**Experienced Customer Service Representative - Provider Support - Remote in CST or MST**

At arenaflex, we're simplifying the healthcare experience, creating healthier communities, and removing barriers to quality care. The work you do here impacts the lives of millions of people for the better. Come build the healthcare system of tomorrow, making it more responsive, affordable, and equitable. Ready to make a difference? Join us and start doing your life's best work. **About arenaflex** arenaflex is a leading healthcare company that's dedicated to providing innovative solutions to improve the lives of our members. We're committed to creating a healthier future for everyone, and we're looking for talented individuals like you to join our team. With a focus on quality care, affordability, and equity, we're shaping the future of healthcare. **Job Summary** We're seeking an experienced Customer Service Representative to join our Provider Support team. As a key member of our team, you'll be responsible for providing exceptional service to healthcare providers, answering questions, and resolving issues related to benefits, eligibility, billing, and clinical authorizations. This is a full-time, remote position that requires flexibility to work a variety of shifts within our normal business hours. **Primary Responsibilities** * Serve as the advocate for providers by demonstrating accountability and ownership to resolve issues * Service providers in a multi-channel environment, including call, concurrent chat, and email * Quickly and appropriately triage contacts from healthcare professionals, including physician offices, clinics, and billing offices * Seek to understand and identify the needs of the provider, answering questions and resolving issues related to benefits, eligibility, billing, and clinical authorizations * Research and dissect complex prior authorization and claim issues, taking appropriate steps to resolve identified issues and avoid repeat calls, escalations, and provider dissatisfaction * Collaborate effectively with multiple internal partners to ensure issues are resolved and thoroughly communicated to providers in a timely manner * Strong multitasking to effectively and efficiently navigate more than 30 systems to extract necessary information to resolve and avoid issues across multiple lines of business, provider types, and call types * Influence providers to utilize self-service digital tools, assisting with navigation questions and selling the benefits of the tool, including aiding in faster resolution **Required Qualifications** * High School Diploma or equivalent work experience * 1+ years of customer service experience with analyzing and solving customer concerns * Experience with computer and Windows PC applications, including the ability to navigate and learn new and complex computer system applications * Ability to type at the speed of greater than or equal to 35-40+ WPM with an accuracy of 90% * Must be 18 years of age or older * Ability to work any full-time (40 hours/week), 8-hour shift between the hours of 10:35 AM - 7:05 PM CST from Monday - Friday. It may be necessary, given the business need, to work occasional overtime, weekends, and/or some holidays based on business need. **Preferred Qualifications** * Prior healthcare experience and knowledge of healthcare terminology * Experience in a related environment, such as a call center or customer service role, using phones and computers as the primary job tools **Telecommuting Requirements** * Reside within Central or Mountain Time Zone * Ability to keep all company-sensitive documents secure (if applicable) * Required to have a dedicated work area established that is separated from other living areas and provides information privacy * Must live in a location that can receive a arenaflex-approved high-speed internet connection or leverage an existing high-speed internet service **Soft Skills** * Ability to multi-task, including the ability to type in multiple conversations * Ability to resolve calls and messages, avoiding escalated complaints * Time management skills * Emotional Intelligence and Empathy * Active Listening and Comprehension * Excellent written communication skills * Demonstrated problem-solving, organization, and interpersonal skills * Demonstrated experience consistently achieving quality and productivity standards **Compensation and Benefits** * Competitive hourly rate: $16.54 - $32.55 per hour (based on local labor markets, education, work experience, certifications, etc.) * Comprehensive benefits package, including medical, dental, and vision insurance * Incentive and recognition programs * Equity stock purchase and 401(k) contribution (subject to eligibility requirements) * Opportunities for career growth and professional development **Diversity, Equity, and Inclusion** arenaflex is an Equal Employment Opportunity/Affirmative Action employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law. **Application Instructions** If you're passionate about making a difference in the lives of others and are looking for a challenging and rewarding career opportunity, apply now! Please submit your application through our website, and we'll review your qualifications and experience. We look forward to hearing from you! **Application Deadline** This job posting will be live for a minimum of 2 business days or until a sufficient candidate pool has been collected. Job posting may come down early due to volume of applicants. **Note** arenaflex is a drug-free workplace. Candidates are required to pass a drug test before beginning employment. Apply for this job