Experienced Customer Service Representative – Delivering Personalized Banking Solutions and Exceptional Client Experience in a Dynamic Retail Banking Environment

Introduction to arenaflex arenaflex is a leading financial institution dedicated to providing top-notch banking services and fostering a supportive, inclusive, and rewarding work environment. For two consecutive years, we have been recognized as a Top Place to Work and a Great Place to Work, showcasing our commitment to our employees' growth and well-being. We are now seeking a highly skilled and customer-focused Customer Service Representative to join our team in Coffeyville, KS, USA. Job Overview The Customer Service Representative will play a vital role in delivering personalized and caring client experiences, efficiently handling sales and service transactions, identifying financial needs, and recommending products and services to improve the financial well-being of our clients. This position will report to the Senior Branch Manager or Branch Manager and will be an integral part of our Retail Banking department. Key Responsibilities Build and expand banking relationships through proactive customer outreach and exceptional customer service Service, acquire, and deepen customer relationships to achieve individual and team sales and servicing goals Develop business and support servicing needs of customers, providing advice-led consultations and introducing alternative banking solutions Maintain knowledge of all bank products and services, accurately processing deposits, lending applications, and account opening transactions Engage in community events, participate in and support arenaflex-sponsored community initiatives, and maintain knowledge of regulatory compliance and bank policies Process transactions, maintain a cash drawer, and support daily operations of the office, including processing night deposit bags and balancing the vault Refer complex customer needs to the appropriate team member or business partner and introduce clients to digital banking solutions Identify and resolve client issues in a timely manner, ensuring compliance with security and audit procedures Essential Qualifications To be successful in this role, you will need: A High School Diploma or GED, or equivalent business experience At least 1+ years of financial services experience in retail banking, with a demonstrated ability to process transactions and execute an advice-led approach with customers Excellent communication skills, both in person and over the phone, with the ability to personalize features and benefits of products and services to customers with varying needs Demonstrated knowledge of bank products and services, as well as a familiar advice-led consultative approach to engaging customers and offering solutions Preferred Qualifications While not required, the following qualifications are preferred: A Bachelor's Degree 3+ years of financial services experience in retail banking, with a demonstrated ability to process transactions and execute a consultative advice-led approach with customers, successfully opening new accounts Competencies and Skills To excel in this role, you will need to possess: Excellent interpersonal and communication skills, with the ability to make personal connections and engage clients A strong desire to improve the financial well-being of customers by providing education and advice Ability to thrive in a team environment, with strong organizational skills and the ability to multitask and prioritize Ability to learn and utilize new technology effectively and efficiently Experience with banking systems and platforms, as well as experience fostering and developing strong customer relationships Career Growth and Development At arenaflex, we are committed to the growth and development of our employees. As a Customer Service Representative, you will have access to training and development programs, as well as opportunities for career advancement and professional growth. Work Environment and Company Culture arenaflex is dedicated to creating a supportive and inclusive work environment that fosters collaboration, creativity, and innovation. Our company culture is built on the principles of teamwork, leading by example, and exceptional customer service. We believe in recognizing and rewarding our employees' contributions and achievements, and we offer a range of benefits and perks to support their well-being and success. Compensation and Benefits arenaflex offers a competitive compensation package, including a range of benefits such as medical, dental, and vision insurance, health savings account, flexible spending account, and company-paid life insurance, long-term disability, and short-term disability. We also offer tuition reimbursement, employee referral program, wellness reimbursement program, and star volunteer program, as well as paid time off and company-paid holidays. Conclusion If you are a motivated and customer-focused individual with a passion for delivering exceptional client experiences, we encourage you to apply for the Customer Service Representative position at arenaflex. Join our team and be part of a dynamic and supportive work environment that is dedicated to making a positive impact in the lives of our customers and communities. Apply for this job