**Experienced Customer Service Representative – Pet Industry E-commerce**

Are you a people person with a passion for helping others? Do you have a knack for resolving complex issues and providing exceptional customer experiences? If so, we may have the purr-fect opportunity for you to join our award-winning customer service team at blithequark, a leading e-commerce retailer in the pet industry. As a Customer Service Representative at blithequark, you will be the face of our company, interacting with customers through phone, email, and chat to provide top-notch support and resolve issues in a timely and professional manner. If you're looking for a role that offers flexibility, growth opportunities, and a dynamic work environment, we encourage you to apply. **About blithequark** blithequark is revolutionizing the pet industry with its innovative approach to e-commerce and customer service. As one of the fastest-growing e-commerce retailers, we're committed to providing an exceptional customer experience that sets us apart from the competition. Our team is passionate about pets and dedicated to delivering results-driven solutions that exceed customer expectations. **What You'll Do** As a Customer Service Representative at blithequark, your primary responsibilities will include: * Engaging directly with customers to resolve issues, answer questions, and provide product recommendations * Researching and problem-solving to determine appropriate solutions for customers * Operating with understanding, utilizing active listening, patience, empathy, and kindness to customers and team members alike * Adapting to change with the business needs of the company * Maintaining confidentiality and securing sensitive information * Collaborating with teammates and management to contribute to an infectious customer-centric culture of collaboration **What You'll Need** To succeed in this role, you'll need: * 2 years of customer service experience * Excellent communication skills (written, verbal, and listening) in a written assessment * Ability to multi-task and perform well in a fast-paced environment * Proficiency in using computers, both for data entry and rapid navigation through systems and the internet * Ability to adapt to change with the business needs of the company * Flexibility to shift schedule and work overtime as needed by the business unit * High school diploma or equivalent * Ability to pass a background check **Technical Requirements** To ensure a seamless customer experience, you'll need: * A reliable wired, high-speed internet connection (30 Mbps+ download speed/ 10 Mbps+ upload speed) * A work area that is large enough to accommodate computer monitors and free from distractions * A webcam and headset for virtual collaboration * A cell phone or tablet for two-factor authentication through Okta Verify **Why blithequark Customer Service?** At blithequark, we're committed to empowering our team members to become their best selves. Our customer service team is built on a culture of collaboration, growth, and innovation. As a Customer Service Representative, you'll have the opportunity to: * Belong: Be your authentic self and bring your perspectives to deliver on our mission * Grow: Develop your skills and knowledge through ongoing training and development * Make a difference: Be curious, ask questions, and bring ideas forward to drive results * Get support: Receive ongoing training, resources, and opportunities to become your best * Get rewarded: Enjoy competitive wages, medical & dental insurance, 401k, and more! **Equal Opportunity Employer** blithequark is committed to equal opportunity and values diversity and inclusion of all team members. If you have a disability under the Americans with Disabilities Act or similar law, and you need an accommodation during the application process or to perform these job requirements, or if you need a religious accommodation, please contact [email protected]. **Apply Now** If you're ready to join a dynamic team and make a difference in the pet industry, apply now! Visit our website to register as a candidate and submit your application. We can't wait to hear from you! Apply Job! Apply for this job