**Experienced Customer Service Representative - Email/Chat - Remote ($1,500 Sign-on bonus) ($17.00 / hour)**

Are you a customer service enthusiast with a passion for delivering exceptional experiences? Do you thrive in fast-paced environments where no two interactions are the same? If so, we invite you to join blithequark, a high-growth e-commerce company revolutionizing the online aftermarket auto parts industry. As a Customer Service Representative, you will be the face of our brand, providing top-notch support to customers via email and chat while working in a fully remote setting. **About blithequark** blithequark is a leader in the online aftermarket auto parts market, headquartered northwest of Boston. We pride ourselves on employing the best talent, fostering a collaborative culture, and empowering our team members to excel in their roles. Our mission is to make car projects go smoothly and become the trusted source for auto parts, providing great value, exceptional customer service, and education to our customers. We treat our customers like family, and our niche is to provide a unique blend of expertise and support to make customers confident in their decision to do their own repairs. **Overview of the Customer Service Representative Role** As a Customer Service Representative at blithequark, you will have direct interaction with customers via email and chat, recommending products, resolving inquiries, and processing orders while maintaining a high standard of service and professionalism. This role requires patience, attention to detail, and the ability to work collaboratively with others in the group and in other departments. Your goal will be to ensure happy customers who will buy from us again! **Responsibilities of the Customer Service Representative** * Demonstrate excellent online customer service etiquette and strong customer relationship skills when responding to customer questions and concerns. * Contribute to quality assurance procedures to ensure accuracy of communications to customers and improve customer satisfaction with products. * Learn software used by blithequark to navigate listings, locate customer information, and look up data about products. * Experience in a high-volume environment, handling repetitive duties with a high volume of customer inquiries. * Collaborate with other team members to resolve customer issues and provide exceptional support. **Qualifications of the Customer Service Representative** * High school diploma or general education degree (GED) and two to three years related customer service experience in a high-volume environment /or equivalent combination of education and experience. * Strong typing, spelling, and grammar skills are a must. * Proficient computer user and knowledge of the internet. * ASE Certified a plus. * Parts Counter or mechanics experience a plus. **Essential Skills and Competencies** * Excellent communication and interpersonal skills. * Ability to work in a fast-paced environment with multiple priorities. * Strong problem-solving and analytical skills. * Proficiency in software applications, including email and chat platforms. * Ability to learn and adapt to new systems and processes. * Strong attention to detail and organizational skills. **Career Growth Opportunities and Learning Benefits** At blithequark, we believe in investing in our team members' growth and development. As a Customer Service Representative, you will have opportunities to: * Develop your skills in customer service, communication, and problem-solving. * Learn about the online aftermarket auto parts industry and stay up-to-date on the latest trends and technologies. * Collaborate with other team members to share knowledge and best practices. * Participate in training and development programs to enhance your skills and career prospects. **Work Environment and Company Culture** As a remote employee, you will have the flexibility to work from anywhere, at any time, as long as you meet the required shift schedule. Our company culture is built on a "can-do" attitude, where we empower our team members to take ownership of their work and make a meaningful impact. We value collaboration, innovation, and continuous learning, and we strive to create a positive and inclusive work environment. **Compensation, Perks, and Benefits** * Competitive hourly rate of $17.00. * $1,500 sign-on bonus. * Opportunities for career growth and advancement. * Comprehensive training and development programs. * Flexible remote work arrangement. * Collaborative and supportive work environment. **How to Apply** If you are a motivated and customer-focused individual who is passionate about delivering exceptional experiences, we encourage you to apply for this exciting opportunity. Please submit your application through our career page, and our team will be in touch to discuss your qualifications and next steps. **Join the blithequark team today and become a part of our mission to revolutionize the online aftermarket auto parts industry!** Apply for this job