**Experienced Customer Service Representative – Radiology Forward's Patient Care and Billing Support Team**

At arenaflex, we are dedicated to delivering exceptional patient care and innovative medical solutions. As a leading healthcare organization, we strive to provide a better healthcare experience for our patients and partners. With a strong focus on teamwork, dynamic cross-training, and career advancement opportunities, we are committed to empowering our employees to excel in their roles and make a meaningful impact in the healthcare industry. **Join Our Team and Make a Difference** As a Customer Service Representative on our Patient Care and Billing Support Team, you will play a vital role in delivering world-class customer service to our patients and stakeholders. You will be part of a dynamic team that is passionate about providing quality, value, and access in the 21st century. If you are genuinely passionate about customer service, have excellent communication skills, and a knack for problem-solving, we encourage you to apply for this exciting opportunity. **Key Responsibilities:** * Answer incoming patient phone calls and billing inquiries regarding billed services from our East Coast and West Coast facilities in an efficient, friendly, courteous, tactful, calm, and helpful manner. * Respond to patient general inquiries, information updates, and billing questions while resolving problems and concerns with accuracy and professionalism. * Update patient demographics and insurance information as needed. * Upon obtaining information to facilitate claim payment, enter necessary insurance data and re-file claims with insurance companies. * Review patient accounts to determine why there is an outstanding balance and effectively explain the details. * Process payments over the phone from patients. * Negotiate payment arrangements with patients. * Explain insurance company's explanation of benefits (EOB). **What We're Looking For:** * A genuine passion for customer service and the ability to exercise sound judgment and remain professional in all situations. * High attention to detail, excellent organizational skills, and the ability to multitask. * The ability to thrive in a fast-paced environment, prioritize work with a structured approach, and enjoy providing world-class customer service. * A strong commitment to delivering quality, value, and access in the 21st century. **Essential Qualifications:** * High School Diploma or GED. * Experience working in a high-volume call center. * Proficient computer skills, including the ability to type 30+ WPM. * Knowledge of medical insurance processes, terminology, and explanation of benefits (EOB). **Preferred Qualifications:** * Previous experience in a healthcare or medical billing environment. * Certification in customer service or a related field. * Familiarity with electronic medical records (EMRs) and practice management systems (PMS). **Skills and Competencies:** * Excellent communication and interpersonal skills. * Strong problem-solving and conflict resolution skills. * Ability to work in a team environment and provide support to colleagues. * Strong organizational and time management skills. * Ability to adapt to changing priorities and deadlines. * Proficiency in Microsoft Office and Google Suite. **Career Growth Opportunities and Learning Benefits:** * arenaflex is committed to providing ongoing training and development opportunities to help you grow in your career. * We offer a comprehensive onboarding program to ensure a smooth transition into your new role. * Opportunities for career advancement and professional growth within the organization. * Access to industry-leading training and certification programs. **Work Environment and Company Culture:** * arenaflex is a dynamic and fast-paced organization that values teamwork, innovation, and customer satisfaction. * Our office is a collaborative and inclusive environment that encourages open communication and creativity. * We offer a flexible and remote work arrangement to support work-life balance. * arenaflex is an equal opportunities employer and welcomes applications from diverse candidates. **Compensation, Perks, and Benefits:** * Competitive hourly rate of $20.00 - $21.00 per hour. * Comprehensive benefits package, including medical, dental, and vision insurance. * 401(k) retirement plan with company match. * Paid time off and holidays. * Flexible work arrangements and remote work options. * Professional development opportunities and training programs. **How to Apply:** If you are a motivated and customer-focused individual who is passionate about delivering exceptional patient care, we encourage you to apply for this exciting opportunity. Please submit your application through our website, including your resume, cover letter, and any relevant certifications or training. We look forward to hearing from you! **Apply Now and Join Our Team at arenaflex!** Apply for this job