**Experienced Customer Service Representative – Federal Student Aid Loan Servicing**

At arenaflex, we're committed to providing exceptional customer service to our clients, and we're seeking a highly skilled and dedicated individual to join our team as a Customer Service Representative. As a key member of our team, you'll be responsible for responding to incoming calls, chats, and emails regarding Federal Student Aid (FSA) Loan Servicing, providing accurate and timely information to our clients, and resolving their issues in a professional and courteous manner. **About arenaflex** arenaflex is a leading provider of customer service solutions to the Department of Education, and we're proud to be a part of a team that's making a difference in the lives of students and families across the country. Our company culture is built on a foundation of respect, empathy, and a commitment to excellence, and we're looking for individuals who share our values and are passionate about delivering exceptional customer service. **Job Summary** As a Customer Service Representative at arenaflex, you'll be responsible for providing top-notch customer service to our clients, responding to their inquiries and resolving their issues in a timely and professional manner. You'll work closely with our team to ensure that our clients receive the highest level of service, and you'll be an integral part of our efforts to deliver exceptional results. **Key Responsibilities** * Respond to incoming calls, chats, and emails regarding Federal Student Aid (FSA) Loan Servicing * Provide accurate and timely information to our clients, resolving their issues in a professional and courteous manner * Use computerized systems, knowledgebase, and standard technology to respond to inquiries and perform job duties * Process requests received via general correspondence and notate accounts regarding actions taken in response to those requests * Use computerized system for tracking, information gathering, and/or troubleshooting * Support Contact Center expectations as well as departmental and corporate policies and procedures * Maintain regular use of the feedback tool to give and receive constructive feedback on call quality and department tasks * Assist with Credit Bureau Requests utilizing established processes and procedures * Refer escalated calls or inquiries to appropriate levels as needed **Training and Development** * Paid, comprehensive training to prepare you for this role, ensuring you have the highest levels of knowledge and professionalism * Ongoing training and development opportunities to help you grow and succeed in your career * Supportive environment with peers who share your passion for improving people's lives **Requirements** * High School diploma or equivalent with 6 months of customer service experience * Must be able to speak, read, and write in English fluently * Basic math and PC skills, including MS Office applications * Must have demonstrated excellent interpersonal skills and the ability to organize simultaneous tasks * Applicant will be required by contract to undergo program update training as student financial assistance programs change, as well as required employee training * Regular and predictable attendance is required * Available to support all FSA programs via reassignment between programs (moving from one program to another), as needed **Additional Requirements** * Must reside in the U.S. and be a U.S. citizen * Must be able to pass a criminal background check * May be required to work scheduled holidays, overtime, and weekends * Must be able to effectively read a prepared/written script out loud * Cannot be in default on any federal student loans * Employment and continued employment are contingent upon obtaining and maintaining a favorable clearance. Final suitability determination is the sole discretion of the Department of Education. * Obtaining and Maintaining a PIV-I card is a requirement of this position. PIV-I cards must be picked up in person. New and existing employees may need to travel via car, train, or plane to a designated location to pick up their new or replacement PIV-I card. Any travel expenses will be paid for by arenaflex. **Home Office Requirements** * Internet speed of 25 mbps or higher required (you can test this by going to [insert link]) * Hardwired internet (ethernet) connection router, cannot connect via Wi-Fi * Must have a personal desktop or laptop computer to use for the first few weeks of training with a private work area and adequate power source * All equipment will need to be picked up in our Jacksonville, FL office **Benefits** * Competitive pay rate based on the county in which you live * Additional bonuses available * Paid training * The opportunity to work from the comfort of your home * Supportive environment with peers who share your passion for improving people's lives * A career path that unfolds based on how you want to grow within the company **Pay Transparency** For positions on this contract, arenaflex will pay the prevailing wage rate for the location in which the employee is working, as determined by the Department of Labor. That wage rate will vary depending on locality. An applicant's salary history will not be used in determining compensation. Hourly Base Pay Minimum for this Position: $17.20 Hourly Base Pay Maximum for this Position: $17.20 **Equal Employment Opportunity** arenaflex is an Affirmative Action/Equal Opportunity Employer. We provide equal employment opportunities to all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status or disabled status. **Active Military Service Members and Veterans** Active military service members, their spouses, and veteran candidates often embody the core competencies arenaflex deems essential, and bring a resiliency and dependability that greatly enhances our workforce. We recognize your unique skills and experiences, and want to provide you with a career path that allows you to continue making a difference for our country. We're proud of our connections to organizations dedicated to serving veterans and their families. If you are transitioning from military to civilian life, have prior service, are a retired veteran or a member of the National Guard or Reserves, or a spouse of an active military service member, we have challenging and rewarding career opportunities available for you. **How to Apply** If you're a motivated and customer-focused individual who is passionate about delivering exceptional service, we encourage you to apply for this exciting opportunity. Please submit your application through our website, and we'll be in touch to discuss your qualifications further. Apply for this job