**Experienced Customer Service Representative - Live Chat & Phone Support (FULLY REMOTE) - Exceptional Customer Experience at Blithequark**
Join the Blithequark Team: Deliver Exceptional Customer Experiences from the Comfort of Your Home Blithequark is seeking a highly skilled and customer-focused individual to join our team as a Customer Service Representative, specializing in live chat and phone support. As a fully remote employee, you will have the opportunity to work from the comfort of your own home, providing top-notch service to our customers and contributing to the success of our company. If you have a passion for delivering exceptional customer experiences, excellent communication skills, and a strong work ethic, we encourage you to apply for this exciting opportunity. About Blithequark At Blithequark, we prioritize our employees and strive to create a work environment that is supportive, inclusive, and rewarding. Our company culture is built on the principles of honesty, integrity, and quality craftsmanship, and we are committed to providing our customers with exceptional service and products. As a Customer Service Representative at Blithequark, you will be an integral part of our team, working closely with our customers and colleagues to deliver outstanding experiences. Key Responsibilities: Live Chat and Phone Support: Respond to incoming customer inquiries via live chat and phone, providing timely and effective solutions to their concerns. Customer Engagement: Make outbound customer calls for follow-up and upselling purposes, building strong relationships with our customers and promoting our products and services. Quality Checks: Call customers from the prior day to conduct quality checks and ensure their satisfaction with our services. Maintenance Scheduling: Contact maintenance customers to schedule visits and ensure timely completion of services. Promotions and Upselling: Call customers on our list to offer promotions and upsell our products and services. Review Follow-up: Follow up on customer reviews, both positive and negative, to gather feedback and improve our services. General Inbound Customer Service: Handle general inbound customer service inquiries, providing solutions and resolving issues in a timely and professional manner. Essential Qualifications: Previous Customer Service Experience: A minimum of 1-2 years of experience in customer service, preferably in a call center or remote environment. Strong Communication Skills: Excellent verbal and written communication skills, with the ability to actively listen and empathize with customers. Attention to Detail: Strong attention to detail and organizational skills, with the ability to multitask and prioritize tasks. Team Player: A team-oriented and collaborative mindset, with a willingness to work in a fast-paced environment. Integrity and Honesty: A strong commitment to honesty, integrity, and quality craftsmanship. Clear Background Check and Drug Screen: A clear background check and drug screen are required for this position. Preferred Qualifications: Experience with Live Chat Software: Experience with live chat software and customer relationship management (CRM) systems. Technical Skills: Strong technical skills, including proficiency in Microsoft Office and Google Suite. Time Management: Excellent time management and organizational skills, with the ability to prioritize tasks and meet deadlines. What We Offer: Competitive Compensation: A competitive salary with no salary cap, allowing you to earn based on your effort and performance. Comprehensive Benefits: A comprehensive benefits package, including: Medical, prescription, dental, and vision coverage Disability and term life insurance Matching 401(k) benefits On-going Training and Development: Ongoing training and development opportunities to help you grow and succeed in your role. Paid Time Off: Paid time off (PTO) and paid holidays, allowing you to recharge and spend time with loved ones. Flexible Work Environment: A fully remote work environment, allowing you to work from the comfort of your own home. Career Growth Opportunities: At Blithequark, we are committed to the growth and development of our employees. As a Customer Service Representative, you will have opportunities to advance in your career, take on new challenges, and develop new skills. Our company prioritizes employee development, and we offer regular training and coaching to help you succeed. Work Environment and Company Culture: At Blithequark, we strive to create a work environment that is supportive, inclusive, and rewarding. Our company culture is built on the principles of honesty, integrity, and quality craftsmanship, and we are committed to providing our customers with exceptional service and products. As a fully remote employee, you will have the flexibility to work from home and maintain a healthy work-life balance. How to Apply: If you are a motivated and customer-focused individual who is passionate about delivering exceptional customer experiences, we encourage you to apply for this exciting opportunity at Blithequark. Please submit your application, including your resume and a cover letter, to [insert contact information]. We look forward to hearing from you! Join the Blithequark team and start delivering exceptional customer experiences today! Apply for this job