**Experienced Customer Service Representative I - arenaflex Educational Institution**
Join arenaflex, a renowned educational institution, in a dynamic role that combines exceptional customer service skills with a passion for education. As an Experienced Customer Service Representative I, you will be the first point of contact for students, parents, and faculty members, providing support and guidance throughout their academic journey. This is an exciting opportunity to work from home within the Tri-County area, upon completion of onsite trainings, and be part of a supportive work environment that values career growth and development. **Why Consider This Job Opportunity at arenaflex?** At arenaflex, we offer a comprehensive benefits package, competitive salary, and opportunities for career advancement in a full-time position. Our supportive work environment is designed to foster a sense of community and collaboration among our team members. As a valued member of our team, you will enjoy the following benefits: * Full-time position with full benefits * Competitive salary * Opportunities for career advancement * Work from home within the Tri-County area * Supportive work environment * Comprehensive benefits package **What to Expect: Job Responsibilities** As an Experienced Customer Service Representative I, your primary responsibilities will include: * Assisting students with admissions, enrollment, registration, and financial aid processes * Providing information on academic procedures and processes * Scheduling patient appointments and coordinating referrals * Ensuring compliance with university policies and procedures * Utilizing telephony software to track and monitor interactions You will be the face of arenaflex, providing exceptional customer service and support to our students, parents, and faculty members. Your attention to detail, excellent communication skills, and ability to work in a fast-paced environment will make you an invaluable asset to our team. **What Is Required: Qualifications** To be successful in this role, you will need to possess the following qualifications: * High School Diploma or Equivalent * One year of customer service experience * Proficient in English * Knowledge of medical terminology and HIPAA regulations * Experience using CRM systems **How to Stand Out: Preferred Qualifications** While the following qualifications are not mandatory, they will certainly give you an edge in this role: * Associate or Bachelor's degree * Experience in higher education, student services, or healthcare * Bilingual proficiency in English and Spanish * Knowledge of Banner, Recruit, and/or Avaya systems * Familiarity with NextGen and/or Avaya systems **Skills and Competencies Required for Success** To excel in this role, you will need to possess the following skills and competencies: * Excellent communication and interpersonal skills * Ability to work in a fast-paced environment with multiple priorities * Strong problem-solving and analytical skills * Proficiency in Microsoft Office and Google Suite * Experience with CRM systems and telephony software * Knowledge of medical terminology and HIPAA regulations * Ability to maintain confidentiality and handle sensitive information **Career Growth Opportunities and Learning Benefits** At arenaflex, we believe in investing in our employees' growth and development. As an Experienced Customer Service Representative I, you will have access to: * Ongoing training and development opportunities * Mentorship programs to support your career growth * Opportunities for advancement to leadership roles * Professional certifications and training programs * A supportive work environment that encourages collaboration and innovation **Work Environment and Company Culture Highlights at arenaflex** arenaflex is a dynamic and supportive work environment that values diversity, equity, and inclusion. Our company culture is built on the following principles: * Respect and empathy for all employees and customers * Open communication and transparency * Collaboration and teamwork * Continuous learning and professional development * Work-life balance and flexibility **Compensation, Perks, and Benefits** arenaflex offers a competitive salary and comprehensive benefits package, including: * Medical, dental, and vision insurance * 401(k) retirement plan with company match * Paid time off and holidays * Flexible work arrangements and remote work options * Professional development opportunities and training programs * Access to on-site fitness center and wellness programs **Conclusion** If you are a customer service professional with a passion for education, we encourage you to apply for this exciting opportunity at arenaflex. As an Experienced Customer Service Representative I, you will have the chance to work from home within the Tri-County area, upon completion of onsite trainings, and be part of a supportive work environment that values career growth and development. Don't miss this opportunity to join our team and make a difference in the lives of our students, parents, and faculty members. **Apply Now** To apply for this exciting opportunity, please visit our website and submit your application. We look forward to reviewing your application and welcoming you to our team! Apply Job! Apply for this job