**Experienced Customer Service Representative – Pet Pharmacy Support Specialist**

**Join the Chewy Team and Make a Difference in the Lives of Pet Parents and Their Furry Friends** Are you passionate about delivering exceptional customer experiences and making a positive impact on people's lives? Do you have a knack for problem-solving and a desire to work in a dynamic, fast-paced environment? If so, we want to hear from you! Chewy, the leading online pet pharmacy in the United States, is seeking an experienced Customer Service Representative to join our team of dedicated professionals. **About Chewy** At Chewy, we're more than just a pet pharmacy – we're a community of pet lovers who are dedicated to providing the best possible experience for our customers and their pets. With a culture of belonging, we empower our team members to grow, learn, and thrive in a supportive and inclusive environment. Our mission is to be the most trusted and beloved pet brand in the world, and we're looking for talented individuals like you to help us achieve it. **Why You'll Love Working at Chewy** * **Competitive Pay and Benefits**: We offer a comprehensive compensation package that includes competitive pay, benefits, and perks that will make you feel valued and appreciated. * **Culture of Belonging**: Our culture is built on the principles of belonging, where you'll feel valued for your skills and contributions, and recognized for your commitment and hard work. * **Opportunities for Growth and Development**: We're committed to empowering our team members to build, grow, and unleash their full potential. With ongoing training and development opportunities, you'll have the chance to learn new skills and advance your career. * **Flexible Work Arrangements**: As a remote employee, you'll have the flexibility to work from home and enjoy a better work-life balance. **What You'll Do** As a Customer Service Representative, you'll be responsible for engaging directly with pharmacy customers who contact Chewy for a variety of topics, primarily via inbound calls and other communication platforms. Your key responsibilities will include: * **Research and Problem-Solving**: Research and problem-solve to determine appropriate solutions for the customer and follow up as needed to resolve issues. * **Critical Thinking and Creativity**: Think critically and creatively to provide solutions that meet the customer's needs and exceed their expectations. * **Communication and Collaboration**: Communicate effectively with customers, colleagues, and other stakeholders to provide exceptional customer service and support. * **Adherence to Safety and Regulatory Standards**: Adhere to high safety and regulatory standards to ensure the well-being of our customers and their pets. **What You'll Need** To succeed in this role, you'll need: * **1-2 Years of Experience in a Customer-Focused Environment**: You'll have a proven track record of providing exceptional customer service in a fast-paced environment. * **Excellent Communication Skills**: You'll be able to communicate effectively with customers, colleagues, and other stakeholders to provide exceptional customer service and support. * **Ability to Multi-Task and Think Critically**: You'll be able to multi-task and think critically to provide solutions that meet the customer's needs and exceed their expectations. * **Flexibility to Shift Schedule and Work Overtime**: You'll be able to work a flexible schedule and be available to work overtime as needed. * **Ability to Pass Background Check for KY Rx Tech License**: You'll need to pass a background check to obtain a KY Rx Tech license. **What We Offer** At Chewy, we're committed to providing a comprehensive benefits package that includes: * **Competitive Pay**: We offer competitive pay that reflects your skills and experience. * **Benefits**: We provide a range of benefits, including medical, dental, and vision insurance, 401(k) matching, and paid time off. * **Perks**: We offer a range of perks, including a pet insurance discount, a pet pharmacy discount, and a flexible work arrangement. * **Career Growth Opportunities**: We're committed to empowering our team members to build, grow, and unleash their full potential. **How to Apply** If you're passionate about delivering exceptional customer experiences and making a positive impact on people's lives, we want to hear from you! Apply now to join our team of dedicated professionals and start making a difference in the lives of pet parents and their furry friends. **Equal Opportunity Employer** Chewy is an equal opportunity employer and welcomes applications from diverse candidates. We're committed to creating an inclusive and supportive work environment that values and respects the contributions of all team members. **Accommodations** If you have a disability under the Americans with Disabilities Act or similar law, and you need an accommodation during the application process or to perform the job requirements, please contact [[email protected]](mailto:[email protected]). **Contact Us** If you have a question regarding your application, please contact [[email protected]](mailto:[email protected]). **Customer Privacy Policy** To access Chewy's Customer Privacy Policy, please click here: **California CPRA Job Applicant Privacy Policy** To access Chewy's California CPRA Job Applicant Privacy Policy, please click here: Apply for this job