**Experienced Customer Service Representative – Flexible Remote Work Opportunity with blithequark**

Are you passionate about delivering exceptional customer experiences and making a positive impact on people's lives? Do you thrive in a fast-paced, dynamic environment where no two calls are ever the same? If so, we invite you to join blithequark as a Customer Service Representative, working from the comfort of your own home with a flexible schedule that suits your needs. At blithequark, we're dedicated to providing innovative solutions that empower individuals to live their best lives. Our client, a leading provider of payroll services for self-directed Medicaid programs, is seeking a talented and compassionate Customer Service Representative to join their team. As a key member of our remote team, you'll play a vital role in ensuring that patients and caregivers receive the support they need to navigate the complexities of their programs. **About the Role** As a Customer Service Representative with blithequark, you'll be responsible for answering incoming calls from patients and caregivers with empathy, professionalism, and a friendly demeanor. You'll actively assist with enrollment, program applications, and setup in applicable systems, while also providing guidance and directions to resolve any issues that may arise. Your exceptional communication skills, active listening abilities, and problem-solving expertise will enable you to de-escalate emotionally charged situations and provide a positive experience for our clients. **Key Responsibilities** * Answer incoming calls from patients and caregivers with compassion and professionalism * Assist with enrollment, program applications, and setup in applicable systems * Retrieve information to assist caregivers with payroll-related inquiries * Utilize de-escalation techniques to support upset or frustrated callers * Offer guidance and directions to resolve any issues that may arise * Document information and outcomes as necessary **About You** To succeed in this role, you'll need: * At least one year of customer service experience * Strong computer skills and the ability to offer troubleshooting advice when necessary * Empathy, patience, and a friendly demeanor at all times * The ability to handle calls of a sensitive nature and de-escalate emotionally charged situations * Great active listening skills * Excellent written and verbal communication skills * Strong attention to detail * The ability to multitask and adapt to change in a fast-paced environment * A quality-focused mindset and a desire to achieve first call resolution whenever possible * The ability to accurately and confidently work with numbers and discuss money **Your Home Office Environment** To ensure your success as a Customer Service Representative, you'll need a dedicated home office environment that meets the following requirements: * A computer with: + Operating System: Windows 10 or 11 + Memory: 8GB of RAM + CPUs (Speed * Processors): 6 + Hard Drive: At least 500MB of free space + Sound: sound card (standard on most computers) + Up-to-date antivirus software * Access to high-speed, hardwired internet (no Wi-Fi or Satellite, please) * Dual monitors * A USB noise-cancelling headset * A webcam for your certification experience **Flexible Hours of Operation** As a Customer Service Representative with blithequark, you'll enjoy flexible scheduling, where you use a self-scheduling platform to select when you work and when you don't, within the client's hours of operation. Our hours of operation are Monday through Saturday, 8:00 AM to 08:00 PM ET. You'll be required to service at least 20 hours per week, with a preference for contractors who can service some hours on Mondays and Fridays. **Pay and Perks** This flexible opportunity pays independent contractors $13 per hour. Prior to supporting our client, you'll need to successfully complete a Certification class, which will take place from December 30th through January 8th. You'll receive $250 after you successfully complete certification and begin servicing. As a remote, independent contractor, you'll enjoy significant savings in expenses related to transportation, clothing, childcare or eldercare, and food. You may also qualify for home office tax deductions, but you should consult with an accountant to determine eligibility. In addition, you'll receive: * One-on-one mentorship * Free certification and ongoing development opportunities * The freedom and flexibility to choose your own schedule, within the client's hours of operation * The chance to achieve better work-life balance You'll also be able to take advantage of blithequark Perks, a program that recognizes the service provided by independent contractors to blithequark's clients and their customers via the blithequark Marketplace platform. With the blithequark Perks program, you'll have the opportunity to earn Perks points, unlocking access to exclusive discounts and savings on a variety of common expenses. **Why Join blithequark?** At blithequark, we're committed to creating a positive impact on people's lives. As a Customer Service Representative, you'll be part of a dynamic team that's dedicated to delivering exceptional customer experiences. You'll have the opportunity to work with a leading provider of payroll services, while enjoying the flexibility and autonomy of remote work. If you're passionate about customer service, enjoy working in a fast-paced environment, and are looking for a flexible opportunity that allows you to make a positive impact, we invite you to join blithequark as a Customer Service Representative. Apply now and take the first step towards a rewarding career with blithequark! Apply Job! Apply for this job