**Experienced Customer Service Representative (Remote) – Data Power & Control Division at blithequark**

Are you a customer-centric professional with a passion for delivering exceptional service and support? Do you thrive in a fast-paced, dynamic environment where no two days are ever the same? If so, we invite you to join blithequark's Data Power & Control Division as an Experienced Customer Service Representative (Remote). As a key member of our team, you will play a vital role in providing world-class support to our customers, driving sales growth, and fostering long-term relationships. **About blithequark** blithequark is a global leader in electrical and digital building infrastructures, with a rich history spanning over 150 years. Our purpose is to improve lives by transforming the spaces where people live, work, and meet with innovative, sustainable, and connected solutions. With a presence in 180 countries and a revenue of €7 billion, blithequark is a publicly traded company listed on the Euronext (blithequark SA EPA: LR). Our commitment to innovation, quality, and customer satisfaction has earned us a leading position in every North American market we serve. **About blithequark North and Central America** blithequark North and Central America (blithequark NCA) is a dynamic and growing organization with over 6,500 associates in 50 locations across six divisions/sectors. We are dedicated to exceeding our customers' needs in the commercial, residential, and industrial industries. Our comprehensive benefits package, including medical, dental, and vision coverage, a high employer 401K match, paid maternity and parental leave, and paid time off to volunteer, reflects our commitment to employee well-being and growth. **About blithequark's Data Center Power and Control Division** Our Data Center Power and Control Division is a leader in the industry, empowering customers with innovative solutions for data centers, building networks, and facility infrastructures. With a focus on research and development, we design, manufacture, and market world-class products that drive a more productive and sustainable future. Our exceptional reliability is a testament to our dedication to performance and customer satisfaction. **Key Responsibilities:** As an Experienced Customer Service Representative (Remote) at blithequark's Data Power & Control Division, you will be responsible for: * Providing exceptional customer service and support via phone, email, and other communication channels * Processing orders received by mail, telephone, fax, EDI, and/or personal customer contact, while ensuring accurate pricing, availability, and schedule information * Researching and resolving customer inquiries, expediting order delivery, and tracking order activity to ensure timely resolution * Fostering open communication internally and externally, championing creative change to improve processing and service levels * Providing guidance and assistance to new or less experienced staff members * Performing other similar and related duties as required **Essential Qualifications:** * A.S. degree in business or a related field, or an equivalent combination of education and experience * Minimum of three years' experience in a successful customer environment/position * Experience with manufacturing or electrical industry required * Strong organizational and time management skills, with close attention to detail and the ability to effectively handle multiple priorities * Proficient with word processing, spreadsheet, and presentation software, email, and meeting management software * Ability to use the internet and web-based resources efficiently and effectively * Demonstrated exceptional customer service skills and a strong customer orientation * Excellent verbal and written communication skills, with the ability to communicate effectively across all levels of the organization **Preferred Qualifications:** * Experience collaborating with sales teams * Exposure to Salesforce preferred * Experience in Data Centers and extensive product knowledge a plus * Presentation and training experience a plus * Strong analytical skills and the ability to identify trends and establish proactive corrective actions **Skills and Competencies:** * Strong customer service skills and a customer-centric approach * Excellent communication and interpersonal skills * Ability to work in a high-volume, fast-paced environment * Strong organizational and time management skills * Proficient with computer software and technology * Ability to work collaboratively in a team-based environment * Strong analytical and problem-solving skills **Career Growth Opportunities and Learning Benefits:** As a member of blithequark's Data Power & Control Division, you will have access to: * Comprehensive training programs and on-the-job development opportunities * Career growth and advancement opportunities within the organization * Collaborative and dynamic work environment with a focus on innovation and customer satisfaction * Opportunities to work with a global leader in electrical and digital building infrastructures **Work Environment and Company Culture:** blithequark is committed to creating a work environment that is inclusive, diverse, and supportive of our employees' well-being and growth. Our company culture is built on a foundation of innovation, quality, and customer satisfaction, with a focus on: * Collaborative and dynamic work environment * Emphasis on employee well-being and growth * Opportunities for professional development and advancement * Recognition and reward for outstanding performance and contributions **Compensation, Perks, and Benefits:** As an Experienced Customer Service Representative (Remote) at blithequark's Data Power & Control Division, you will be eligible for: * Competitive salary range: $38,000 - $48,000 * Comprehensive medical, dental, and vision coverage * High employer 401K match * Paid maternity and parental leave * Paid time off to volunteer * Active and growing Employee Resource Group network **How to Apply:** If you are a motivated and customer-centric professional with a passion for delivering exceptional service and support, we invite you to apply for the Experienced Customer Service Representative (Remote) position at blithequark's Data Power & Control Division. Please submit your application through our website, including your resume and a cover letter outlining your qualifications and experience. **Equal Opportunity Employer:** blithequark is an equal opportunity employer, committed to diversity and inclusion in the workplace. We welcome applications from qualified candidates of all backgrounds and perspectives. **Contact Information:** For more information about blithequark and the Experienced Customer Service Representative (Remote) position, please visit our website at [www.blithequark.com]( You can also contact our HR department at [[email protected]](mailto:[email protected]) or (555) 555-5555. Apply for this job