Experienced Customer Service Representative – Refill Pharmacy Technician – Delivering Exceptional Patient Experiences in Fertility Care – Remote, AZ; Onsite, MA

Welcome to blithequark: Where Compassion Meets Innovation Imagine being part of a team that makes a real difference in people's lives, helping them achieve their dreams of starting a family. At blithequark, we're dedicated to providing exceptional fertility care and support to our patients, and we're looking for a talented Customer Service Representative – Refill Pharmacy Technician to join our team. This is a permanent work-from-home position within the state of Arizona or an onsite opportunity in Massachusetts, where you'll have the chance to use your communication and problem-solving skills to make a meaningful impact. Job Overview In this role, you'll be the primary point of contact for our patients, handling inbound calls, and learning about their medical history and challenges with fertility. You'll work closely with patients and physicians to coordinate fertility plans and medications, ensuring a seamless and efficient experience. This is not your average customer service job – you'll be part of a company that genuinely cares about people and is committed to helping our patients achieve happiness. Key Responsibilities: Ensure process efficiency by coordinating with patients and physicians to develop and implement personalized fertility plans and medication regimens. Own the patient experience by resolving customer issues, addressing concerns, and ensuring 100% follow-up to customers. Pay attention to detail by accurately obtaining and entering patient information, including shipping, insurance, and payment details. Collaborate with the team by escalating complex claims to the Sr. Billing & Reimbursement Specialists for prompt resolution. Develop and maintain a deep understanding of our products, services, and policies to provide accurate and helpful information to patients. Why Join blithequark? We offer a comprehensive range of benefits, including: Health coverage effective day 1, encompassing medical, dental, and vision insurance. Generous holiday, PTO, and OT pay to ensure a healthy work-life balance. 401K with company match to support your long-term financial goals. Tuition reimbursement to encourage ongoing learning and professional development. A fun, friendly, and unique culture that welcomes your whole self to work every day. Requirements: To be successful in this role, you'll need: A valid CPhT license if residing in Arizona, or a valid MA Tech license (with preferred CPhT) if residing in Massachusetts. Excellent customer service, organization, and time management skills to deliver exceptional patient experiences. A High School Diploma or GED, with PC skills including knowledge of Microsoft Office Suite and Internet. Residency within the state of Arizona or within driving distance of Newburyport, Massachusetts. A reliable internet connection with speeds of at least 10Mbps download/5Mbps upload if working from home. Career Growth and Development At blithequark, we're committed to helping our employees grow and develop in their careers. You'll have access to ongoing training and development opportunities, as well as the chance to work with a talented and dedicated team. We believe in promoting from within and encouraging our employees to pursue new challenges and opportunities. Work Environment and Company Culture Our company culture is built on a foundation of compassion, innovation, and teamwork. We believe in creating a work environment that is supportive, inclusive, and empowering, where everyone can thrive and reach their full potential. You'll be part of a dynamic and collaborative team that is passionate about making a difference in the lives of our patients. Compensation, Perks, and Benefits We offer a competitive compensation package, as well as a range of perks and benefits to support your well-being and happiness. From flexible working arrangements to employee recognition programs, we're committed to creating a positive and rewarding work environment. Diversity, Equity, and Inclusion At blithequark, we're dedicated to creating a diverse, equitable, and inclusive workplace where everyone can feel valued and respected. We welcome applications from qualified candidates of all backgrounds and perspectives, and we're committed to providing equal employment opportunities to all. Conclusion If you're passionate about delivering exceptional patient experiences and making a real difference in people's lives, we encourage you to apply for this exciting opportunity. Join our team at blithequark and become part of a dynamic and compassionate organization that is dedicated to helping people achieve their dreams of starting a family. Apply now and take the first step towards a rewarding and fulfilling career. Apply for this job