**Experienced Customer Service Representative - Provider Support - Remote in New Mexico**

At arenaflex, we're simplifying the healthcare experience, creating healthier communities, and removing barriers to quality care. The work you do here impacts the lives of millions of people for the better. Come build the healthcare system of tomorrow, making it more responsive, affordable, and equitable. Ready to make a difference? Join us and start doing your life's best work. **About arenaflex** arenaflex is a leading healthcare organization dedicated to providing innovative solutions to improve the lives of our members. We're committed to creating a healthier environment, removing barriers to quality care, and making the healthcare system work better for everyone. Our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone – of every race, gender, sexuality, age, location, and income – deserves the opportunity to live their healthiest life. **Job Summary** We're seeking an experienced Customer Service Representative to join our team in New Mexico. As a Provider Support Representative, you'll be responsible for providing exceptional customer service to healthcare providers, resolving issues, and answering questions related to benefits, eligibility, billing, and clinical authorizations. This is a full-time, remote position, and you'll have the flexibility to work from home while making a real difference in the lives of our members. **Primary Responsibilities** * Serve as the advocate for providers by demonstrating accountability and ownership to resolve issues * Service providers in a multi-channel environment, including calls, concurrent chats, and emails * Quickly and appropriately triage contacts from healthcare professionals, including physician offices, clinics, and billing offices * Seek to understand and identify the needs of the provider, answering questions and resolving issues related to benefits, eligibility, billing, and clinical authorizations * Research and dissect complex prior authorization and claim issues, taking appropriate steps to resolve identified issues and avoid repeat calls, messages, and provider dissatisfaction * Collaborate effectively with multiple internal partners to ensure issues are resolved and thoroughly communicated to providers in a timely manner * Strong multitasking to effectively and efficiently navigate more than 30 systems to extract necessary information to resolve and avoid issues across multiple lines of business, provider types, and call types * Influence providers to utilize self-service digital tools, assisting with navigation questions and selling the benefits of the tool, including aiding in faster resolution **Required Qualifications** * High School Diploma or equivalent work experience * Must be 18 years of age or older * 1 year of customer service experience with analyzing and solving customer concerns * Experience with computer and Windows PC applications, including the ability to navigate and learn new and complex computer system applications * Ability to type at the speed of greater than or equal to 35-40 WPM (words per minute) with an accuracy of 90% * Ability to work any full-time (40 hours/week), 8-hour shift between the hours of 9:35 AM - 6:05 PM CST from Monday - Friday. It may be necessary, given the business need, to work some occasional overtime, weekends, and/or holidays. **Preferred Qualifications** * Experience in a related environment, such as a call center, customer service, or office setting, using phones and computers as the primary job tools * Prior healthcare experience and knowledge of healthcare terminology **Telecommuting Requirements** * Reside within the state of New Mexico * Ability to keep all company-sensitive documents secure (if applicable) * Required to have a dedicated work area established that is separated from other living areas and provides information privacy * Must live in a location that can receive a UnitedHealth Group-approved high-speed internet connection or leverage an existing high-speed internet service **Soft Skills** * Ability to multi-task, including the ability to type in multiple conversations * Ability to resolve calls and messages, avoiding escalated complaints * Time management skills * Emotional Intelligence and Empathy * Active Listening and Comprehension * Excellent written communication skills * Demonstrated problem-solving, organization, and interpersonal skills * Demonstrated experience with consistently achieving quality and productivity standards **Benefits and Perks** * 10 weeks of paid on-the-job training * Flexible work schedule, including the option to work from home * Competitive salary and benefits package * Opportunities for career growth and professional development * Collaborative and dynamic work environment * Recognition and rewards for outstanding performance **Diversity, Equity, and Inclusion** arenaflex is an Equal Employment Opportunity/Affirmative Action employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law. **How to Apply** If you're passionate about making a difference in the lives of our members and are looking for a challenging and rewarding career opportunity, apply now! Visit our website to submit your application and join our team at arenaflex. ```html Join Our Team At arenaflex, we're committed to creating a healthier environment and making the healthcare system work better for everyone. If you're passionate about making a difference in the lives of our members and are looking for a challenging and rewarding career opportunity, apply now! Visit our website to submit your application and join our team at arenaflex. Apply Now Apply Job! ``` Apply for this job