**Experienced Customer Service Representative – Medical Patient Advocacy & Support**

Are you passionate about delivering exceptional patient care and advocating for those who need it most? Do you thrive in a fast-paced environment where no two days are the same? If so, we invite you to join arenaflex, a leading organization dedicated to revolutionizing the healthcare industry through innovative solutions and compassionate service. At arenaflex, we believe that every patient deserves the highest level of care and attention. That's why we're seeking an experienced Customer Service Representative to join our team. As a key member of our customer service department, you will work directly with medical professionals and physicians to facilitate patient care, advocate for chronic patients, and provide outcome-based solutions for our physician referral sources and existing patient population. **Job Responsibilities:** As a Customer Service Representative at arenaflex, you will be responsible for: • Providing outcome-based solutions for our physician referral sources and existing patient population, ensuring that every patient receives the best possible care and attention. • Submitting new orders and monitoring their completion, from initiation to setup, working closely with the clinical, sales, and service departments to ensure seamless communication and efficient processes. • Preparing and analyzing the billing and setup paperwork for patient services, ensuring accuracy and compliance with industry regulations. • Working closely with existing patients to troubleshoot issues, identify solutions, and dispatch corrective action via the appropriate departments within the organization, demonstrating empathy and a patient-centric approach. • Recommending potential products or services to management by collecting patient information and analyzing customer needs, providing valuable insights to inform business decisions. • Actively participating in the training of new customer service and sales personnel, sharing your expertise and knowledge to ensure a smooth onboarding process. **Requirements:** To succeed in this role, you will need: • A high school diploma or equivalent (GED) • Proven work experience in a customer-facing role, preferably in the healthcare industry • The ability to learn and apply market and product information, as well as patient billing and insurance requirements, demonstrating a willingness to learn and adapt • Multitasking capabilities, with the ability to prioritize tasks and manage multiple projects simultaneously • Computer and technological literacy, with proficiency in software applications and systems • A positive and professional personal image, with excellent communication and interpersonal skills **Physical Demands:** This role requires occasional lifting and/or moving of up to 25 pounds, ensuring that you are physically able to perform the duties of the job. **Why Join arenaflex?** At arenaflex, we offer a dynamic and supportive work environment that fosters growth, learning, and innovation. As a valued member of our team, you will have access to: • Competitive compensation and benefits packages, designed to recognize your hard work and dedication • Opportunities for career growth and advancement, with a clear path for professional development • A comprehensive training program, providing you with the skills and knowledge needed to succeed in your role • A collaborative and inclusive work culture, where your ideas and contributions are valued and respected • A commitment to work-life balance, with flexible scheduling and remote work options available **How to Apply:** If you are a motivated and compassionate individual who is passionate about delivering exceptional patient care, we encourage you to apply for this exciting opportunity. Please submit your application, including your resume and a cover letter, to [insert contact information]. We look forward to hearing from you! **Equal Employment Opportunity:** arenaflex is an equal employment opportunity employer, committed to diversity and inclusion in the workplace. We welcome applications from qualified candidates of all backgrounds, experiences, and perspectives. Apply for this job