Experienced Customer Service Representative – Email and Chat Support Specialist for Interactive Entertainment Industry

Welcome to blithequark blithequark is a pioneering interactive entertainment company that is revolutionizing the way people engage with digital content. With a strong commitment to innovation and customer satisfaction, we are seeking a highly skilled and enthusiastic Email and Chat Support specialist to join our dynamic Customer Service team in Manila. As a key member of our team, you will play a vital role in providing exceptional support to our customers, ensuring that their experiences with our products are nothing short of extraordinary. About the Role The Email and Chat Support role at blithequark is an exciting opportunity for a customer-focused individual to make a real difference in the lives of our customers. As an Email and Chat Support specialist, you will be responsible for providing friendly, professional, and timely assistance to customers via email and live chat, addressing their inquiries, and resolving issues in a efficient and effective manner. If you have a passion for delivering exceptional customer service, excellent communication skills, and a positive attitude, we want to hear from you. Key Responsibilities Provide exceptional customer service via email and live chat, ensuring prompt and professional responses to customer inquiries and issues Address customer complaints and concerns in a fair, empathetic, and timely manner, resolving issues efficiently and effectively Utilize problem-solving skills to investigate and resolve complex customer issues, escalating to senior team members or other departments as necessary Collaborate with internal teams, such as fraud or risk management, to ensure that customer issues are resolved in accordance with company policies and procedures Stay up-to-date with product knowledge and industry trends, applying this knowledge to provide accurate and informative responses to customer inquiries Contribute to the development and implementation of process improvements, aiming to enhance the overall customer experience and increase customer satisfaction Participate in training and coaching sessions to continuously develop and refine customer service skills, ensuring that the highest standards of service are maintained Requirements At least 2-3 years of experience in the Customer Service field, with a focus on email and/or chat support Proven track record of providing exceptional customer service, with a strong emphasis on empathy, patience, and understanding Excellent communication skills, both verbal and written, with the ability to articulate complex information in a clear and concise manner Strong problem-solving abilities, with a keen eye for detail and a methodical approach to resolving complex issues Team player with a strong sense of responsibility and commitment to customer satisfaction, able to work collaboratively with internal teams to achieve shared goals Knowledge of common help desk/ticketing solutions, such as Zendesk, and experience with CRM tools is highly desirable Exposure to fraud or risk management is a plus, with the ability to apply this knowledge to resolve customer issues in a fair and efficient manner Essential Qualifications To be successful in this role, you will possess a unique blend of skills, experience, and personal qualities. These include: A strong passion for delivering exceptional customer service, with a customer-centric approach to issue resolution Excellent communication and interpersonal skills, with the ability to build rapport with customers and internal stakeholders Strong problem-solving and analytical skills, with the ability to think critically and outside the box A positive and flexible attitude, with a willingness to adapt to changing circumstances and priorities A strong work ethic and commitment to achieving shared goals and objectives Preferred Qualifications In addition to the essential qualifications, the following skills and experience are highly desirable: Experience working in a fast-paced, dynamic environment, with a strong ability to prioritize tasks and manage multiple priorities Knowledge of the interactive entertainment industry, with a understanding of the latest trends and developments Experience with CRM tools, such as Zendesk, and common help desk/ticketing solutions Exposure to fraud or risk management, with the ability to apply this knowledge to resolve customer issues in a fair and efficient manner Career Growth Opportunities At blithequark, we are committed to the growth and development of our employees. As an Email and Chat Support specialist, you will have access to a range of training and development opportunities, designed to help you achieve your career goals and aspirations. These include: Comprehensive training programs, covering customer service skills, product knowledge, and industry trends Coaching and mentoring from experienced team members, aimed at helping you refine your skills and achieve your full potential Opportunities for career advancement, with a clear path for progression within the company A supportive and collaborative work environment, with a strong emphasis on teamwork and shared goals Work Environment and Company Culture At blithequark, we pride ourselves on our dynamic and inclusive work environment. Our company culture is built on a foundation of respect, empathy, and understanding, with a strong emphasis on teamwork and collaboration. As an Email and Chat Support specialist, you will be part of a close-knit team, working together to achieve shared goals and objectives. Our work environment is characterized by: A positive and supportive atmosphere, with a strong emphasis on employee well-being and job satisfaction A collaborative and dynamic work environment, with a range of social and recreational activities A commitment to diversity and inclusion, with a strong emphasis on creating a welcoming and inclusive workplace A flexible and adaptive approach to work, with a range of benefits and perks designed to support your work-life balance Compensation, Perks, and Benefits At blithequark, we offer a competitive compensation package, designed to recognize and reward your skills, experience, and contributions. Our benefits and perks include: Competitive salary and bonus structure, with a range of benefits and perks Flexible work arrangements, including remote work options and flexible hours Comprehensive health and wellness program, with access to fitness classes, mental health support, and employee assistance programs Opportunities for professional development, with a range of training and development programs A range of social and recreational activities, including team-building events, social gatherings, and community outreach programs Conclusion If you are a motivated and customer-focused individual, with a passion for delivering exceptional service, we want to hear from you. As an Email and Chat Support specialist at blithequark, you will have the opportunity to make a real difference in the lives of our customers, while developing your skills and advancing your career. With a competitive compensation package, a range of benefits and perks, and a dynamic and inclusive work environment, this is an opportunity not to be missed. Apply now to join our team and take the first step towards an exciting and rewarding career with blithequark. Apply for this job