**Experienced Customer Service Representative – In-House NE Miami – blithequark**

Are you a people person with a passion for delivering exceptional customer experiences? Do you thrive in fast-paced environments and possess excellent communication and organizational skills? If so, we want to hear from you! blithequark is seeking an experienced and energetic Customer Service Representative to join our In-House NE Miami team. As a key member of our customer-facing team, you will be responsible for maintaining high levels of customer satisfaction, maximizing sales productivity, and assisting with the overall optimization of customer service. **About Us** Founded in 1987, blithequark is one of the nation's leading importer and distributor of premium ceramic flooring products and accessories. Headquartered in Miami, Florida, blithequark serves retail clients across the continental US. Our long-term success is due to our close-knit team of dedicated professionals. In exchange for their hard work, we support our people with a rewarding work environment, a commitment to promoting from within, and competitive compensation with comprehensive benefits. If this sounds intriguing to you, take the first step forward and explore a career with blithequark. **Job Summary** As a Customer Service Representative, you will be the face of blithequark, providing world-class customer service in all interactions. You will be responsible for: * Providing exceptional customer service through professional responses to inbound calls from customers nationally * Maintaining accurate data entry and CRM management, including customer and prospect information * Managing orders from processing to follow-up, ensuring timely completion and verification of items and customer information * Processing payments in a timely manner and following up on pending payments * Collaborating with colleagues to achieve common goals and develop teamwork and communication skills **Key Responsibilities** * Provide Exceptional Customer Service: + Professionally respond to inbound calls from customers nationally, ensuring that every interaction is a positive one + Utilize active listening skills to understand customer needs and concerns + Respond to customer inquiries and resolve issues in a timely and professional manner * Data Entry and CRM Management: + Accurately input information into various fields and maintain the CRM database with customer and prospect information + Ensure data accuracy and completeness to support sales and customer service efforts * Order Management: + Maintain an order batch, responsible for the life of an order from processing to follow-up, if required + Verify items and customer information entered accurately to ensure order completion * Follow-up and Verification: + Follow up as necessary on orders to ensure that orders are processed in a timely manner + Verify items and customer information entered accurately to ensure order completion * Payment Processing: + Follow up on pending payments and process payments in a timely manner + Ensure accurate and timely payment processing to support sales and customer service efforts **Competencies** To succeed in this role, you will need to possess the following competencies: * Fast-Paced Environment: + Be comfortable in a fast-paced environment and be multi-task oriented + Prioritize tasks and manage time effectively to meet deadlines * Positive Attitude: + Friendly, positive attitude, and eager to assist the customer regardless of the customer's disposition + Maintain a professional demeanor in all interactions * Attention to Detail: + Work effectively under pressure and maintain attention to detail + Ensure accuracy and completeness in all tasks and responsibilities * Collaborative Team Player: + Collaborative and team player attitude, with a willingness to work collaboratively with colleagues to achieve common goals + Communicate effectively with colleagues to ensure seamless execution of tasks and responsibilities **Requirements** To be considered for this role, you will need to meet the following minimum requirements: * Education: + High School Diploma or Equivalent (GED) preferred + Bachelor's degree in a related field (e.g., business, communications, customer service) preferred * Communication and Organizational Skills: + Excellent communication and organizational skills, with the ability to communicate effectively with customers and colleagues + Prioritize tasks and manage time effectively to meet deadlines * Customer Service Experience: + 1 year of previous customer services/call center experience + Proven track record of delivering exceptional customer experiences * Technical Skills: + Must be computer literate with data entry skills and intermediate to advanced knowledge of Microsoft Office: Word, Excel, and Outlook + Familiarity with CRM software and data management systems preferred * Language Skills: + English/Spanish a plus **Physical Demands** The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. * Specific Vision Abilities: + Close vision and distance vision * Physical Activity: + Regularly required to sit, use hands and fingers, handle, or feel and talk and hear + May be required to lift and move boxes or packages not exceeding 20 pounds in weight **Work Environment** The work environment will be an office environment. Noise level: Normal office noises. **Career Growth Opportunities and Learning Benefits** At blithequark, we are committed to the growth and development of our employees. As a Customer Service Representative, you will have opportunities to: * Develop Your Skills: + Receive training and development opportunities to enhance your customer service skills and technical knowledge + Participate in workshops and training sessions to improve your skills and performance * Take on New Challenges: + Be given the opportunity to take on new challenges and responsibilities as you grow and develop in your role + Collaborate with colleagues to achieve common goals and develop teamwork and communication skills * Collaborate with Colleagues: + Work collaboratively with colleagues to achieve common goals and develop teamwork and communication skills + Participate in team-building activities and social events to foster a positive and inclusive work environment **Compensation, Perks, and Benefits** We offer a competitive compensation package, including: * Competitive Salary: + A salary that reflects your skills and experience + Opportunities for salary growth and advancement as you develop in your role * Benefits Package: + A comprehensive benefits package, including health, dental, and vision insurance, as well as a 401(k) plan + Opportunities for benefits growth and advancement as you develop in your role * Perks and Recognition: + Opportunities for recognition and rewards, including bonuses and employee recognition programs + Celebrate milestones and achievements with your colleagues and management team **Conclusion** If you are a motivated and customer-focused individual who is passionate about delivering exceptional customer experiences, we want to hear from you! Apply now to join our team as a Customer Service Representative and take the first step towards a rewarding career with blithequark. **Apply Now** To apply for this exciting opportunity, please submit your resume and cover letter to [insert contact information]. We look forward to hearing from you! Apply for this job