**Experienced Customer Service Representative I - Remote Opportunity to Make a Lasting Impact**

At arenaflex, we're revolutionizing the healthcare industry by empowering individuals with disabilities and those aging to live independent and quality lives. Our innovative technology and financial services enable people to thrive in their homes and communities, making a profound difference in the lives of millions. As a visionary company, we're committed to creating exceptional outcomes for our clients and their families. We're a highly organized and dynamic team that offers a solid work-life balance, autonomy, generous paid time off, bonus potential, and career advancement opportunities. Our staff make a lasting impact on the lives of people every day. **Job Summary:** We're seeking an experienced Customer Service Representative I to join our remote team. As a primary customer-facing employee, you'll provide assistance and support to individuals self-directing Medicaid services in the home and their caregivers. You'll be knowledgeable about specific rules and qualifications of the programs we support, using your expertise to promptly and accurately address issues, provide support, and ensure customer satisfaction. This role requires excellent customer service skills, the ability to work independently, and a strong knowledge of company systems and sensitive information handling procedures. **Key Responsibilities:** * Provide exceptional customer service to individuals self-directing Medicaid services and their caregivers, addressing their inquiries and concerns in a timely and accurate manner. * Maintain a high level of knowledge about specific rules and qualifications of the programs we support, using this expertise to provide informed guidance and support. * Utilize person-centered techniques in all participant interactions, ensuring a positive and empowering experience for our customers. * Respond to customer inquiries, provide information on self-direction, and assist individuals in completing paperwork or understanding program requirements. * Represent arenaflex in all interactions with the public, providing quality service to internal staff and external clients while ensuring the privacy of our customers remains the utmost importance. * Initiate required actions for response to caller requests, including requests for additional support by other arenaflex staff or requests for documents, and communicate such requests to the proper department. * Recognize the need for additional services required by the caller and ensure the satisfaction of callers and professional handling of difficult or unusual situations. * Conduct follow-up phone calls for quality and satisfaction, ensuring our customers receive the highest level of service. * Participate in development, training, and other departmental meetings and adhere to corporate policies that concern the customer service department. * Access arenaflex software to retrieve information, update contact notes, and other information into digital case records. * Perform additional duties as assigned by the Customer Service Supervisor. * Adhere to all remote work policies and procedures. **Essential Functions:** * Communicate effectively with a range of individuals with varying educational levels, disabilities, and communication styles. * Respond to customer inquiries with timely and accurate information. * Use person-centered techniques in all participant interactions. * Receive inquiries about arenaflex services, how to enroll on the program, and program guidelines and requirements. * Provide information on self-direction to assure that each individual is able to make informed decisions about their care. * Assist individuals in completing paperwork or understanding Program requirements. * Represent arenaflex in all interactions with the public by providing quality service to internal staff and external clients. Ensures privacy of our customers remains the utmost importance. * Initiates required action for response to caller requests, including the need for additional support by other arenaflex staff or requests for documents, and communicate such requests to the proper department. * Recognizes the need for additional services required by the caller. * Ensures the satisfaction of callers and professional handling of difficult or unusual situations. * Conducts follow-up phone calls for quality and satisfaction. * Participates in development, training, and other departmental meetings and adheres to corporate policies that concern the customer service department. * Accesses arenaflex software in order to retrieve information to answer inquiries and to update contact notes and other information into digital case records. * Requires additional duties as assigned. * Reports directly to the Customer Service Supervisor. * Adhere to all remote work policies and procedures. **Education and/or Experience:** Any combination of education and/or experience that has provided the knowledge, skills, and abilities necessary for satisfactory job performance. Can include a combination of: * High school graduate or equivalent * One year of experience performing customer support activities, preferably in a call center * Working knowledge of contact with the public and telephone; modern office procedures and methods * Good verbal and written communication skills * Ability to electronically document records to a web-based chart * Intermediate skills with Microsoft Office, email, and internet * Good problem-solving and listening skills * Must exhibit the ability to work with the public under stressful circumstances in a fair, calm, and understanding manner and obtain positive results * Skill in the operation of a variety of office equipment, including computer and networks * CRM experience and/or Medicaid experience a plus * Bilingual skills a plus **Work Environment and Company Culture:** As a remote employee, you'll have the flexibility to work from the comfort of your own home. Our company culture is built on a foundation of collaboration, innovation, and customer-centricity. We're committed to creating a work environment that's inclusive, diverse, and supportive of our employees' growth and development. **Compensation, Perks, and Benefits:** We offer a competitive salary, generous paid time off, bonus potential, and career advancement opportunities. Our benefits package includes: * Comprehensive health insurance * 401(k) retirement plan * Flexible work arrangements * Professional development opportunities * Recognition and rewards for outstanding performance **How to Apply:** If you're a motivated and customer-focused individual who is passionate about making a difference in the lives of others, we encourage you to apply for this exciting opportunity. Please submit your application through our website, including your resume, cover letter, and any relevant certifications or licenses. **Equal Employment Opportunity:** arenaflex is an Equal Employment Opportunity (EEO) employer and does not discriminate in any employer/employee relations based on race, color, religion, sex, sexual orientation, gender identity and expression, national origin, age, marital status, disability, veteran status, genetic information, or any other basis. **Apply Now:** Apply Job! Apply for this job