**Experienced Customer Service Representative/Dispatcher – HVAC and Plumbing Industry**

Are you a customer service professional with a passion for delivering exceptional experiences? Do you thrive in fast-paced environments where no two days are the same? If so, we invite you to join the team at blithequark, a leading Northern Virginia residential and commercial HVAC and Plumbing contractor, as a Customer Service Representative/Dispatcher. In this role, you will be the face of our company, handling inbound phone calls, scheduling service and maintenance, and providing top-notch support to our customers. **About blithequark** Founded in 1979, blithequark has grown from a small family-owned service business to a respected leader in the industry. Our commitment to providing comfort through indoor heating and air conditioning has earned us a loyal customer base and a reputation for excellence. At blithequark, we value our employees and strive to create a positive work environment that fosters growth, learning, and teamwork. **Job Role** As a Customer Service Representative/Dispatcher, you will be responsible for handling inbound phone calls for scheduling service and maintenance for our Residential Department. Your daily duties will include: * Maintaining our customer database, ensuring accurate and up-to-date information * Making daily outbound phone calls to customers and technicians to confirm appointments and provide updates * Routing technicians based on location, ensuring efficient and effective service delivery * Maintaining a positive team atmosphere with all members of the dispatch team * Collaborating with other departments to resolve customer issues and improve overall service quality **Schedule** Our Customer Service Representatives/Dispatchers work a flexible schedule, with the following requirements: * Wednesday: In-office work at our Chantilly location from 8:00 AM to 5:00 PM (with a one-hour lunch break) * Monday-Friday: Remote work from home from 8:00 AM to 5:00 PM (with a one-hour lunch break) (not on Wednesday) **Qualifications** To succeed in this role, you will need: * Previous call center experience, with a minimum of one year of experience * The ability to type at least 70 words per minute (wpm) * Excellent communication and interpersonal skills, with the ability to handle high call volumes and work independently * Familiarity with main cities and locations in Northern Virginia * The ability to accurately document information into our customer database (Service Titan) **Remote Work Requirements** As a remote worker, you will need to provide: * High-speed internet access * A quiet workspace with minimal background noise **Benefits and Culture** At blithequark, we offer a comprehensive benefits package and a positive work environment that supports your growth and well-being. Our benefits include: * Medical, dental, vision, STD, LTD, and life insurance * 401(k) retirement plan with company match * Seven paid holidays per year * Paid vacation and personal days * Continued education and training opportunities, including periodic classes **Essential Skills and Competencies** To excel in this role, you will need: * Excellent communication and interpersonal skills * Ability to work independently and as part of a team * Strong problem-solving and conflict resolution skills * Ability to multitask and prioritize tasks effectively * Familiarity with customer relationship management (CRM) software and other technology tools **Preferred Qualifications** While not required, the following qualifications are preferred: * Experience in the HVAC and plumbing industry * Familiarity with Service Titan or other CRM software * Certification in customer service or a related field **Career Growth Opportunities** At blithequark, we believe in investing in our employees and providing opportunities for growth and development. As a Customer Service Representative/Dispatcher, you will have the chance to: * Develop your skills and knowledge in customer service, dispatching, and technology * Take on additional responsibilities and leadership roles within the team * Participate in training and development programs to enhance your career prospects **Work Environment and Company Culture** Our work environment is collaborative, dynamic, and supportive. We value diversity, inclusion, and work-life balance, and strive to create a positive and respectful work culture. Our team is passionate about delivering exceptional customer experiences and making a difference in our community. **Compensation and Perks** We offer a competitive salary and benefits package, as well as a range of perks and incentives to recognize and reward your hard work and dedication. These may include: * Bonuses and commissions for meeting or exceeding performance targets * Recognition and rewards for outstanding customer service and teamwork * Opportunities for professional development and career advancement * A fun and supportive work environment with regular team-building activities and social events **How to Apply** If you are a motivated and customer-focused individual with a passion for delivering exceptional experiences, we invite you to apply for this exciting opportunity. Please submit your application, including your resume and a cover letter, through our online application portal. We look forward to hearing from you! Apply for this job