**Experienced Customer Service Representative – Remote Claims Assistance Position at blithequark**

Are you a customer-focused individual with excellent communication skills, looking for a challenging and rewarding career opportunity in the insurance industry? Do you thrive in a fast-paced environment, working with clients to resolve their claims and provide exceptional service? If so, we invite you to join blithequark as a Customer Service Representative in our Claims Assistance team. **About blithequark** blithequark is a leading provider of expert Claims Adjusting services, dedicated to protecting the interests of home and business owners against insurance companies. Our mission is to educate and empower property owners, ensuring they receive fair compensation for their losses. With a strong commitment to customer satisfaction and financial results, we strive to deliver exceptional service and technical expertise to our clients. **Job Summary** As a Customer Service Representative at blithequark, you will play a critical role in delivering superior customer experience and financial results to our clients. You will be responsible for handling customer inquiries, resolving claims, and providing expert guidance to property owners. This is a remote position, offering the flexibility to work from home and enjoy a great work-life balance. **Key Responsibilities** * Respond to customer inquiries via phone, email, and chat, providing timely and accurate information about claims and services * Resolve customer complaints and issues in a professional and courteous manner * Collaborate with internal teams to ensure seamless communication and efficient claim resolution * Provide expert guidance to customers on claims procedures, insurance policies, and related matters * Maintain accurate records and documentation of customer interactions and claims * Meet or exceed performance targets and sales goals * Participate in ongoing training and professional development to enhance skills and knowledge **Essential Qualifications** * United States Resident (please note that we do not accept applications from residents of AK, AL, AR, CT, DE, FL, IA, KS, LA, MA, MI, MS, NY, SD, TN, TX, VT, WA, or WV) * High school diploma or equivalent required; degree in a related field (e.g., business, communications, or insurance) preferred * Excellent communication and interpersonal skills * Ability to work independently and as part of a team * Strong problem-solving and analytical skills * Proficiency in Microsoft Office and Google Suite * Reliable internet connection and a smartphone, laptop, or desktop computer **Preferred Qualifications** * Prior experience in customer service, claims, or insurance industry * Familiarity with claims adjusting procedures and insurance policies * Certification as a Public Adjuster (training will be provided for those who are willing to become licensed) * Bilingual or multilingual skills **Skills and Competencies** * Excellent communication and interpersonal skills * Strong problem-solving and analytical skills * Ability to work independently and as part of a team * Proficiency in Microsoft Office and Google Suite * Strong attention to detail and organizational skills * Ability to meet or exceed performance targets and sales goals * Strong customer service skills, with a focus on empathy and resolution **Career Growth Opportunities and Learning Benefits** * Ongoing training and professional development to enhance skills and knowledge * Opportunities for career advancement and growth within the company * Collaborative and dynamic work environment with a team of experienced professionals * Flexible scheduling and remote work options * Competitive compensation and benefits package **Work Environment and Company Culture** * blithequark is a remote-friendly company, offering the flexibility to work from home and enjoy a great work-life balance * Collaborative and dynamic work environment with a team of experienced professionals * Strong commitment to customer satisfaction and financial results * Ongoing training and professional development to enhance skills and knowledge * Opportunities for career advancement and growth within the company **Compensation, Perks, and Benefits** * Competitive compensation package, with a base salary range of $35,000 to $150,000 per year (based on average commission compensation) * Ongoing training and professional development to enhance skills and knowledge * Flexible scheduling and remote work options * Collaborative and dynamic work environment with a team of experienced professionals * Opportunities for career advancement and growth within the company **How to Apply** If you are a motivated and customer-focused individual with a passion for delivering exceptional service, we invite you to apply for this exciting opportunity. Please submit your application through our website, including your resume, cover letter, and any relevant certifications or licenses. We look forward to reviewing your application and discussing this opportunity further. **Equal Employment Opportunity** blithequark is an equal employment opportunity employer, committed to diversity and inclusion in the workplace. We welcome applications from qualified candidates of all backgrounds and perspectives. Apply for this job