**Experienced Customer Service Representative - Healthcare: Delivering Compassionate Support to Patients and Providers**

Are you passionate about providing exceptional customer service and making a positive impact on people's lives? Do you have a strong desire to work in a dynamic and supportive environment that values innovation and teamwork? Look no further than blithequark, a leading healthcare organization dedicated to delivering high-quality care and services to its members, providers, and brokers. As a Customer Service Representative at blithequark, you will play a vital role in answering member, provider, and broker inquiries, providing education and support, and resolving issues in a timely and professional manner. If you are a motivated and empathetic individual with excellent communication skills, we encourage you to apply for this exciting opportunity. **About blithequark** blithequark is a forward-thinking healthcare organization that is committed to improving the lives of its members, providers, and brokers. With a strong focus on innovation, quality, and customer satisfaction, we strive to deliver exceptional care and services that exceed expectations. Our team of dedicated professionals is passionate about making a positive impact on the healthcare industry, and we are seeking like-minded individuals to join our dynamic team. **Responsibilities** As a Customer Service Representative at blithequark, you will be responsible for: * Providing first-level problem resolution to member, provider, and broker inquiries via telephone, gathering and researching information, examining claim submissions, and resolving issues based on applicable policies and procedures. * Using knowledge of products and contractual provisions to provide customer service and education, interpret contractual language, and determine the need for managed care initiatives. * Delivering accurate information to customers in accordance with performance goals and objectives. * Maintaining customer records by updating account information using the business areas enrollment/inquiry tracking system and processes. * Participating in ongoing education related to new services, industry topics, and skills. **Key Responsibilities:** * Answering member, provider, and broker inquiries via telephone, email, or chat * Providing education and support on health, financial, and self-service programs * Resolving issues related to claims, eligibility, billing, and benefits * Maintaining accurate and up-to-date customer records * Participating in ongoing education and training programs * Collaborating with internal teams to resolve complex issues **Essential Qualifications** * High School Diploma or GED * Excellent communication and interpersonal skills * Ability to work in a fast-paced environment with multiple priorities * Strong problem-solving and analytical skills * Ability to maintain confidentiality and handle sensitive information * Proficiency in using computer software and systems **Preferred Qualifications** * Previous experience in customer service or a related field * Knowledge of healthcare products and services * Experience working in a call center environment * Certification in customer service or a related field * Bilingual or multilingual skills **Skills and Competencies** * Excellent communication and interpersonal skills * Strong problem-solving and analytical skills * Ability to work in a fast-paced environment with multiple priorities * Strong attention to detail and accuracy * Ability to maintain confidentiality and handle sensitive information * Proficiency in using computer software and systems * Ability to adapt to changing priorities and deadlines **Career Growth Opportunities and Learning Benefits** At blithequark, we are committed to providing our employees with opportunities for growth and development. As a Customer Service Representative, you will have access to: * Ongoing education and training programs to enhance your skills and knowledge * Opportunities for career advancement and professional growth * Collaborative and supportive work environment * Recognition and rewards for outstanding performance * Flexible scheduling and work-life balance **Work Environment and Company Culture** blithequark is a dynamic and supportive organization that values innovation, teamwork, and customer satisfaction. Our work environment is collaborative and inclusive, with a focus on delivering exceptional care and services to our members, providers, and brokers. We offer a range of benefits and perks, including: * Flexible scheduling and work-life balance * Competitive compensation and benefits package * Opportunities for career advancement and professional growth * Collaborative and supportive work environment * Recognition and rewards for outstanding performance **Compensation, Perks, and Benefits** We offer a competitive compensation package, including: * Hourly rate: $18-$21 per hour * Benefits package, including medical, dental, and vision insurance * 401(k) retirement plan with company match * Paid time off and holidays * Flexible scheduling and work-life balance **How to Apply** If you are a motivated and empathetic individual with excellent communication skills, we encourage you to apply for this exciting opportunity. Please submit your application, including your resume and cover letter, through our website. We look forward to hearing from you! Apply Now! Apply for this job