**Experienced Customer Service Representative - Remote Inbound Call Center**

Are you passionate about delivering exceptional customer experiences and making a meaningful impact in people's lives? Do you thrive in a dynamic, fast-paced environment where no two calls are ever the same? If so, we invite you to join our team at blithequark as a Customer Service Representative in our remote inbound call center. **About blithequark** At blithequark, we are dedicated to empowering individuals with unique vision-related needs to navigate the visual world with confidence and independence. Our mission is to provide individualized support and tools to help people achieve their goals and live the lives they want, regardless of their sight. We believe that everyone deserves equal access to opportunities and resources, and we strive to create a climate of respect and inclusion that supports everyone's individual success. **Job Summary** As a Customer Service Representative at blithequark, you will be the face of our organization, providing exceptional customer service and product consultation to internal and external customers via phone, email, and other communication channels. You will be responsible for building strong relationships with customers, resolving issues, and providing solutions that meet their specific needs. If you are a customer-focused individual with excellent communication and interpersonal skills, we encourage you to apply for this exciting opportunity. **Key Responsibilities** * Receive and respond to in-bound calls from customers, providing exceptional customer service and product consultation to meet specific standards and goals * Provide accurate and timely information to customers, resolving issues and answering questions in a professional and courteous manner * Assist in meeting customer service goals and service level agreements, ensuring high levels of customer satisfaction and loyalty * Maintain accurate records of customer interactions and service, processing orders and responding to inquiries and questions * Troubleshoot problems and provide information according to procedure, making decisions on customer requests using established guidelines * Take accountability for following through on all issues and meeting requirements as set by the contract, which may be subject to change * Learn and continue to reinforce current product knowledge relative to customer needs and inquiries, utilizing reference materials to assist and resolve any inquiries * Maintain the strictest confidentiality and privacy of customer and agency information **Essential Functions** * Perform all physical requirements of the position, including sitting, standing, typing, and focusing on computer work for long durations * Perform all specific responsibilities of the position, including receiving and responding to in-bound calls, providing customer service and product consultation, and maintaining accurate records of customer interactions and service * Meet schedule requirements, including working variable shifts, nights, weekends, and holidays **Requirements** * High school diploma or GED, Bachelor's degree preferred * Prior customer service experience, proficiency in basic computer skills, and ability to type 30 wpm * Ability to work in a dynamic, fast-paced environment, interacting with customers with respect and consideration for their needs * Excellent interpersonal and communication skills, both written and verbal * Strong organizational skills with attention to detail, ability to handle stressful situations, and accept constructive feedback and adapt accordingly * Ability to learn and demonstrate knowledge of products and services that will be supported, proficient with Microsoft Office (Outlook, Word, Excel), and proficient with Internet navigation * Ability to maintain the strictest confidentiality and privacy of customer and agency information **Preferred Qualifications** * Prior use of Assistive Technology, most notably with JAWS and MAGIC for visual adaptation * Bilingual capability * Experience working in a call center environment, with a strong understanding of customer service principles and practices **Work Environment and Culture** * Work from home is possible, with a dynamic and fast-paced environment that requires flexibility and adaptability * Collaborative and supportive team environment, with opportunities for growth and development * Blithequark is an Equal Opportunity Employer, committed to values of diversity and inclusion to create a climate of respect that is supportive to everyone's individual success **Compensation and Benefits** * Competitive salary and benefits package, including health insurance, retirement plan, and paid time off * Opportunities for career growth and development, with a focus on employee satisfaction and well-being * Recognition and rewards for outstanding performance and contributions to the organization **How to Apply** If you are a customer-focused individual with excellent communication and interpersonal skills, we encourage you to apply for this exciting opportunity. Please visit our website at [insert link] to register as a candidate and submit your application. We look forward to hearing from you! **Equal Opportunity Employer** Blithequark is an Equal Opportunity Employer, committed to values of diversity and inclusion to create a climate of respect that is supportive to everyone's individual success. We strive to provide an environment favorable to all regardless of race, color, religion, gender, sexual orientation, gender identity, pregnancy, marital status, age, nationality, ethnicity, ancestry, disability, military status, genetic information, protected veteran status, or any other factor or characteristic protected by law. **E-Verify Notice** Ohio is not an E-Verify State; however, we comply with E-Verify in the states that require it. Click on the link to view the posters if you live in Alabama, Arizona, Georgia, Mississippi, North Carolina, South Carolina, Tennessee, and Utah to review required postings. 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