Experienced Customer Service Representative – Remote Insurance Operations Support for Servicemembers and Veterans

Introduction to arenaflex arenaflex is a leading financial services organization dedicated to providing top-notch support to its customers, including active-duty service members, veterans, and their families. As a key player in the insurance industry, arenaflex has been serving the needs of its clients since 1965, offering a range of life insurance products and services. With a strong commitment to excellence and a passion for delivering exceptional customer experiences, arenaflex is now seeking a highly skilled and dedicated Customer Service Representative to join its team. About the Role The Office of Servicemembers' Group Life Insurance (OSGLI) Customer Service Center at arenaflex is responsible for handling all correspondence and phone calls to and from service members, veterans, and their families. As a Customer Service Representative in this department, you will play a vital role in providing information, answering inquiries, and resolving issues related to benefit coverage, policies, and services. This is a fully remote position, offering the flexibility to work from the comfort of your own home, while still being part of a dynamic and supportive team. Key Responsibilities Provide accurate and timely information to policyholders, parents, spouses, and beneficiaries regarding their insurance coverage and benefits Receive, evaluate, and respond to customer inquiries, which may require deviation from standard screens, scripts, and procedures Utilize computerized systems for tracking, information gathering, providing information, referrals, routine transactions, and troubleshooting Answer product, account, policy, and service inquiries, resolve problems, and promote products and services by responding verbally and/or in writing Assess customer needs and suggest/promote alternative products or services as appropriate Handle most calls and transactions independently, escalating calls properly when necessary Demonstrate practical assimilation of arenaflex's Leadership Competencies, including a strong focus on customer satisfaction, teamwork, and continuous improvement Qualifications and Requirements To be successful in this role, you will need to possess the following essential qualifications and skills: 1-3 years of directly related customer service experience, with well-developed transaction processing skills College degree or equivalent business/military experience preferred Strong people skills, with the ability to think like the customer and provide empathetic support A passion for delivering top-quality service and a proven track record of dependability, punctuality, and reliability Ability to learn and retain a significant amount of technical information in a relatively short period Receptivity to detailed performance feedback and a willingness to continuously improve and develop your skills Proficiency with a keyboard and window-based applications, including Internet, with excellent typing skills Proven self-motivation skills, with the ability to work independently and as part of a team Active listening skills, with excellent oral and written communication skills Ability to excel in a fast-paced, dynamic environment, with a strong focus on customer satisfaction and teamwork Preferred Qualifications Previous experience working in a remote or virtual environment, with a proven ability to work independently and manage your time effectively Familiarity with insurance products and services, including life insurance, annuities, and retirement-related services Knowledge of military culture and protocols, with a strong understanding of the needs and challenges faced by service members, veterans, and their families Career Growth and Development Opportunities At arenaflex, we are committed to helping our employees grow and develop their skills, with a range of training programs, career development opportunities, and leadership development initiatives. As a Customer Service Representative, you will have access to: Comprehensive training programs, including onboarding, product knowledge, and soft skills development Opportunities for career advancement, including promotions, lateral moves, and career development programs Leadership development initiatives, including mentoring, coaching, and leadership training programs A range of employee benefits, including market-competitive salaries, bonuses, and benefits packages Work Environment and Company Culture arenaflex is a dynamic and supportive work environment, with a strong focus on teamwork, collaboration, and customer satisfaction. As a remote employee, you will be part of a virtual team, with regular communication and feedback from your manager and colleagues. Our company culture is built on a set of core values, including: A commitment to excellence, with a focus on delivering exceptional customer experiences A passion for innovation, with a willingness to think differently and challenge the status quo A focus on teamwork, with a strong emphasis on collaboration, communication, and mutual respect A dedication to diversity, equity, and inclusion, with a commitment to creating a workplace that is welcoming and inclusive to all employees Compensation, Perks, and Benefits arenaflex offers a range of compensation, perks, and benefits, including: Market-competitive salaries, with a yearly bonus potential at every level Comprehensive benefits packages, including medical, dental, vision, life insurance, disability insurance, and paid time off Retirement plans, including a 401(k) plan with company match (up to 4%) Work-life resources, including support for parenting, housing, senior care, finances, pets, legal matters, education, emotional and mental health, and career development Tuition assistance, to help finance traditional college enrollment, accredited certificate programs, and industry designations Conclusion If you are a motivated and customer-focused individual, with a passion for delivering exceptional service and support, we encourage you to apply for this exciting opportunity to join the arenaflex team as a Customer Service Representative. With a range of career growth and development opportunities, a supportive work environment, and a comprehensive benefits package, this is an ideal role for anyone looking to take their career to the next level. Apply now to join our team and start making a difference in the lives of our customers! Apply for this job