**Experienced Customer Service Representative - Payment Collection Specialist (Remote Work Opportunity)**

At arenaflex, we're passionate about delivering exceptional customer experiences that leave a lasting impression. As a remote Customer Service Representative - Payment Collection Specialist, you'll play a vital role in helping our customers navigate payment collection processes, ensuring they receive the support they need to resolve their issues. If you're a people person with a passion for helping others, we want to hear from you! **About arenaflex** arenaflex is a leading provider of innovative solutions that empower individuals to take control of their financial lives. Our mission is to deliver exceptional customer experiences that foster trust, understanding, and satisfaction. As a remote work team, we're committed to creating a supportive and inclusive environment that allows our team members to thrive. **Why Join arenaflex?** * **Flexible Work Arrangements**: Enjoy the freedom to work from the comfort of your own home, with flexible scheduling options that fit your lifestyle. * **Competitive Compensation**: Earn a competitive hourly rate of $14 per hour, plus commission incentives that can increase your earnings by up to 50% of your hourly wage. * **Comprehensive Benefits Package**: Enjoy a full benefits package, including medical, dental, vision, and life insurance, as well as ancillary coverages for maternity pay and other life events. * **Career Growth Opportunities**: Develop your skills and expertise in a supportive environment that encourages growth and development. * **Inclusive Culture**: Join a team that values diversity, equity, and inclusion, and is committed to creating a workplace that's welcoming and inclusive for all. **Key Responsibilities** As a Customer Service Representative - Payment Collection Specialist, you'll be responsible for: * Making outbound (some inbound) phone calls to assist customers with payment collection processes * Providing knowledgeable answers and scripted customer feedback to resolve customer issues * Maintaining accurate customer notes and records * Collaborating with managers to receive feedback and improve performance * Participating in virtual team environments and weekly contests to stay engaged and motivated **Essential Qualifications** * Prior customer service experience, preferably in a remote work setting * Access to a quiet workspace and reliable internet connection * GED or High School Diploma * Ability to quickly and accurately type customer notes on a standard keyboard **Preferred Qualifications** * Experience in retail, sales, or wait staff roles * Strong communication and interpersonal skills * Ability to work in a fast-paced environment and adapt to changing situations * Familiarity with customer relationship management (CRM) software **What You Can Expect From Us** * **Paid Time Off**: Earn paid time off based on your work hours, so you can take breaks and recharge when you need to. * **Consistent Scheduling**: Enjoy a consistent schedule that allows you to plan ahead and make commitments with confidence. * **Birthdays Off**: Celebrate your birthday with a paid day off, or take the following day off if you prefer! * **Equal Opportunity Employer**: Join a team that values diversity, equity, and inclusion, and is committed to creating a workplace that's welcoming and inclusive for all. **How to Apply** If you're a motivated and customer-focused individual who is passionate about delivering exceptional experiences, we want to hear from you! Apply now to join our remote Customer Service Representative - Payment Collection Specialist team at arenaflex. Apply Now! Apply for this job