Experienced Customer Service Representative - Nights/Weekends, Remote/Hybrid Opportunity at blithequark

Join the blithequark Team: Revolutionizing Customer Experience in the Home Improvement Industry At blithequark, we're passionate about delivering exceptional customer experiences that drive business success. As a leading workflow management company, we've been empowering North America's largest home improvement businesses to distribute and manage leads, resulting in over $3 billion in annual sales. Our full-service contact center in Fort Lauderdale, Florida, is the heartbeat of our operation, providing inbound and outbound support to our clients. We're now seeking a talented and customer-focused Customer Service Representative to join our team on a part-time basis, working nights and weekends in a remote/hybrid capacity. About blithequark: A Leader in Workflow Management blithequark has been at the forefront of the home improvement industry since its acquisition by Financeit in 2017. Our cutting-edge platform and dedicated team have enabled us to become a trusted partner for our clients, ensuring that customer expectations are met and managed throughout the project lifecycle. Our Call & Contact Centers are the primary point of contact for our clients' customers, providing a seamless and personalized experience. The Customer Service Representative Role: A Key to Delivering Exceptional Customer Experiences As a Customer Service Representative at blithequark, you'll be the face of our company, interacting with customers and providing top-notch support in a fast-paced environment. You'll be responsible for handling incoming calls, responding to customer inquiries, and booking appointments with a high degree of accuracy. Your excellent communication skills, both written and verbal, will be essential in ensuring that our customers receive the best possible service. Key Responsibilities: Answer incoming calls and respond to customer requests in a timely and professional manner Work effectively in a fast-paced environment, adapting to changing guidelines and priorities Book appointments for members with a high degree of data accuracy, ensuring seamless customer experiences Maintain excellent written and verbal communication skills, providing clear and concise information to customers Identify and escalate issues to supervisors, ensuring prompt resolution and minimizing customer complaints Informs clients by explaining procedures; answering questions; providing information Maintains and improves quality results by adhering to standards and guidelines, continually striving for excellence Requirements: The Skills and Qualities We're Looking For To succeed as a Customer Service Representative at blithequark, you'll need to possess a unique blend of skills and qualities. We're looking for individuals who are passionate about delivering exceptional customer experiences, are flexible, and have a strong aptitude for learning. Essential Qualifications: High school graduate or G.E.D. Excellent oral and written communication skills, with the ability to articulate complex information in a clear and concise manner Ability to multitask, speaking on the phone, using the computer, and keyboard simultaneously Experience in providing exceptional customer service and maintaining established quality requirements Ability to pass a background check Preferred Qualifications: Minimum of one year experience in an inbound/outbound call center or retail environment Ability to type at least 25 words per minute, ensuring efficient data entry and minimizing errors What We Offer: A Rewarding Career with blithequark At blithequark, we believe in rewarding our employees for their hard work and dedication. As a Customer Service Representative, you'll enjoy a range of benefits, including: The opportunity to work from home, providing a better work-life balance and increased flexibility $15,000 Life Insurance (Company Paid), providing financial security for you and your loved ones 401K plan eligibility after 1 year of service, with a company match of up to 4%, helping you plan for your future Weekly/monthly gift card drawings/contests for meeting goals, recognizing and rewarding your achievements Career learning and development programs, enabling you to grow and develop your skills Casual dress code, creating a relaxed and comfortable work environment Why Join blithequark? At blithequark, we're passionate about creating a positive and inclusive work environment that fosters growth, innovation, and collaboration. As a Customer Service Representative, you'll be part of a dynamic team that's dedicated to delivering exceptional customer experiences. You'll have the opportunity to develop your skills, work with a talented team, and enjoy a range of benefits that recognize your hard work and dedication. We're an equal opportunity employer, committed to providing accommodations for candidates with disabilities. If you're excited about the opportunity to join our team, we encourage you to apply. Please submit your application, and we'll contact you if you're selected for a virtual interview. Join us at blithequark and be part of a team that's shaping the future of customer experience in the home improvement industry. Apply for this job