Experienced Customer Service Representative – Ecommerce and International Customer Support Specialist

Welcome to blithequark Since 1973, blithequark has been committed to becoming a global leader in the footwear industry. We are dedicated to designing, producing, and marketing quality branded footwear using our expansive international resources. Our wealth of knowledge stems from the diversity of brands and successful products we have produced year after year. With a strong foundation in innovation and customer satisfaction, we continue to strive for excellence in everything we do. At blithequark, we understand the importance of providing exceptional customer service to our clients worldwide. As we expand our customer service team, we are looking for a dynamic and friendly customer representative to join our international customer service team. This is an exciting opportunity for the right individual to grow with our company and contribute to our mission of delivering outstanding customer experiences. Job Overview We are seeking an experienced and skilled Customer Service Representative to join our team. As a key member of our customer service team, you will be responsible for providing top-notch support to our customers, ensuring their needs are met, and resolving any issues that may arise. If you have a passion for delivering exceptional customer service, are highly organized, and can work effectively in a fast-paced environment, we encourage you to apply for this exciting opportunity. Key Responsibilities Work with order release and fulfillment systems in Shopify and proprietary systems to ensure seamless customer experiences. Maintain and execute return processing through integrated systems, ensuring timely and efficient resolutions. Receive and promptly service customer calls and emails regarding all aspects of the sales order process, return goods authorization, and general product knowledge, providing accurate and helpful information to our customers. Maintain a positive, empathetic, and professional attitude toward customers at all times, ensuring that every interaction is a positive one. Communicate with brand management regarding issues or concerns, ensuring that all stakeholders are informed and aligned. Essential Qualifications Strong communication skills with fluency in English (speaking, reading, writing), enabling effective communication with customers and colleagues. 2 to 3 years of customer service experience in ecommerce, with a proven track record of delivering exceptional customer support. Courteous customer service skills with the ability to stay calm under pressure, ensuring that customers receive the best possible support, even in challenging situations. Excellent computer skills with general PC/Mac and Microsoft Office knowledge, enabling efficient use of our systems and tools. Ability to multi-task, prioritizing tasks and managing multiple customer interactions simultaneously. Working knowledge of Shopify is a plus, as it will enable you to hit the ground running and make the most of our systems. Preferred Qualifications Experience working in a fast-paced, dynamic environment, with a proven ability to adapt to changing circumstances and priorities. Knowledge of customer service software and technologies, enabling you to make the most of our systems and tools. Ability to work independently, with minimal supervision, while still being a team player and contributing to our collaborative environment. What We Offer At blithequark, we are committed to providing our employees with a supportive and inclusive work environment, where everyone can thrive and grow. We offer: A competitive salary range of $400 - $550 per month, based on experience, recognizing the value that our customer service representatives bring to our organization. The opportunity to work from home, providing flexibility and autonomy, and enabling you to work in a way that suits you best. Growth potential, with opportunities for professional development and advancement, as we continue to expand and evolve as a company. Career Growth and Learning Benefits At blithequark, we are committed to helping our employees grow and develop in their careers. We offer a range of training and development opportunities, including: Comprehensive onboarding and training programs, to ensure that you have the skills and knowledge you need to succeed in your role. Ongoing coaching and feedback, to help you continue to grow and develop as a customer service representative. Opportunities for professional development and advancement, as we continue to expand and evolve as a company. Work Environment and Company Culture At blithequark, we are proud of our inclusive and supportive work environment, where everyone can thrive and grow. We offer: A collaborative and dynamic work environment, where everyone is valued and respected. A range of employee benefits and perks, including flexible working arrangements and opportunities for professional development. A commitment to diversity, equity, and inclusion, recognizing the importance of creating a workplace where everyone can succeed. Compensation, Perks, and Benefits At blithequark, we recognize the importance of providing our employees with a comprehensive compensation package, including: A competitive salary and benefits package, recognizing the value that our employees bring to our organization. A range of perks and benefits, including flexible working arrangements, opportunities for professional development, and access to our employee assistance program. A commitment to creating a positive and supportive work environment, where everyone can thrive and grow. Conclusion If you are a motivated and customer-focused individual, with a passion for delivering exceptional customer service, we encourage you to apply for this exciting opportunity. As a Customer Service Representative at blithequark, you will be part of a dynamic and supportive team, with opportunities for growth and development, and a commitment to creating a positive and inclusive work environment. Don't miss out on this chance to join our team and contribute to our mission of delivering outstanding customer experiences. blithequark is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, or protected veteran status. At this time, only qualified candidates will be contacted. Direct applicants only, no third-party staffing inquiries, please. Apply for this job