Experienced Customer Service Representative – Full-Time Work from Home Opportunity with arenaflex to Inspire Fundraising and Make a Difference

Welcome to arenaflex arenaflex is a leading Canadian agency dedicated to inspiring fundraising and providing a warm, friendly voice to the largest and most respected charities in Canada. Our team is passionate, engaged, and extremely effective in raising funds for important causes around the globe. We are now seeking a highly skilled and motivated Customer Service Representative to join our team of professional fundraisers and help us make a difference in the world. About the Role As a Customer Service Representative at arenaflex, you will have the opportunity to work from the comfort of your own home and be part of a dynamic team that is dedicated to inspiring fundraising and making a positive impact. This is a full-time, zero-commission, outbound position that offers a competitive hourly rate of $20.00-$24.00, plus benefits. You will be responsible for calling existing supporters to raise funds for important causes, finding new child sponsors, welcoming new donors, renewing event participants, and inviting donors to give monthly. Key Responsibilities Make outbound calls to existing supporters to raise funds for important causes Find new child sponsors, welcome new donors, renew event participants, and invite donors to give monthly Thank, connect, engage, and inspire donors through creative and personalized interactions Work collaboratively with the team to achieve fundraising goals and objectives Participate in training opportunities, lunch-and-learns, and workshops to continuously improve skills and knowledge What We Offer At arenaflex, we are committed to providing our employees with a supportive and inclusive work environment that fosters growth, development, and success. As a Customer Service Representative, you can expect: Permanent, full-time employment with consistent hours and growth opportunities Competitive hourly rate of $20.00-$24.00, plus bonuses Engagement with world-class charitable organizations and the opportunity to make a positive impact 100% paid training and health benefits (after 3 months) Training opportunities, lunch-and-learns, workshops, and team culture activities Requirements and Qualifications To be successful in this role, you should have: A minimum of 2 years' customer service and call centre experience Excellent communication and interpersonal skills, with the ability to build strong relationships with donors Availability to work 1:00pm to 10:00pm Mon-Thu and 10:00am to 7:00pm Fri (EST), with occasional Saturday shifts (10:00am to 5:00pm) Technical savviness and self-reliance, with the ability to work independently in a home office setting A newer-version Windows PC or laptop computer (Apple or Mac are not supported), a professional work-from-home office space, high-speed cabled internet connection (min of 25 mbps down/5 mbps up), a USB headset, and webcam Career Growth and Development At arenaflex, we are committed to helping our employees grow and develop in their careers. As a Customer Service Representative, you will have access to training opportunities, lunch-and-learns, workshops, and team culture activities that will help you build your skills and knowledge. You will also have the opportunity to work with a talented and dedicated team of professionals who are passionate about inspiring fundraising and making a positive impact. Work Environment and Company Culture arenaflex is a dynamic and inclusive workplace that values diversity, equity, and inclusion. We are committed to creating a work environment that is supportive, collaborative, and fun. Our team is passionate about inspiring fundraising and making a positive impact, and we are looking for individuals who share our values and are committed to making a difference. Compensation, Perks, and Benefits As a Customer Service Representative at arenaflex, you can expect a competitive hourly rate of $20.00-$24.00, plus bonuses. You will also have access to a range of perks and benefits, including 100% paid training and health benefits (after 3 months), training opportunities, lunch-and-learns, workshops, and team culture activities. How to Apply If you are a motivated and skilled Customer Service Representative who is looking for a new challenge and the opportunity to make a difference, please submit your application to arenaflex today. We thank all applicants for their interest; however, only those selected for an interview will be contacted. Equality and Diversity arenaflex is committed to employment equity and diversity. We do not discriminate against any employee or applicant for employment because of national origin, race, religion, ethnicity, age, disability, sex, sexual orientation, gender identity, veteran status, or any other federal, provincial, or local protected class. We welcome and encourage applications from persons with disabilities. Accommodations are available upon request for candidates who participate in all aspects of the selection process. Conclusion Join arenaflex today and become part of a dynamic team that is dedicated to inspiring fundraising and making a positive impact. As a Customer Service Representative, you will have the opportunity to work from home, build strong relationships with donors, and contribute to a range of important causes. Apply now and take the first step towards a rewarding and challenging career with arenaflex. Apply for this job