**Experienced Customer Service Representative – Global Brand Ambassador**

At arenaflex, we're passionate about delivering exceptional customer experiences that exceed our clients' expectations. As a global leader in customer care, technical support, and sales, we're committed to empowering our customer service representatives to become brand ambassadors, fostering long-lasting relationships with our clients' customers worldwide. **Job Summary:** We're seeking a highly motivated and customer-centric individual to join our team as a Customer Service Representative. As a CSR, you'll be the face of arenaflex, providing top-notch customer care services through various integrated platforms. You'll be responsible for resolving customer complaints, generating sales leads, and building sustainable relationships with our clients' customers. If you're passionate about delivering exceptional customer experiences and have a knack for problem-solving, we want to hear from you! **Responsibilities:** As a Customer Service Representative at arenaflex, you'll be responsible for: * Managing large amounts of incoming calls and responding to customer inquiries in a timely and efficient manner * Identifying and assessing customers' needs to achieve satisfaction and build sustainable relationships with customer accounts * Providing accurate, valid, and complete information by using the right methods and tools * Meeting personal and customer service team sales targets and call handling quotas * Handling customer complaints, providing appropriate solutions and alternatives within time limits, and following up to ensure resolution * Keeping records of customer interactions, processing customer accounts, and filing documents * Following communication procedures, guidelines, and policies * Taking the extra mile to engage customers and exceed their expectations **Key Skills and Qualifications:** To succeed as a Customer Service Representative at arenaflex, you'll need: * Excellent customer service abilities and a track record of over-achieving quota * Good phone etiquette and communication skills * Familiarity with CRM systems and practices * Customer orientation and ability to adapt/respond to different types of characters * Excellent communication and presentation skills * Ability to multi-task, prioritize, and manage time effectively * Proficient in English * Strong data entry skills * Computer skills * Experience with outbound calling * Analytical skills * Multilingual or bilingual proficiency is a plus * Sales and upselling experience preferred * Spanish language proficiency advantageous * At least 18 years old * High school diploma or GED * Authorized to work in the United States * US resident (any state except CA, CO, CT, MA, MD, NY, OR, WA, or WI) **What We Offer:** At arenaflex, we're committed to providing our employees with a comprehensive benefits package, including: * Paid Training: We'll provide you with the skills and knowledge you need to succeed in your role * Paid Time Off: Enjoy a healthy work-life balance with our generous PTO policy * Flexible Schedule: Work from the comfort of your own home or office, with flexible hours to suit your needs * Free Telehealth Plan: Stay healthy and connected with our comprehensive telehealth plan * Wellness Resources: Access to a range of wellness resources, including fitness classes, meditation sessions, and more * Training & Development: Continuously develop your skills and knowledge with our comprehensive training program * Advancement Opportunities: Take your career to the next level with our opportunities for advancement and growth **Why Join arenaflex?** At arenaflex, we're passionate about delivering exceptional customer experiences that exceed our clients' expectations. We're committed to empowering our employees to become brand ambassadors, fostering long-lasting relationships with our clients' customers worldwide. If you're passionate about delivering exceptional customer experiences and have a knack for problem-solving, we want to hear from you! **How to Apply:** If you're ready to take your career to the next level and join a dynamic team of customer service professionals, apply now! Visit our website to learn more about our company culture and values, and to submit your application. Apply Job! **Equal Employment Opportunity:** arenaflex is an equal employment opportunity employer. We're committed to creating a diverse and inclusive work environment that reflects the communities we serve. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability, or any other protected characteristic. **Confidentiality:** All your information will be kept confidential according to EEO guidelines. We're committed to protecting your personal and professional information, and we'll only use it for the purposes of recruitment and hiring. **Videos to Watch:** To learn more about our company culture and values, watch our videos on YouTube: Apply for this job