Experienced Customer Service Representative for Remote Work – Delivering Exceptional Support and Building Strong Relationships with arenaflex Customers

Introduction to arenaflex arenaflex is a leading global healthcare company dedicated to advancing the development and delivery of pharmaceuticals and healthcare products. With a strong foundation in pharmaceutical distribution and solutions for manufacturers, pharmacies, and providers, we create unparalleled access, efficiency, and reliability for human and animal health. Our team of over 41,000 global members is united in our responsibility to create healthier futures. As a company, we foster a positive impact on the health of people and communities around the world, and we are committed to providing equal employment opportunities without regard to race, color, religion, sex, sexual orientation, gender identity, genetic information, national origin, age, disability, veteran status, or membership in any other class protected by federal, state, or local law. Job Overview We are seeking an experienced Customer Service Representative to join our team at arenaflex. As a Customer Service Representative, you will be responsible for ensuring customer satisfaction by providing courteous, professional, and efficient service to our customers. This is a remote position, and you will be working from home, so you must be self-motivated and able to work independently. The shift for this position is Monday to Friday, 9:00 am to 5:30 pm CST/10:00 am to 6:30 pm EST, and the start date is Monday, April 11th. Please note that as of August 24, 2021, arenaflex requires all U.S. team members to be fully vaccinated and show proof of completed vaccine status at the time of hire. If you cannot receive the COVID-19 vaccine due to a disability/medical reason or sincerely held religious belief, you will be required to follow arenaflex's policy and process to apply for an exemption/accommodation. Key Responsibilities Initiate monthly service calls to a specific number of low-volume accounts in the local geographic area to provide excellent service and communication. Update existing customers on new programs, promotional activities, products, and services, as well as inquire about and assist with any current issues or unresolved problems. Assist with customer problems such as missed shipments, price adjustments, and backorders, continually striving for prompt resolution. Work with field sales associates to coordinate special orders, accept quotations, and make manufacturer calls. Collaborate with warehouse associates, customers, and field sales associates to ensure the order process runs smoothly. Process all phone, fax, mail, email, and verbal orders from customers. Provide customers with accurate answers to questions and complaints regarding products and services, escalating issues to the Customer Service Supervisor when necessary. Perform data entry for purposes such as processing orders, accessing previous orders and special orders, and providing customers with current prices. Assist customers with backorders by offering substitutions and alternatives, contacting manufacturers for delivery information, and maintaining current open order reports. Communicate with all departments within the Distribution Center, as well as field sales associates, serving as a liaison between customers and field sales associates. Make suggestions and recommendations to the Supervisor to continually improve customer service operations. Comply with all appropriate policies, procedures, safety rules, and regulations. Requirements and Qualifications To be successful in this role, you should have a broad training in fields such as business administration, accountancy, sales, marketing, computer sciences, or similar vocations, generally obtained through completion of a four-year Bachelor's Degree program, technical vocational training, or equivalent combination of experience and education. Normally, less than one year of directly related experience is required. The following skills, knowledge, and abilities are essential for this position: Strong customer service skills Strong interpersonal skills Good decision-making skills Good analytical skills Ability to communicate effectively both orally and in writing Ability to resolve customer issues quickly and creatively to improve customer satisfaction Familiarity with arenaflex products, services, and pharmaceutical distribution operations Strong organizational skills and attention to detail Basic knowledge of Microsoft Word, Excel, and inventory management systems What We Offer arenaflex offers competitive total rewards compensation, including benefit programs that are comprehensive, diverse, and designed to meet the various needs across our associate population. Many benefits are company-paid, while others are available through associate contributions. Specific benefit offerings may vary by location, position, and/or business unit. Work Environment and Culture At arenaflex, we are committed to creating a positive and inclusive work environment that values diversity, equity, and inclusion. We believe that our employees are our greatest asset, and we strive to provide a workplace that is engaging, challenging, and rewarding. As a remote worker, you will be part of a dynamic team that is passionate about delivering exceptional customer service and building strong relationships with our customers. Career Growth and Development arenaflex is committed to the growth and development of our employees. We offer training and development programs, mentorship opportunities, and career advancement possibilities to help you achieve your career goals. As a Customer Service Representative, you will have the opportunity to develop your skills and knowledge in customer service, sales, and pharmaceutical distribution, and to advance your career within the company. How to Apply If you are a motivated and customer-focused individual who is passionate about delivering exceptional service, we encourage you to apply for this exciting opportunity. Please submit your application, including your resume and a cover letter, to be considered for this role. We thank all applicants for their interest; however, only those selected for an interview will be contacted. Conclusion Join arenaflex as a Customer Service Representative and become part of a dynamic team that is dedicated to delivering exceptional customer service and building strong relationships with our customers. With a competitive compensation package, comprehensive benefits, and opportunities for career growth and development, this is an exciting opportunity to advance your career and make a positive impact on the health of people and communities around the world. Apply today and take the first step towards a rewarding and challenging career with arenaflex! Apply for this job