Experienced Customer Service Representative for Commercial and Public Sector Support – Full-Time and Part-Time Opportunities Available with Comprehensive Training and Career Growth Prospects

Introduction to blithequark At blithequark, we are passionate about delivering exceptional customer experiences and driving optimal performance for our clients. As a leading provider of business process outsourcing, staff augmentation, contact center customer services, and IT services, we are committed to creating industry-leading solutions that meet the evolving needs of our customers. With a strong focus on digitalization and modernization, we empower our clients to do more for less, ensuring they stay ahead in today's fast-paced business landscape. Job Overview We are seeking highly motivated and customer-focused individuals to join our team as Customer Service Representatives. In this role, you will have the opportunity to work with some of the most recognizable brands in the world, providing top-notch support to our commercial and public sector clients. As a Customer Service Representative, you will be responsible for handling inbound customer inquiries, troubleshooting basic technical issues, and assisting callers with product and process-related inquiries. If you are passionate about delivering exceptional customer experiences and are looking for a career with growth prospects, we encourage you to apply for this exciting opportunity. Key Responsibilities Handle inbound customer calls and make outbound sales inquiries using state-of-the-art contact center technology and customer experience methodology Listen to and resolve customer issues in a professional and courteous manner Utilize systems and technology to complete account management tasks and provide timely solutions to customers Recognize sales opportunities and apply sales skills to upgrade customers and promote products and services Explain and position products and processes when interacting with customers, ensuring a thorough understanding of our offerings Appropriately escalate customer dissatisfaction and ensure first call resolution through effective problem-solving and call handling Collaborate with team members to achieve sales and customer satisfaction targets, fostering a culture of teamwork and open communication Candidate Qualifications To be successful in this role, you should possess excellent communication and interpersonal skills, with the ability to build strong relationships with customers and team members. You should be highly motivated, energetic, and dedicated to delivering exceptional customer experiences. A positive and confident attitude, combined with a strong work ethic, is essential for success in this position. Required Qualifications Must be 18 years of age or older High school diploma or equivalent Experience with data entry utilizing a computer Ability to read and speak English fluently Have a wired, high-speed internet connection (Download speed of 20Mbps+) Excellent organizational, written, and oral communication skills Ability to type swiftly and accurately (20+ words a minute) Basic knowledge of Microsoft Office Suite (Excel, PowerPoint, Word, Outlook) Familiarity with computer and Windows PC applications and the ability to learn new and complex computer system applications Highly reliable with the ability to maintain regular attendance and punctuality Preferred Qualifications One (1) year of experience in customer service, technical support, inside sales, back-office, chat, or administrative support in a contact center environment State or Federal work experience What We Offer At blithequark, we are committed to providing our employees with a comprehensive compensation and benefits package that recognizes their hard work and contributions. Our benefits include: Paid Time Off: Earn PTO and paid holidays to take the time you need Incentives & Rewards: Participate in daily, weekly, and monthly contests that include cash bonuses and prizes Health Benefits: Full-time employees are eligible for comprehensive medical, dental, and vision coverage after 90 days of employment Retirement Savings: Secure your future with retirement savings programs, where available Disability Insurance: Short- and long-term disability coverage is available to help protect you during unexpected challenges Life Insurance: Access life insurance options to safeguard your loved ones Career Growth: With a focus on internal promotions, employees enjoy significant advancement opportunities Paid Training: Learn new skills while earning a paycheck Fun, Engaging Work Environment: Enjoy a team-oriented culture that fosters collaboration and engagement Casual Dress Code: Be comfortable while you work Career Growth and Development At blithequark, we are committed to the growth and development of our employees. We offer a range of training programs and career advancement opportunities, including: Industry-leading training programs to enhance your skills and knowledge Opportunities for advancement to supervisory and management roles Cross-functional training to broaden your understanding of our business operations Mentorship programs to support your career development and goals Work Environment and Company Culture At blithequark, we pride ourselves on our positive and inclusive work environment. Our company culture is built on the values of teamwork, respect, and open communication. We believe in fostering a culture of diversity and equality, where every employee feels valued and supported. Our team members enjoy a range of perks and benefits, including a casual dress code, flexible working hours, and a fun and engaging work environment. How to Apply If you are a motivated and customer-focused individual looking for a career with growth prospects, we encourage you to apply for this exciting opportunity. Please submit your application, including your resume and a cover letter, to be considered for this role. We look forward to hearing from you and exploring how you can contribute to the success of blithequark. Conclusion At blithequark, we are committed to delivering exceptional customer experiences and driving optimal performance for our clients. As a Customer Service Representative, you will play a critical role in achieving our goals and contributing to the success of our organization. If you are passionate about customer service and are looking for a career with growth prospects, we encourage you to apply for this exciting opportunity. Join our team and become part of a dynamic and inclusive work environment that values diversity, equality, and open communication. Apply for this job