Experienced Customer Service Representative – Delivering Personalized Support and Driving Business Growth at blithequark

Introduction to blithequark At blithequark, we believe that growth is a two-way street. When you grow, we grow. And if you're the kind of person who thrives on solving problems and helping others, you could be the perfect fit to grow your career with us. For over 75 years, we've stood out from the rest of the industry, thanks to our commitment to low rates, outstanding service, and clever marketing. As one of the nation's largest and fastest-growing auto insurers, we're always looking for talented individuals to join our team and help us drive business growth. About the Role We're currently seeking Customer Service Professionals to join our team in Getzville, NY. As a Customer Service Representative, you'll be the first point of contact for our customers, providing personalized support and service that demonstrates the value of being insured by blithequark. Your day will be filled with answering billing questions, making policy changes, and providing recommendations to our policyholders. If you're passionate about delivering exceptional customer service and want a career with plenty of growth opportunities, we'd love to hear from you. Key Responsibilities Provide outstanding customer service to our policyholders, showcasing expertise and fostering trust to grow customer satisfaction Answer billing questions, make policy changes, and provide recommendations to our customers Work effectively in a fast-paced, high-volume call center environment, adapting to changes quickly and willing to learn new skills Communicate effectively with customers, understanding the importance of listening and being empathetic Utilize solid computer and multi-tasking skills to manage multiple tasks and priorities Be open to feedback and willing to adjust to changes to support your performance and development Qualifications and Skills To be successful in this role, you'll need to have experience providing outstanding customer service, with a strong focus on showcasing expertise, fostering trust, and growing customer satisfaction. You'll also need to be an effective communicator, with excellent listening and empathetic skills. The ability to work and grow in a fast-paced, high-volume call center environment is essential, as is the willingness to learn new skills and adjust to changes quickly. Essential Qualifications High school diploma or equivalent required Experience providing outstanding customer service Effective communication and interpersonal skills Ability to work in a fast-paced, high-volume call center environment Willingness to learn new skills and adjust to changes quickly Solid computer and multi-tasking skills Preferred Qualifications Previous experience in a call center or customer service environment Insurance industry experience or knowledge Strong problem-solving and analytical skills Ability to work in a team environment and collaborate with others Career Growth Opportunities and Learning Benefits At blithequark, we're committed to helping our associates grow and develop in their careers. Many of our Customer Service Representatives see a base salary increase of 10% within their first year, with top performers seeing increases of up to 15%. We also offer a range of training and development programs, including paid training and licensures, to help you build your skills and knowledge. Whether you're looking to advance in your career or simply want to learn new skills, we've got the resources and support to help you succeed. Work Environment and Company Culture At blithequark, we're proud of our company culture and work environment. We believe in providing a workplace that's inclusive, supportive, and respectful, where every associate can thrive and reach their full potential. We're committed to diversity and inclusion, and we welcome applications from candidates of all backgrounds and perspectives. Our Total Rewards Program is designed to help you secure your financial future and preserve your health and well-being, with benefits including premier medical, dental, and vision insurance, paid vacation, sick and parental leave, and a 401(k) plan. Compensation and Benefits The salary for this role is $20.15 per hour, or $40,602.25 per year. We also offer a range of benefits, including: Premier medical, dental, and vision insurance with no waiting period Paid vacation, sick and parental leave 401(k) plan Tuition reimbursement Paid training and licensures Conclusion If you're passionate about delivering exceptional customer service and want a career with plenty of growth opportunities, we'd love to hear from you. At blithequark, we're committed to helping our associates grow and develop in their careers, and we offer a range of training and development programs to help you build your skills and knowledge. With a competitive salary and benefits package, and a company culture that's inclusive, supportive, and respectful, we're the perfect place to take your career to the next level. So why not apply today and join our team of dedicated and hard-working associates? Apply for this job