**Experienced Customer Service Representative – Merchant Services Team Lead at blithequark**

Are you a customer service enthusiast with a passion for leadership and problem-solving? Do you thrive in a dynamic, fast-paced environment where no two days are the same? Look no further! blithequark is seeking an experienced Customer Service Representative to join our Merchant Services team as a Team Lead. In this role, you will have the opportunity to work from home, enjoy a competitive salary of $26/hour, and be part of a collaborative and innovative team that is shaping the future of food delivery. **About blithequark** blithequark is a leading food delivery and logistics company that is revolutionizing the way people eat and live. With a strong commitment to customer satisfaction, we are dedicated to providing an exceptional experience for our customers, merchants, and delivery partners. Our team is passionate about innovation, collaboration, and continuous learning, and we are looking for like-minded individuals to join our ranks. **Job Summary** As a Team Lead on our Merchant Services team, you will be responsible for providing mentorship and guidance to your colleagues, driving process improvements, and ensuring exceptional customer experience. You will work closely with our Dealer Administrations Manager to develop and implement strategies that drive business growth and customer satisfaction. This is a full-time, remote position that requires 8 hours of work per day, with opportunities for career growth and professional development. **Key Responsibilities** * Provide mentorship and guidance to colleagues to improve their performance and skills * Drive process improvements and implement changes to increase efficiency and quality * Collaborate with the Dealer Administrations Manager to develop and implement business strategies * Ensure exceptional customer experience by inspiring the team to provide excellent customer support * Recognize areas for improvement and execute tasks to enhance efficiency and quality * Answer and address customer complaints and issues in a timely and professional manner * Work closely with the team to achieve business objectives and goals **Essential Qualifications** * Bachelor's degree in a related field (e.g., business, communications, customer service) * 2+ years of experience in a customer-facing role, preferably in a call center or customer service environment * Proven track record of leadership and mentorship experience * Excellent communication and interpersonal skills * Ability to work in a fast-paced, dynamic environment * Strong problem-solving and analytical skills * Experience with Google Sheets or other data analysis tools **Preferred Qualifications** * Experience in a food delivery or logistics company * Knowledge of customer service software and systems * Experience with data analysis and reporting * Certification in customer service or a related field * Fluency in multiple languages **Skills and Competencies** * Strong customer service skills, with a focus on empathy, active listening, and problem-solving * Excellent communication and interpersonal skills, with the ability to work effectively with colleagues and customers * Ability to work in a fast-paced, dynamic environment with multiple priorities and deadlines * Strong analytical and problem-solving skills, with the ability to identify areas for improvement and implement changes * Experience with data analysis and reporting, with the ability to interpret and present data to stakeholders * Strong leadership and mentorship skills, with the ability to inspire and motivate colleagues to achieve business objectives **Career Growth Opportunities and Learning Benefits** * Opportunities for career growth and professional development, with a focus on leadership and customer service * Access to training and development programs, including customer service certification and leadership development courses * Collaborative and innovative work environment, with opportunities to work with a diverse team of professionals * Flexible work arrangements, including remote work options and flexible hours * Competitive salary and benefits package, including health insurance, retirement plan, and paid time off **Work Environment and Company Culture** * blithequark is a fast-paced, dynamic company that is committed to innovation and customer satisfaction * Our team is passionate about collaboration, continuous learning, and customer service excellence * We offer a flexible and supportive work environment, with opportunities for growth and development * Our company culture is built on a foundation of respect, empathy, and open communication **Compensation, Perks, and Benefits** * Competitive salary of $26/hour * Flexible work arrangements, including remote work options and flexible hours * Access to training and development programs, including customer service certification and leadership development courses * Collaborative and innovative work environment, with opportunities to work with a diverse team of professionals * Competitive benefits package, including health insurance, retirement plan, and paid time off **How to Apply** If you are a customer service enthusiast with a passion for leadership and problem-solving, we encourage you to apply for this exciting opportunity. Please submit your resume and a cover letter outlining your experience and qualifications for the role. We look forward to hearing from you! Apply Now! Apply for this job