**Experienced Customer Service Representative – Remote in Maine**

Are you a people person with a passion for delivering exceptional customer experiences? Do you thrive in fast-paced environments and have a knack for problem-solving? If so, we want to hear from you! arenaflex is revolutionizing the pet industry as one of the fastest-growing e-commerce retailers of all time, and we're seeking a full-time, motivated Customer Service Representative to join our award-winning customer service organization. **About arenaflex** arenaflex is a leader in the pet industry, dedicated to providing top-notch products and services to our customers. Our mission is to make a difference in the lives of pets and their owners, and we're committed to creating a culture that values diversity, inclusion, and customer-centricity. As a Customer Service Representative, you'll be part of a dynamic team that's passionate about delivering exceptional customer experiences and making a positive impact. **What You'll Do** As a Customer Service Representative at arenaflex, you'll have the opportunity to engage directly with customers who contact us for a variety of topics, from helping them shop for their new pet to finding the perfect chew toy or problem-solving when something doesn't go as planned. Your responsibilities will include: * Researching and problem-solving to determine appropriate solutions for customers, thinking proactively, and setting follow-ups as needed to ensure contact resolution * Operating with understanding, utilizing active listening, patience, empathy, and kindness to customers and Team Members alike * Engaging with teammates, your direct Manager, and other team members across many levels of the organization using virtual collaboration tools such as Zoom, Slack, and webcams to contribute to an infectious customer-centric culture of collaboration * Operating with a willingness to learn, sharing feedback, and being open-minded to grow and develop your skills **What You'll Need** To succeed in this role, you'll need: * 2 years of customer service experience * Excellent communication skills (written, verbal, and listening) in a written assessment * Fluency in both Canadian French (Quebecois) and English * Ability to multi-task (e.g., maintain a conversation on the phone while navigating on the computer and taking notes) and perform well in a fast-paced environment * Proficiency in using computers, both for data entry, as well as for rapid navigation through systems and the internet to search for information to help support our customers * Ability to adapt to change with the business needs of the company * Flexibility to shift schedule and work overtime as needed by the business unit * Must bring proven ability to maintain confidentiality and secure sensitive information * High school diploma or equivalent * Must be able to pass a background check **Technical Requirements** To ensure a seamless customer experience, you'll need: * A work area that's large enough to accommodate computer monitors and free from distractions, including any background noise that impacts the customer experience * A work area acceptable for webcam use * A reliable wired, high-speed internet and broadband connection (30 Mbps+ download speed/ 10Mbps+ upload speed) * You'll provide high-speed internet, and we'll provide everything else (computer, monitor, keyboard, mouse, headset, webcam) * A cell phone or tablet that can be used for two-factor authentication through Okta Verify **Why arenaflex Customer Service?** At arenaflex, we're committed to creating a culture that values diversity, inclusion, and customer-centricity. As a Customer Service Representative, you'll be empowered to become your best, with opportunities to: * YOU BELONG: arenaflex is a place where you can be your authentic self, and our pet parents and partners are from everywhere – different places and different walks of life. * YOU CAN GROW: Our culture is for those who thrive on delivering results and becoming your best – no matter your role or location. * YOU CAN MAKE A DIFFERENCE: You're encouraged to be curious, ask questions, bring ideas forward, and act like an owner in everything that you do. * YOU WILL GET SUPPORT: When you join arenaflex Customer Service, you'll have ongoing training and development, resources, and opportunities to become your best. * YOU WILL GET REWARDED: arenaflex has you covered when it comes to competitive wages, medical & dental insurance, 401k, plus more! **Equal Opportunity Employer** arenaflex is committed to equal opportunity and values and embraces diversity and inclusion of all Team Members. If you have a disability under the Americans with Disabilities Act or similar law, and you need an accommodation during the application process or to perform these job requirements, or if you need a religious accommodation, please contact [email protected]. **How to Apply** If you're passionate about delivering exceptional customer experiences and making a positive impact, we want to hear from you! Apply now to join our dynamic team as a Customer Service Representative at arenaflex. ```html Join Our Team Today! Ready to take the next step in your career and make a difference in the lives of pets and their owners? Apply now to join our dynamic team as a Customer Service Representative at arenaflex. Apply Now! What to Expect As a Customer Service Representative at arenaflex, you can expect: A competitive starting wage of $15.50/hour Ongoing training and development opportunities A dynamic and supportive team environment The chance to make a positive impact in the lives of pets and their owners A comprehensive benefits package, including medical & dental insurance and 401k Why arenaflex? arenaflex is a leader in the pet industry, dedicated to providing top-notch products and services to our customers. Our mission is to make a difference in the lives of pets and their owners, and we're committed to creating a culture that values diversity, inclusion, and customer-centricity. What Our Team Members Say "I love working at arenaflex because I get to make a difference in the lives of pets and their owners. The team is supportive and dynamic, and I feel empowered to become my best." "I was hesitant to work remotely, but arenaflex has made it seamless. The technology and tools are top-notch, and I feel connected to the team and our customers." Ready to Join Our Team? Apply now to join our dynamic team as a Customer Service Representative at arenaflex. We can't wait to hear from you! Apply Now! ``` Apply for this job