**Experienced Customer Service Representative – Patient Registration and Support**

At arenaflex, we're revolutionizing the patient experience and financial performance of hospitals, health systems, and medical groups with our cutting-edge technology-driven solutions. As a Customer Service Representative, you'll be at the forefront of delivering exceptional care and support to our patients, helping them navigate the hospital registration process with ease and compassion. If you're a motivated and empathetic individual with a passion for delivering outstanding customer service, we want to hear from you! **About arenaflex** arenaflex is a leading provider of innovative technology solutions that transform the patient experience and financial performance of hospitals, health systems, and medical groups. Our team of revenue cycle professionals combines deep expertise with the industry's most advanced technology platform, encompassing sophisticated analytics, AI, intelligent automation, and workflow orchestration. We're committed to using our shared expertise to find new solutions that can keep up with the ever-evolving healthcare system. **Job Summary** As a Customer Service Representative, you'll work in a fast-paced hospital environment, providing exceptional support to patients and their families during the registration process. You'll be responsible for collecting information accurately and quickly, while also listening with compassion to address their fears, concerns, and questions. This is an excellent opportunity to launch your healthcare career, with comprehensive training and support provided to ensure your success. **Key Responsibilities** * Work on computers and answer phones to intake information in a busy environment, collecting details from patients and clinicians across multiple screens * Provide exceptional customer service, listening carefully to patients and addressing their anxiety and concerns in real-time * Work quickly and efficiently, often on your feet, to assist patients complete their registration * Collect patient and insurance information, navigating variations in health plans and coverage * Collaborate with a supportive team to ensure seamless patient registration and support **Requirements** * High School Diploma or GED * Excellent customer service experience * Ability to work in a fast-paced environment, often on your feet * Strong communication and interpersonal skills * Ability to type quickly and accurately * Willingness to learn and adapt to new technology and processes **Preferred Qualifications** * Previous experience in a healthcare or customer service role * Familiarity with medical terminology and hospital procedures * Strong problem-solving and critical thinking skills * Ability to work independently and as part of a team * Bilingual or multilingual skills **Skills and Competencies** * Excellent communication and interpersonal skills * Ability to work in a fast-paced environment, often on your feet * Strong problem-solving and critical thinking skills * Ability to type quickly and accurately * Familiarity with medical terminology and hospital procedures * Ability to learn and adapt to new technology and processes **Career Growth Opportunities and Learning Benefits** * Comprehensive training and support to ensure your success * Opportunities for career growth and advancement within arenaflex * Collaborative and supportive team environment * Access to ongoing training and professional development opportunities * Competitive compensation and benefits package **Work Environment and Company Culture** * arenaflex is committed to creating a workplace that is inclusive, diverse, and supportive of all employees * We value teamwork, collaboration, and open communication * Our team is passionate about delivering exceptional patient care and support * We're dedicated to using our shared expertise to find new solutions that can keep up with the ever-evolving healthcare system **Compensation, Perks, and Benefits** * Competitive hourly rate: $14.00 - $15.96 per hour * Comprehensive benefits package, including medical, dental, and vision insurance * Paid time off and holidays * Opportunities for career growth and advancement within arenaflex * Access to ongoing training and professional development opportunities **Equal Employment Opportunity** arenaflex is dedicated to the fundamentals of equal employment opportunity. We're committed to creating a workplace that is inclusive, diverse, and supportive of all employees. Our employment practices, including those regarding recruitment, hiring, assignment, promotion, compensation, benefits, training, discipline, and termination, shall not be based on any person's age, color, national origin, citizenship status, physical or mental disability, medical condition, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state, or local law. **Accommodations for Individuals with Disabilities** If you have a disability and require a reasonable accommodation to complete any part of the job application process, please contact us at 312-496-7709 for assistance. **California Privacy Notice** California resident job applicants can learn more about their privacy rights and consent to the collection and use of their personal data by visiting our website. **Apply Now!** If you're a motivated and empathetic individual with a passion for delivering outstanding customer service, we want to hear from you! Apply now to join our team at arenaflex and start your journey to a rewarding career in healthcare. Apply for this job