**Experienced Customer Service Representative – Federal Student Aid Loan Servicing**

Are you passionate about delivering exceptional customer service and making a positive impact on people's lives? Do you thrive in a fast-paced, dynamic environment where no two calls are ever the same? If so, we invite you to join blithequark, a leading provider of innovative solutions for the Department of Education, as a Customer Service Representative for Federal Student Aid Loan Servicing. **About blithequark** At blithequark, we're dedicated to empowering individuals and families to achieve their educational and career goals. Our team of passionate professionals is committed to delivering exceptional service, driving innovation, and making a meaningful difference in the lives of our customers. As a Customer Service Representative, you'll be part of a dynamic team that's shaping the future of education and student financial assistance. **Job Summary** We're seeking experienced Customer Service Representatives to join our team in Jacksonville, FL. As a Customer Service Representative, you'll be responsible for responding to incoming calls, chats, and emails from customers seeking assistance with Federal Student Aid Loan Servicing. You'll work closely with our team to resolve customer inquiries, provide accurate information, and ensure a positive experience for our customers. **Responsibilities** * Respond to incoming calls, chats, and emails from customers seeking assistance with Federal Student Aid Loan Servicing * Provide accurate and timely information to customers regarding their loan accounts and repayment options * Resolve customer inquiries and issues in a professional and courteous manner * Utilize computerized systems, knowledgebase, and standard technology to respond to inquiries and perform job duties * Process requests received via general correspondence and notate accounts regarding actions taken in response to those requests * Maintain regular use of the feedback tool to give and receive constructive feedback on call quality and department tasks * Assist with Credit Bureau Requests utilizing established processes and procedures * Refer escalated calls or inquiries to appropriate levels as needed **Requirements** * High School diploma or equivalent with 6 months of customer service experience * Must be able to speak, read, and write in English fluently * Basic math and PC skills, including MS Office applications, required * Must have demonstrated excellent interpersonal skills and the ability to organize simultaneous tasks * Applicant will be required by contract to undergo program update training as student financial assistance programs change, as well as required employee training * Regular and predictable attendance is required * Available to support all FSA programs via reassignment between programs (moving from one program to another), as needed **Additional Requirements** * Must reside in the U.S. and be a U.S. citizen * Must be able to pass a criminal background check * May be required to work scheduled holidays, overtime, and weekends * Must be able to effectively read a prepared/written script out loud * Cannot be in default on any federal student loans * Employment and continued employment are contingent upon obtaining and maintaining a favorable clearance. Final suitability determination is the sole discretion of the Department of Education. * Obtaining and maintaining a PIV-I card is a requirement of this position. PIV-I cards must be picked up in person. New and existing employees may need to travel via car, train, or plane to a designated location to pick up their new or replacement PIV-I card. Any travel expenses will be paid for by blithequark. **Home Office Requirements** * Internet speed of 25 mbps or higher required (you can test this by going to www.speedtest.net) * Hardwired internet (ethernet) connection router, cannot connect via Wi-Fi * Must have a personal desktop or laptop computer to use for the first few weeks of training with a private work area and adequate power source * All equipment will need to be picked up in our Jacksonville, FL office **Benefits** * Competitive pay rate based on the county in which you live * Additional bonuses available * Paid training * The opportunity to work from the comfort of your home * Supportive environment with peers who share your passion for improving people's lives * A career path that unfolds based on how you want to grow within the company **Why Join blithequark?** * We're a leading provider of innovative solutions for the Department of Education, with a reputation for excellence and a commitment to making a positive impact on people's lives. * Our team is passionate, dynamic, and dedicated to delivering exceptional service and driving innovation. * We offer a supportive environment with opportunities for growth and development, as well as a competitive compensation package and benefits. * We're proud of our connections to organizations dedicated to serving veterans and their families, and we're committed to creating a diverse and inclusive workforce. **How to Apply** If you're passionate about delivering exceptional customer service and making a positive impact on people's lives, we invite you to apply for this exciting opportunity. Please visit our website to submit your application and join our team at blithequark. **Equal Employment Opportunity** blithequark is an Affirmative Action/Equal Opportunity Employer. We provide equal employment opportunities to all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status or disabled status. **Pay Transparency** For positions on this contract, blithequark will pay the prevailing wage rate for the location in which the employee is working, as determined by the Department of Labor. That wage rate will vary depending on locality. An applicant's salary history will not be used in determining compensation. **Hourly Base Pay Minimum for this Position** $ 17.20 **Hourly Base Pay Maximum for this Position** $ 17.20 **Remote** Yes Apply for this job