Experienced Customer Service Representative – Nights and Weekends (Full Time) for Live Event Ticketing Exchange at arenaflex

Introduction to arenaflex and the Live Event Industry arenaflex is a leading player in the live event ticketing exchange industry, providing a platform for buyers and sellers to connect and transact. As a key member of our team, you will play a vital role in ensuring that our customers and sellers have an exceptional experience when using our services. The live event industry is a dynamic and exciting space, with millions of people attending concerts, sports games, and theater productions every year. At arenaflex, we are passionate about providing elite service to our customers and sellers, and we are looking for a talented and motivated individual to join our team as a Customer Service Representative. Job Summary As a Customer Service Representative at arenaflex, you will be responsible for managing transactions and relationships with our valued sellers and customers who have placed an order through our exchange. You will be taking calls and responding to emails on a broad range of event and order-related questions, working to ensure that we are providing elite service to both our sellers and our customers. This is a full-time position, working nights and weekends, and you will be an integral part of our team, providing support and assistance to our customers and sellers during our busiest periods. Key Responsibilities Some of the key responsibilities of this role include: Responding to customer and seller inquiries via phone and email, providing timely and effective solutions to their questions and concerns Managing transactions and relationships with sellers and customers, ensuring that all parties are satisfied with the service they receive Identifying potential order issues and finding solutions to problems, using critical thinking and industry knowledge to resolve issues fairly and constructively Investigating instances where customer experience has been affected, determining where fault lies, and resolving issues in a fair and constructive manner Handling day-to-day interactions with sellers, navigating order queues, and determining what requires attention to provide real-time assistance Managing in-bound seller calls, monitoring open and pending orders, and ensuring timely confirmation by ticket sellers Role Expectations and Progression As a Customer Service Representative at arenaflex, your role expectations will progress over time, with key milestones at 30, 60, and 90 days. Here's what you can expect: 30 Days In During your first 30 days, you will complete our comprehensive new hire orientation program, gaining the knowledge and resources you need to be successful in your role. You will learn about how arenaflex operates, the live event industry, and how you will contribute to providing great experiences for our customers. You will also gain industry knowledge, experience, and critical thinking skills, enabling you to proactively identify potential order issues and find solutions to problems. 60 Days In After 60 days, you will be investigating instances where customer experience has been affected, determining where fault lies, and resolving issues fairly and constructively. You will also be handling day-to-day interactions with sellers, navigating order queues, and determining what requires attention to provide real-time assistance. 90 Days In By 90 days, you will be playing an active role in continued learning, advancing your skill sets to achieve individual and team goals. You will be managing in-bound seller calls, monitoring open and pending orders, and ensuring timely confirmation by ticket sellers. What You'll Bring to the Role To be successful as a Customer Service Representative at arenaflex, you will need to bring the following skills and qualities: Outstanding communication, attention to detail, and organizational skills A strong customer service mindset, with problem-solving, decision-making, and resolution skills Interest in the live event space and an eager to learn attitude Ability to work in a fast-paced environment, prioritizing tasks and managing multiple responsibilities Strong analytical and critical thinking skills, with the ability to identify and resolve issues effectively Essential and Preferred Qualifications In terms of qualifications, we are looking for: High school diploma or equivalent required 1-2 years of customer service experience, preferably in a similar industry or role Excellent communication and interpersonal skills, with the ability to build strong relationships with customers and sellers Strong problem-solving and analytical skills, with the ability to identify and resolve issues effectively Ability to work in a fast-paced environment, prioritizing tasks and managing multiple responsibilities Proficiency in Microsoft Office and other software applications Skills and Competencies To be successful in this role, you will need to possess the following skills and competencies: Strong customer service skills, with the ability to provide elite service to our customers and sellers Excellent communication and interpersonal skills, with the ability to build strong relationships with customers and sellers Strong problem-solving and analytical skills, with the ability to identify and resolve issues effectively Ability to work in a fast-paced environment, prioritizing tasks and managing multiple responsibilities Proficiency in Microsoft Office and other software applications Ability to learn and adapt quickly, with a strong desire to learn and grow with the company Career Growth Opportunities and Learning Benefits At arenaflex, we are committed to providing our employees with opportunities for growth and development. As a Customer Service Representative, you will have access to comprehensive training and development programs, designed to help you build your skills and advance your career. You will also have the opportunity to work with a talented and experienced team, learning from others and sharing your own knowledge and expertise. Work Environment and Company Culture arenaflex is a dynamic and fast-paced work environment, with a strong focus on teamwork and collaboration. Our company culture is built around our core values of customer obsession, ownership, and innovation, and we are looking for individuals who share these values and are passionate about providing elite service to our customers and sellers. As a Customer Service Representative, you will be working in a hybrid model, with 3 days in the office and 2 days at home, and you will have the opportunity to work with a talented and experienced team. Compensation, Perks, and Benefits arenaflex offers a competitive compensation package, with a base salary of $40,000 per year, plus overtime eligibility, bi-annual bonuses, and an annual equity grant. You will also have access to a range of perks and benefits, including comprehensive health insurance, 401(k) matching, and paid time off. Conclusion If you are a motivated and talented individual, with a passion for providing elite customer service, we encourage you to apply for this exciting opportunity. As a Customer Service Representative at arenaflex, you will have the chance to work with a dynamic and experienced team, providing support and assistance to our customers and sellers during our busiest periods. You will also have access to comprehensive training and development programs, designed to help you build your skills and advance your career. Don't miss out on this opportunity to join a leading player in the live event ticketing exchange industry – apply today to become a part of the arenaflex team! Apply for this job