**Experienced Customer Service Representative – Payments and Digital Strategy Team**

Are you ready to embark on a thrilling journey with a dynamic and innovative company like blithequark? As a seasoned Customer Service Representative, you'll be an integral part of the Payments and Digital Strategy team, responsible for delivering exceptional customer experiences while navigating the complexities of financial transactions. If you're passionate about providing top-notch support, staying up-to-date with industry trends, and growing your career in a fast-paced environment, this role is perfect for you. **Why You'll Love This Job** Join the blithequark family and become part of a diverse and inclusive team that values innovation, collaboration, and customer satisfaction. As a Customer Service Representative, you'll have the opportunity to: * Work with a talented team of professionals who share your passion for delivering exceptional customer experiences * Stay ahead of the curve with ongoing training and development opportunities to enhance your skills and knowledge * Enjoy a dynamic and supportive work environment that encourages creativity, growth, and teamwork * Take advantage of a comprehensive benefits package, including travel perks, health benefits, wellness programs, and more * Contribute to the success of a leading company that values its employees and customers alike **Key Responsibilities** As a Customer Service Representative, you'll be responsible for: * Completing daily tasks related to check processing, object processing, direct deposits, and budget transfers * Coordinating return items with contributors, vendors, the Federal Reserve, and other institutions * Assisting other departments with fraud resolution, member inquiries, and accounting standard ledger balancing * Working member cases/assignments and following established guidelines and procedures to ensure compliance with NACHA regulations and federal banking laws * Processing mortgage payments, multi-account and member deposits, credit card payments, and other transactions, including IRA, bankruptcy, and payoff transactions * Reviewing, examining, and approving Remote Deposit, Mobile, ATM, and other image-enabled products * Logging, reviewing, and making necessary GL, account changes, and/or returns * Processing Stop Pays and Check Batching * Completing daily balancing and department closing * Obtaining information from contributors for timely and accurate processing of international and domestic budget transfer requests * Researching and verifying incoming and outgoing budget transfer information * Communicating with vendors to process budget transfers * Understanding and staying up-to-date with outgoing and incoming budget transfer regulations * Depositing check returns, reviewing member draft changes, processing member transactions, verifying contributors for outgoing budget transfers, and Federal Reserve verifying and releasing budget transfers * Completing daily processing of workflows associated with overdue returns, supply of receipts, international collections, and legal fees **Essential Qualifications** To succeed in this role, you'll need: * A high school degree or equivalent * Intermediate Excel and Word experience * Strong communication and interpersonal skills * Ability to work independently and as part of a team * Excellent problem-solving and analytical skills * Ability to prioritize tasks and meet deadlines in a fast-paced environment * Strong attention to detail and organizational skills * Ability to maintain confidentiality and handle sensitive information **Preferred Qualifications** While not required, the following qualifications are highly desirable: * Previous customer/member service experience * Previous banking or Credit Union experience * Episys/Symitar and processing wire experience * Strong knowledge of Microsoft Office software, including Word, Excel, Access, and PowerPoint **Skills and Competencies** To excel in this role, you'll need: * Strong communication and interpersonal skills * Excellent problem-solving and analytical skills * Ability to work independently and as part of a team * Strong attention to detail and organizational skills * Ability to prioritize tasks and meet deadlines in a fast-paced environment * Strong knowledge of Microsoft Office software, including Word, Excel, Access, and PowerPoint * Ability to maintain confidentiality and handle sensitive information * Strong customer service skills, with a focus on delivering exceptional experiences * Ability to work in a dynamic and fast-paced environment, with a focus on continuous learning and improvement **Career Growth Opportunities and Learning Benefits** At blithequark, we're committed to helping our employees grow and develop their careers. As a Customer Service Representative, you'll have access to: * Ongoing training and development opportunities to enhance your skills and knowledge * Mentorship and coaching from experienced professionals * Opportunities for advancement and career growth within the company * A comprehensive benefits package, including health benefits, wellness programs, and more **Work Environment and Company Culture** As a blithequark employee, you'll be part of a dynamic and inclusive team that values innovation, collaboration, and customer satisfaction. Our work environment is: * Fast-paced and dynamic, with a focus on continuous learning and improvement * Collaborative and supportive, with a focus on teamwork and open communication * Inclusive and diverse, with a focus on celebrating individual differences and promoting equality * Committed to delivering exceptional customer experiences, with a focus on customer satisfaction and loyalty **Compensation, Perks, and Benefits** As a blithequark employee, you'll enjoy a comprehensive benefits package, including: * Competitive salary and bonus structure * Comprehensive health benefits, including medical, dental, and vision coverage * Wellness programs, including fitness classes, mental health support, and more * 401(k) program, with company matching and vesting * Additional benefits, including employee assistance program, pet insurance, and discounts on hotels, cars, cruises, and more **Conclusion** If you're a motivated and customer-focused individual who is passionate about delivering exceptional experiences, we encourage you to apply for this exciting opportunity. As a Customer Service Representative with blithequark, you'll have the chance to grow your career, develop your skills and knowledge, and make a real difference in the lives of our customers. Don't miss out on this opportunity to join a dynamic and innovative company that values its employees and customers alike. Apply now and take the first step towards a rewarding and challenging career with blithequark! Apply for this job