**Experienced Customer Service Representative – Outbound Loan Origination Specialist**

Are you a customer service professional with a passion for helping others achieve their financial goals? Do you have a knack for building rapport with customers and providing exceptional service? We're seeking an experienced Customer Service Representative to join our team as an Outbound Loan Origination Specialist. In this role, you'll be responsible for making outbound calls to potential customers, gathering information about their financial situation and goals, and educating them about the loan origination process. If you're a motivated and customer-focused individual with excellent communication skills, we encourage you to apply. **About Us** Our company is a leading provider of mortgage loan services, dedicated to helping individuals and families achieve their dream of homeownership. We're a dynamic and growing organization that values innovation, teamwork, and customer satisfaction. Our team is passionate about delivering exceptional service and making a positive impact on our customers' lives. **Responsibilities** As an Outbound Loan Origination Specialist, you'll play a critical role in our loan origination process. Your primary responsibilities will include: * Engaging in conversation and establishing rapport with customers via email and outbound telephone communication * Inquiring and gathering information about customers' financial situations and financial goals * Educating customers and loan officers about next steps for a customer's file * Setting realistic expectations for both loan officers and customers to maximize customer satisfaction * Inputting data into our computer system as it relates to information gathered for the mortgage loan * Disposing of customer files appropriately depending on the interest and ability of customers to proceed with being connected with a Loan Officer to continue the loan origination process * Other duties may be assigned as needed **Qualifications** To be successful in this role, you'll need: * 1-2 years of customer service, call center, or sales experience * Excellent customer service skills and the ability to effectively communicate with customers * Proficiency with Microsoft Office programs such as Word, Excel, and Outlook * Passion for helping customers achieve financial goals * Ability to work in a fast-paced environment and meet productivity standards * Strong organizational and time management skills * Ability to maintain confidentiality and handle sensitive information **Desired Education/Experience** While not required, we prefer candidates with: * 1 or more years of office or inside customer service/call center experience * 1 or more years of experience working in the mortgage or real estate industry * 1+ years of customer service and/or sales experience * High School Diploma or equivalent; some college preferred **Work Authorization** You must be able to verify your identity and employment eligibility to work in the U.S. **Physical Demands** The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. * Must be able to lift up to ten pounds * Primary functions require sufficient physical ability and mobility to work in an office setting * Must be able to stand or sit for prolonged periods of time * Must be able to occasionally stoop, bend, kneel, crouch, reach, and twist * Must be able to lift, carry, push, and/or pull light to moderate amounts of weight * Must be able to operate office equipment requiring repetitive hand movement and fine coordination, including use of a keyboard * Must be able to verbally communicate to exchange information * Must have normal vision and hearing **Benefits** As a valued member of our team, you'll enjoy: * 401(k) plan with matching contributions * Dental insurance * Health insurance * Paid time off * Vision insurance * Work from home flexibility * Opportunities for career growth and professional development **Work Environment** As a remote employee, you'll have the flexibility to work from the comfort of your own home. Our team is dedicated to providing a positive and supportive work environment that fosters collaboration, innovation, and customer satisfaction. **How to Apply** If you're a motivated and customer-focused individual with a passion for helping others achieve their financial goals, we encourage you to apply for this exciting opportunity. Please submit your resume and a cover letter outlining your qualifications and experience. We can't wait to hear from you! Apply for this job