**Experienced Customer Service Representative / Inbound Agent – Human Resources Technology Support**

At arenaflex, we're on a mission to revolutionize the way people work and live. As a global leader in human resources technology, we're committed to delivering innovative solutions that empower businesses to thrive. We're now seeking an experienced Customer Service Representative / Inbound Agent to join our team and help us make a lasting impact on the world. **About arenaflex** arenaflex is a global powerhouse in human resources technology, offering cutting-edge payroll, tax, human resources, benefits, and more. Our people are the driving force behind our success, and we're dedicated to creating an inclusive, down-to-earth culture that welcomes ideas, encourages innovation, and values belonging. We've received recognition as a global Best Places to Work and a recipient of many prestigious awards for diversity, equity, and inclusion. Our commitment to DEI is unwavering, and we're proud to be part of the OneTen coalition, working towards creating one million jobs for Black Americans within ten years. **Why Join arenaflex?** At arenaflex, you'll have the opportunity to: * Be yourself in a culture that values equity, inclusion, and belonging, creating a safe space for diverse perspectives and insights. * Belong by joining one of nine Business Resource Groups to connect globally with networks and allies who share common interests and experiences. * Grow your career in an agile, fast-paced environment with plenty of opportunities to progress. * Continuously learn through ongoing training, development, and mentorship opportunities. * Be your healthiest, with best-in-class benefits starting on Day 1, because healthy associates are happy ones. * Focus on your mental health and well-being, with exceptional service to our clients relying on each of us taking care of ourselves and being there for one another. * Join a company committed to giving back and generating a lasting, positive impact upon the communities in which we work and live. * Get paid to pay it forward, with company-paid time off for volunteering for causes you care about. **Responsibilities** As an Experienced Customer Service Representative / Inbound Agent, you'll be the front-line for solving clients' challenges, including issue resolution, answering questions, helping clients, training their users on arenaflex technology, and more. Your primary goal will be to help clients with 1-49 employees, and every day will be different, with new questions and solutions to provide. You'll work in a metrics-driven call center environment, with a structured day and a high volume of inbound calls. You'll be comfortable working in a fast-paced environment, with a way with clients that builds rapport, establishes trust, and shines with professionalism. **Key Responsibilities:** * Client Support: Help clients manage their business using arenaflex solutions, including troubleshooting and probing to resolve payroll issues. * Learn: Continuously upgrade your knowledge and skills on payroll, including federal and state compliance, standard operating procedures, administrative practices, other products, and desktop support tools. * Organize: Adhere to a daily schedule and organize yourself to deal with a high volume of inbound calls, with daily phone time increasing during peak seasons. **Requirements** To succeed in this role, you'll need: * At least one year of experience in a customer service environment or as an HR/HRIS practitioner with systems experience. * Ability to work overtime hours during peak seasons. * A college degree is great, but not required. What's more important is having the skills to do the job. * Other acceptable experiences could include: + Military experience, where skills including teamwork, adaptability, organization, and follow-through will help you build team and client relationships, identify solutions, and achieve success. + Fluent in both English and Spanish is a plus. **Skills and Competencies** To thrive in this role, you'll need: * Excellent communication and interpersonal skills, with the ability to build rapport and establish trust with clients. * Strong problem-solving and analytical skills, with the ability to identify solutions and provide clear, easy-to-understand explanations. * Ability to work in a metrics-driven call center environment, with a structured day and a high volume of inbound calls. * Strong organizational and time management skills, with the ability to prioritize tasks and meet deadlines. * Ability to work in a fast-paced environment, with a high level of energy and enthusiasm. **Compensation and Benefits** We offer a competitive compensation package, including: * $22.50/hour * Base salary offers for this position may vary based on factors such as location, skills, and relevant experience. * Some positions may include additional compensation in the form of bonus, equity, or commissions. * We offer a range of benefits, including: + Medical, Dental, Vision, Life Insurance, Matched Retirement Savings, Wellness Program, Short-and Long-Term Disability, Charitable Contribution Match, Holidays, Personal Days & Vacation, Paid Volunteer Time Off, and more. **Diversity, Equity, Inclusion & Equal Employment Opportunity at arenaflex** arenaflex is committed to an inclusive, diverse, and equitable workplace, and is further committed to providing equal employment opportunities regardless of any protected characteristic, including: * Race, color, genetic information, creed, national origin, religion, sex, affectional or sexual orientation, gender identity or expression, lawful alien status, ancestry, age, marital status, protected veteran status, or disability. **Ethics at arenaflex** arenaflex has a long, proud history of conducting business with the highest ethical standards and full compliance with all applicable laws. We expect our people to uphold our values with the highest level of integrity and behave in a manner that fosters an honest and respectful workplace. **How to Apply** If you're ready to join a company that values equity, inclusion, and belonging, and is committed to making a lasting impact on the world, apply now! Apply for this job