Experienced Customer Service Representative – Hybrid Work Model with Competitive Pay and Benefits

Introduction to KellyConnect KellyConnect is a leading provider of customer service solutions, dedicated to delivering exceptional experiences for its clients and customers. As a company that values growth, learning, and evolution, we are committed to fostering a positive and supportive work environment that encourages our employees to thrive. If you are a motivated and customer-focused individual looking for a new challenge, we invite you to explore this exciting opportunity to join our team as a Customer Service Representative. Job Overview In this role, you will be responsible for providing top-notch customer service to our clients, responding to product complaints, and resolving issues in a timely and professional manner. As a key member of our customer service team, you will play a vital role in maintaining a positive experience for our customers, while also ensuring the confidentiality and integrity of sensitive information. If you are passionate about delivering exceptional customer service and are looking for a dynamic and supportive work environment, we encourage you to apply for this exciting opportunity. Schedule and Compensation Details We offer a hybrid work solution that provides the best of both worlds, allowing you to balance your work and personal life. Our schedule includes: Office Rotation: Tuesday, Thursday, and every other Friday Work from Home Rotation: Monday, Wednesday, and every other Friday Competitive pay rate: $26 per hour In addition to our competitive pay rate, we also offer a range of benefits, including medical and dental benefits, paid training, and opportunities for career growth and development. Responsibilities As a Customer Service Representative, your typical day will involve: Processing product complaints through various communication channels, including phone, email, and chat Maintaining a positive experience for our customers, while investigating complaints in a timely and courteous manner Accurately updating databases with pertinent details and product information Escalating issues based on severity to appropriate levels, as needed Ensuring the confidentiality of caller and proprietary information by following procedures set forth for handling complaints You will be working in a fast-paced environment, where no two days are the same. If you are a flexible and adaptable individual who thrives in a dynamic environment, we encourage you to apply for this exciting opportunity. Qualifications To be successful in this role, you will need: A high school diploma or equivalent At least 6 months of customer service experience Strong problem-solving and organizational skills The ability to work in a fast-paced environment The ability to work a hybrid work schedule, comprising of weekly office and remote requirements If you have a passion for delivering exceptional customer service, are a team player, and are looking for a new challenge, we encourage you to apply for this exciting opportunity. What We Offer In addition to our competitive pay rate and benefits, we also offer: Opportunities for career growth and development Paid training to ensure you have the skills and knowledge to succeed A positive and supportive work environment Medical and dental benefits A dynamic and inclusive company culture We are committed to helping you discover what's next in your career and providing you with the tools and resources you need to succeed. Career Growth Opportunities At KellyConnect, we are committed to helping our employees grow and develop in their careers. We offer a range of training and development programs, including: Paid training to ensure you have the skills and knowledge to succeed Opportunities for career advancement and promotion A mentorship program to help you navigate your career Access to a range of online courses and training programs We are dedicated to helping you achieve your career goals and providing you with the support and resources you need to succeed. Work Environment and Company Culture At KellyConnect, we are proud of our dynamic and inclusive company culture. We believe in fostering a positive and supportive work environment, where our employees can thrive and grow. Our company culture is built on the following values: Respect and empathy for our customers and employees A commitment to delivering exceptional customer service A focus on teamwork and collaboration A dedication to continuous learning and improvement We are committed to creating a work environment that is inclusive, supportive, and fun, where our employees can grow and develop in their careers. Compensation, Perks, and Benefits In addition to our competitive pay rate, we also offer a range of benefits, including: Medical and dental benefits Paid training and development programs Opportunities for career growth and advancement A dynamic and inclusive company culture A range of perks and discounts, including employee discounts and rewards programs We are committed to providing our employees with a comprehensive range of benefits and perks, to help them thrive and grow in their careers. Conclusion If you are a motivated and customer-focused individual looking for a new challenge, we encourage you to apply for this exciting opportunity to join our team as a Customer Service Representative. With our competitive pay rate, comprehensive benefits, and opportunities for career growth and development, we believe that KellyConnect is the perfect place to take your career to the next level. Don't miss out on this exciting opportunity – apply today and discover what's next in your career! Apply for this job