**Experienced Customer Service Representative II – OTC Livewell and Health Plans at arenaflex**

**Job Summary:** Join arenaflex, a leading medical supply manufacturer and distributor, as we seek an experienced Customer Service Representative II to provide exceptional support to our customers and plan members. This is a 100% remote opportunity, with the flexibility to work from anywhere within driving distance to our Northfield, IL corporate office. With varied shift options available, you'll have the freedom to choose a schedule that suits your lifestyle. We're looking for a dedicated professional who is passionate about delivering outstanding customer service and is eager to grow their career in the healthcare industry. **Job Description:** At arenaflex, we're committed to building a more diverse and inclusive company that recognizes, values, and respects the differences we all bring to the workplace. As a Customer Service Representative II, you'll play a vital role in delivering exceptional customer experiences and driving business results. Here's what you can expect: **Key Responsibilities:** * Respond to routine and complex customer service inquiries and problems via telephone, ensuring timely and effective resolution. * Maintain accurate records of calls and customer interactions, noting key details to maintain consistency in service. * Place orders, track shipments, and ensure timely delivery of products to meet customer needs. * Follow up with customers as needed to clarify orders, resolve issues, and ensure satisfaction. * Enter data from customer service interactions, including account numbers, rush order needs, and other relevant information. * Review customer service needs and refer to other service departments as necessary to ensure seamless support. * Collaborate with internal teams to resolve customer complaints and concerns, ensuring a positive experience for all customers. **Essential Qualifications:** * High school diploma or equivalent required. * At least 1 year of experience working in customer service, or 1 year of experience as a Medline Customer Service Representative I. * Strong communication and interpersonal skills, with the ability to build rapport with customers and internal stakeholders. * Experience providing customer service to internal and external customers, including meeting quality standards for services. * Ability to accomplish tasks in an optimum order based on time, importance, or other criteria. * Bilingual Spanish speakers are preferred, but not required. **Preferred Qualifications:** * Experience working in the healthcare industry, particularly in medical supply manufacturing and distribution. * Knowledge of customer relationship management (CRM) software and other relevant systems. * Strong problem-solving and analytical skills, with the ability to think critically and resolve complex issues. * Experience working in a fast-paced, dynamic environment with multiple priorities and deadlines. **Benefits:** At arenaflex, we're committed to offering competitive benefits and a variety of choices to best meet the needs of you and your family. For employees scheduled to work at least 30 hours per week, this includes: * Health and well-being programs, including medical, dental, and vision coverage. * Financial fitness programs, including 401(k) matching and employee stock purchase plans. * Career development opportunities, including training, mentorship, and professional certifications. * Paid time off and holidays, including vacation, sick leave, and bereavement leave. * Employee Assistance Program (EAP) and Employee Resource Groups (ERG) to support your well-being and career growth. **Work Environment and Company Culture:** At arenaflex, we're passionate about creating a workplace that's inclusive, diverse, and supportive. We believe in empowering our employees to share their best ideas, create new opportunities for our customers and ourselves, and work together to solve today's toughest healthcare challenges. Our company culture is built on the values of: * Respect: We value and respect the differences we all bring to the workplace. * Integrity: We do what's right, even when it's hard. * Teamwork: We work together to achieve our goals and support each other's success. * Innovation: We're committed to finding new and better ways to serve our customers and drive business results. **Compensation and Perks:** We offer a competitive salary and benefits package, as well as a range of perks and incentives to recognize and reward your hard work and dedication. These may include: * Performance-based bonuses and incentives. * Professional development opportunities, including training, mentorship, and certifications. * Flexible work arrangements, including remote work options and flexible hours. * Recognition and rewards for outstanding performance and contributions to the company. **How to Apply:** If you're a motivated and customer-focused professional who is passionate about delivering exceptional service and driving business results, we encourage you to apply for this exciting opportunity. Please submit your resume and a cover letter outlining your qualifications and experience. We look forward to hearing from you! Apply Now! Apply for this job