**Experienced Customer Service Representative - Live Chat & Phone Support (FULLY REMOTE) - Exceptional Customer Experience at Blithequark**

Join the Blithequark Team: Deliver Exceptional Customer Experiences from the Comfort of Your Home Blithequark is seeking a highly skilled and customer-focused individual to join our team as a Customer Service Representative, specializing in live chat and phone support. As a fully remote employee, you will have the opportunity to work from the comfort of your own home, providing top-notch service to our customers and contributing to the success of our company. If you have a passion for delivering exceptional customer experiences, excellent communication skills, and a strong work ethic, we encourage you to apply for this exciting opportunity. About Blithequark At Blithequark, we prioritize our employees and strive to create a work environment that is supportive, inclusive, and rewarding. Our company culture is built on the principles of honesty, integrity, and quality craftsmanship, and we are committed to providing our customers with exceptional service and products. As a Customer Service Representative at Blithequark, you will be an integral part of our team, working closely with our customers and colleagues to deliver outstanding experiences. Key Responsibilities: Live Chat and Phone Support: Respond to incoming customer inquiries via live chat and phone, providing timely and effective solutions to their concerns. Customer Engagement: Make outbound customer calls for follow-up and upselling purposes, building strong relationships with our customers and promoting our products and services. Quality Checks: Call customers from the prior day to conduct quality checks and ensure their satisfaction with our services. Maintenance Scheduling: Contact maintenance customers to schedule visits and provide them with exceptional service. Promotions and Upselling: Call customers on our list to offer promotions and upsell our products and services. Review Follow-up: Follow up on customer reviews, both positive and negative, to gather feedback and provide solutions. General Inbound Customer Service: Handle general inbound customer service inquiries, providing solutions and answering questions. Essential Qualifications: Previous Customer Service Experience: A minimum of 1-2 years of experience in customer service, preferably in a call center or remote setting. Strong Communication Skills: Excellent verbal and written communication skills, with the ability to actively listen and empathize with customers. Attention to Detail: Strong attention to detail and organizational skills, with the ability to multitask and prioritize tasks. Team Player: A team-oriented and collaborative individual, with a positive attitude and a willingness to learn. Clear Background Check and Drug Screen: A clear background check and drug screen are required for this position. Preferred Qualifications: Experience with Live Chat Software: Experience with live chat software and customer relationship management (CRM) systems. Sales and Upselling Experience: Previous experience in sales and upselling, with a strong understanding of sales principles and techniques. Certifications and Training: Relevant certifications, such as customer service or sales certifications, are a plus. What We Offer: Comprehensive Benefits Package: A comprehensive benefits package, including medical, prescription, dental, and vision coverage. Disability and Term Life Insurance: Disability and term life insurance, providing financial security for you and your loved ones. Matching 401k Benefits: Matching 401k benefits, helping you plan for your future. Ongoing Training and Development: Ongoing training and development opportunities, enabling you to grow and advance in your career. Paid Holidays and Time Off: Paid holidays and paid time off (PTO), allowing you to recharge and relax. Uncapped Earning Potential: Uncapped earning potential, with your effort determining your paycheck. Why Join Blithequark? At Blithequark, we prioritize our employees and strive to create a work environment that is supportive, inclusive, and rewarding. As a Customer Service Representative at Blithequark, you will have the opportunity to: Work from Home: Work from the comfort of your own home, enjoying a flexible and remote work arrangement. Grow and Develop: Grow and develop in your career, with ongoing training and development opportunities. Make a Difference: Make a positive impact on our customers' lives, providing them with exceptional service and experiences. Be Part of a Team: Be part of a dynamic and supportive team, working collaboratively to achieve our goals. How to Apply: If you are a motivated and customer-focused individual who is passionate about delivering exceptional experiences, we encourage you to apply for this exciting opportunity. Please submit your application, including your resume and a cover letter, to join our team at Blithequark. We look forward to welcoming you to our team and providing you with a rewarding and challenging career opportunity. Apply for this job