Experienced Customer Service Representative for Union Label Supplemental Benefits – Remote Work Opportunity with arenaflex

Introduction to arenaflex Imagine being part of a pioneering organization that has been dedicated to providing supplemental and permanent benefits to hard-working families for over 60 years. arenaflex, the world's only 100% union label supplemental benefits company, boasts an impressive international client base of over 40,000 unions and associations. Our mission is built on a foundation of commitment, excellence, and a passion for making a difference in the lives of our members. As we continue to grow and expand our reach, we are seeking a highly skilled and motivated Customer Service Representative to join our dynamic team. Job Overview In this exciting role, you will have the opportunity to work from the comfort of your own home, engaging with our valued members through inbound and outbound calling, setting appointments, and delivering presentations on our comprehensive range of benefits. Your exceptional communication skills, positive attitude, and energy will be essential in building strong relationships with our members and driving business growth. As a key member of our team, you will be responsible for maintaining high-quality customer service, completing necessary paperwork, and participating in leadership development initiatives. Key Responsibilities: Respond to inbound calls and make outbound calls to members, addressing their queries and providing information on our benefits Set appointments and deliver presentations to members, highlighting the value of our supplemental and permanent benefits Utilize basic computer knowledge to manage customer interactions, update records, and complete necessary paperwork Participate in quality control initiatives to ensure high standards of customer service are maintained Engage in leadership development opportunities to enhance skills and knowledge Collaborate with colleagues and management to achieve team goals and objectives Qualifications and Skills To succeed in this role, you will need to possess excellent verbal communication skills, with the ability to interact effectively with people and groups at all levels. A positive and upbeat attitude, combined with great energy, is essential for building strong relationships with our members. Previous experience in customer service and/or customer sales is preferred, although not essential. You should be a team player, able to work collaboratively with colleagues and management to achieve shared goals. Essential Qualifications: Good verbal communication skills Excellent customer relation and communication skills Upbeat and positive attitude with great energy Ability to interact effectively with people and groups Maintain good customer relations Legally authorized to work in the US/Canada Preferred Qualifications: Customer Service and/or Customer Sales experience Experience working with unions or associations Basic computer knowledge and proficiency in Microsoft Office Ability to work in a fast-paced environment and adapt to changing priorities Career Growth and Development At arenaflex, we are committed to the growth and development of our employees. As a Customer Service Representative, you will have access to leadership development initiatives, training programs, and opportunities to enhance your skills and knowledge. Our goal is to help you succeed and advance in your career, while making a meaningful contribution to our organization. Work Environment and Company Culture arenaflex is proud of its unique company culture, built on a foundation of respect, empathy, and teamwork. As a remote worker, you will be part of a dynamic and supportive team, with regular virtual meetings and communication to ensure you stay connected and engaged. Our flexible work schedule and option to work from home provide the perfect balance between work and personal life, allowing you to thrive in your role. Compensation and Benefits We offer a comprehensive range of benefits, including full benefits, weekly pay, and performance-based monthly bonuses. Our employees also have the opportunity to earn a free trip for themselves and a guest to exciting locations such as the Bahamas, Cancun, and Las Vegas for our yearly company convention. At arenaflex, we believe in recognizing and rewarding the hard work and dedication of our employees. How to Apply If you are a motivated and customer-focused individual, with a passion for making a difference, we encourage you to apply for this exciting opportunity. Please note that interviews will be held via Zoom due to Covid-19. To register your interest and apply for the role, please visit our website and follow the application process. Conclusion Join arenaflex as a Customer Service Representative and become part of a pioneering organization that is dedicated to providing exceptional benefits and services to hard-working families. With a unique company culture, flexible work arrangements, and opportunities for growth and development, this role offers the perfect blend of challenge and reward. Apply now and take the first step towards a fulfilling and successful career with arenaflex. Apply for this job