**Experienced Customer Service Representative – Pacific Time Zone Hours**

At arenaflex, we're committed to delivering exceptional customer experiences that exceed expectations. As an Experienced Customer Service Representative, you'll be the primary point of contact for our valued customers, ensuring their needs are met and their satisfaction is guaranteed. If you're passionate about providing top-notch service, have a knack for problem-solving, and thrive in a dynamic environment, we want to hear from you! **About arenaflex** arenaflex is a leading provider of innovative solutions and services that empower businesses to thrive. Our team of experts is dedicated to delivering exceptional customer experiences, fostering strong relationships, and driving growth through collaboration and innovation. As a remote customer service representative, you'll be part of a talented team that's passionate about making a difference in the lives of our customers. **Key Responsibilities** As an Experienced Customer Service Representative, you'll be responsible for: * Responding to customer inquiries received via phone, email, and fax, documenting interactions in Salesforce * Providing expert recommendations on standard product (VBS) solutions, pricing, and information-related complaints * Proactively interacting with customers, technical service, sales, distribution centers, manufacturing, purchasing, and credit teams to ensure quick responses and resolve issues efficiently * Maintaining and growing business at existing and new arenaflex accounts through proactive engagement and relationship-building * Recommending, quoting, sampling, and selling VBS products to meet customer needs * Documenting opportunities where VBS products don't meet customer requirements and transferring customers to the arenaflex technical community for further discussion * Processing orders from receipt to delivery and invoicing, verifying accuracy against documented procedures * Entering new orders, verifying for accuracy, and processing order changes and cancellations * Recommending alternative product constructions if required * Monitoring open work orders and expediting as needed * Notifying customers of late or problem orders and providing VBS product alternatives to assist customers * Resolving customer-specific freight and logistics issues through consultation with arenaflex Shipping Departments * Utilizing the E-price tool to support customer inquiries, including VBS product recommendations, price quotes, price discounting, application sheets, product sampling, and trial orders * Resolving information-related customer complaints and implementing corrective action, confirming resolution and corrective action with customers via established arenaflex guidelines * Handling complaints for pricing mistakes, order entry errors, and customer accommodations * Proactively engaging assigned accounts through phone and/or email contact to understand business applications and uncover missed opportunities * Assisting with order entry overflow for repeat orders and standard price quotations overflow * Entering new customer information and contributing to Customer Service Improvement Teams as required **Essential Qualifications** * Bachelor's degree or equivalent business experience * 1-3 years of previous customer service experience, preferably in a manufacturing environment * Experience using an ERP system is highly preferred * Excellent customer service skills, verbal and written communication skills, and ability to learn quickly * Troubleshooting and problem-solving skills, ability to work under pressure, and collaborative team spirit * Proficient in Microsoft Office Suite, including Excel, and experience using Salesforce.com is a plus **Preferred Qualifications** * Experience working in a remote environment * Familiarity with the Pacific Time Zone hours and Western US Region Territory * Ability to work independently and as part of a team * Strong analytical and problem-solving skills * Experience with customer relationship management (CRM) software **Work Environment and Culture** As a remote customer service representative, you'll enjoy a flexible and dynamic work environment that allows you to work from the comfort of your own home. arenaflex is committed to fostering a culture of collaboration, innovation, and continuous learning. Our team is passionate about delivering exceptional customer experiences and making a positive impact in the lives of our customers. **Compensation and Benefits** arenaflex offers a competitive compensation package, including: * Competitive salary and bonus structure * Comprehensive benefits package, including medical, dental, and vision insurance * 401(k) retirement plan with company match * Paid time off and holidays * Opportunities for professional growth and development **How to Apply** If you're a motivated and customer-focused individual who is passionate about delivering exceptional service, we want to hear from you! Please submit your application, including your resume and a cover letter, through our website. We can't wait to hear your story and learn more about how you can contribute to our team's success! Apply Now! Apply for this job