**Experienced Customer Service Representative – Order Processing and Account Management**

Join arenaflex, a dynamic and innovative company, as we seek an experienced Customer Service Representative to play a vital role in our Sales team. As a key member of our team, you will be responsible for processing customer orders, ensuring accurate and efficient production processes, and providing exceptional customer service. If you are a detail-oriented, organized, and customer-focused individual with excellent communication skills, we encourage you to apply for this exciting opportunity. **About arenaflex** arenaflex is a leading provider of innovative solutions and services, dedicated to delivering exceptional customer experiences. Our team is passionate about creating a positive impact on our customers' lives, and we are committed to fostering a culture of collaboration, innovation, and growth. As a Customer Service Representative at arenaflex, you will be part of a dynamic team that values teamwork, open communication, and continuous learning. **Key Responsibilities** As an Experienced Customer Service Representative, you will be responsible for: * Processing customer orders generated by Account Managers, ensuring accurate and efficient production processes * Facilitating purchase orders, checking for accuracy, and verifying with Account Managers when necessary * Documenting and arranging releases from inventory, filing tickets for completed jobs, and maintaining accurate records * Preparing materials for return to customers, documenting Haz-Mat orders, and ordering marketing materials * Managing internal forms, FSI and FSC records, and performing additional tasks as required * Filling in for Account Managers and assuming their responsibilities when necessary, including checking emails and voice mails and making relevant decisions * Assisting the estimating department as needed and performing additional tasks and duties as required and delegated by the Director of Sales **Essential Qualifications** To be successful in this role, you will need: * High school graduate or General Education Degree (GED) or equivalent * Associate's Degree (two-year college or technical school) or equivalent * 2+ years of experience in customer service or a related field * Excellent communication, organizational, and problem-solving skills * Ability to work accurately and thoroughly, with attention to detail * Ability to work under pressure and meet deadlines * Familiarity with Microsoft Suite and other software applications **Preferred Qualifications** * Bronze designation on ACT or equivalent * Experience in a manufacturing or production environment * Knowledge of production capabilities and processes * Certification in customer service or a related field **Skills and Competencies** To excel in this role, you will need to possess: * Accuracy and attention to detail * Active listening and communication skills * Organizational and time management skills * Problem-solving and analytical skills * Ability to work under pressure and meet deadlines * Familiarity with Microsoft Suite and other software applications * Ability to wear Personal Protective Equipment (PPE) as needed **Work Environment** As a Customer Service Representative at arenaflex, you will work in a manufacturing office with a climate-controlled environment. You will be required to sit for extended periods, use a computer, and perform other tasks that may require standing, walking, or lifting. **Benefits and Compensation** arenaflex offers a competitive compensation package, including: * $14.00 - $18.58 per hour * 401(k) matching * Dental insurance * Disability insurance * Employee assistance program * Flexible spending account * Health insurance * Life insurance * Paid time off * Paid training * Tuition reimbursement * Vision insurance **How to Apply** If you are a motivated and customer-focused individual with excellent communication skills, we encourage you to apply for this exciting opportunity. Please submit your application, including your resume and a cover letter, to [insert contact information]. We look forward to hearing from you! **Equal Employment Opportunity** arenaflex is an equal employment opportunity employer and welcomes applications from diverse candidates. We are committed to creating a workplace that is inclusive, respectful, and free from discrimination. Apply for this job