**Experienced Customer Service Representative – Flexible Remote Work Opportunity with Blithequark**

Are you passionate about delivering exceptional customer experiences and making a positive impact on people's lives? Do you thrive in a flexible and dynamic work environment? If so, we invite you to join Blithequark as an Experienced Customer Service Representative. In this role, you'll have the opportunity to work from home, set your own schedule, and make a real difference in the lives of patients and caregivers. **About Blithequark** Blithequark is a leading provider of innovative solutions for self-directed Medicaid programs. Our mission is to empower patients and caregivers to receive the care they need, while also ensuring that caregivers receive fair compensation for their services. We're committed to delivering exceptional customer experiences and making a positive impact on the lives of those we serve. **The Opportunity** As an Experienced Customer Service Representative with Blithequark, you'll be responsible for answering calls from patients and caregivers, providing support and guidance, and resolving issues in a timely and professional manner. You'll work from the comfort of your own home, using your own computer and equipment, and set your own schedule within the client's hours of operation. **Key Responsibilities** * Answer incoming calls from patients and caregivers with compassion and professionalism, responding to their questions and providing important information * Actively assist with enrollment, program applications, and set up in applicable systems * Retrieve information to assist caregivers with any payroll-related inquiries * Utilize de-escalation techniques when supporting upset or frustrated callers * Offer guidance and directions to both caregivers and patients to effectively resolve any issues they're facing * Document information and outcomes as necessary **About You** To succeed in this role, you'll need: * At least one year of customer service experience * Strong computer skills and the ability to offer troubleshooting advice when appropriate * The ability to offer empathy, patience, and a friendly demeanor at all times * The ability to handle calls of a sensitive nature and de-escalate emotionally charged patients and caregivers * Great active listening skills * Excellent written and verbal communication skills * Strong attention to detail * The ability to multitask and adapt to change in a fast-paced environment * A quality-focused mindset and a desire to achieve first call resolution whenever possible * The ability to accurately and confidently work with numbers and discuss money **Your Home Office Environment** To work as a Customer Service Representative with Blithequark, you'll need: * A computer meeting these criteria: + Operating System: Windows 10 or 11 + Memory: 8GB of RAM + CPUs (Speed * Processors): 6 + Hard Drive: At least 500MB of free space + Sound: sound card (standard on most computers) + Up-to-date antivirus software + Access to high-speed, hardwired internet (no Wi-Fi or Satellite, please) + Dual monitors + A USB noise-cancelling headset + A webcam for your certification experience **Flexible Hours of Operation** As a Customer Service Representative with Blithequark, you'll enjoy flexible scheduling, where you use a self-scheduling platform to select when you work and when you don't, within the client's hours of operation. Hours of operation are Monday through Saturday, 8:00 AM to 08:00 PM ET. **Pay and Perks** This flexible opportunity pays independent contractors $13 per hour. Prior to supporting Blithequark, you'll need to successfully complete a Certification class. The Certification class will take place from December 30th through January 8th, Monday through Friday from 9:00 AM to 5:00 PM EST. Class will not be held on New Year's Day. While you'll not be able to invoice for the $13 per hour during Certification, you'll receive $250 after you successfully complete certification and begin servicing. **Your Remote, Independent Contractor Status** As an independent contractor with Blithequark, you'll enjoy significant savings in expenses related to transportation, clothing, childcare or eldercare, and food. You may also qualify for home office tax deductions, but you should consult with an accountant to determine eligibility. **Additional Benefits** * One-on-one mentorship * Free certification and ongoing development opportunities * The freedom and flexibility to choose your own schedule, within the client's hours of operation * The chance to achieve better work-life balance * Access to NexRep Perks, a program that recognizes the service provided by independent contractors to Blithequark's clients and their customers via the NexRep Marketplace platform **How to Apply** If you're passionate about delivering exceptional customer experiences and making a positive impact on people's lives, we invite you to apply for this exciting opportunity. Please visit our website to learn more and submit your application. Apply Now! **About NexRep** NexRep contracts with people in 31 states. The only states we do not currently contract in are: AR, AZ, CA, CO, CT, DC, HI, IL, MA, MD, ME, MN, MO, NJ, NY, OR, RI, VT, WA, and WI. We do not currently contract with anyone outside of the US. **Equal Opportunity Employer** Blithequark is an equal opportunity employer and welcomes applications from diverse candidates. We are committed to creating an inclusive and supportive work environment that values diversity, equity, and inclusion. **Disclaimer** Please note that NexRep is connecting independent contractors to exclusive discounts and savings opportunities and is not providing employee benefits nor establishing an employee benefit program. Each independent contractor makes their own decision whether to engage with a Perks Partner. NexRep receives no compensation in any form from the Perks Program. Apply for this job