Experienced Customer Service Representative – Delivering Exceptional Support and Service Excellence at blithequark Wellness Center

Introduction to blithequark At blithequark, we are dedicated to providing top-notch service and support to our customers, and we are seeking an experienced Customer Service Representative to join our team at the blithequark Wellness Center in Miami, FL. As a part-time representative, you will play a vital role in ensuring that our customers receive exceptional service and support, while also promoting the values and mission of blithequark. Our organization is committed to excellence, and we strive to create a positive and supportive environment for our customers and employees alike. Job Summary The Customer Service Representative will be responsible for receiving, reviewing, and addressing a variety of inquiries, complaints, and requests for information and/or service. This will involve providing excellent customer service via face-to-face, email, fax, telephone, and/or regular mail, as well as researching and resolving routine and basic problems, and communicating solutions or requested information to customers. The successful candidate will be able to work effectively in a fast-paced environment, prioritize tasks, and maintain a high level of professionalism and discretion when handling confidential information. Key Responsibilities Receives, addresses, and responds to general inquiries, requests for service/support, and complaints in a timely and professional manner Researches all inquiries to address any issues or concerns, referring concerns to other service areas/departments for follow-up as needed Resolves routine and basic problems, communicates solutions or requested information to customers, and verifies that appropriate changes/resolutions have been finalized Keeps accurate records of customer interactions, recording details of inquiries, complaints, comments, and final resolutions in applicable databases Escalates and refers unresolved customer grievances to department leadership for further review as necessary Reviews and processes confidential information with discretion, adhering to blithequark policies and procedures Supports and enforces all blithequark Wellness Center policies, facilitating front desk check-in procedures, providing tours to prospective members, and processing payments for pro-shop sales, membership enrollments, and wellness programs Reports facility/operational issues to management, housekeeping, and security, and provides information regarding proper and safe use of fitness equipment Performs routine maintenance of fitness floor and equipment, answers questions, and provides customer service to all patrons Responds in an emergency (medical or other) with appropriate action, contacting 911 and blithequark Campus Security as needed Essential Qualifications High School Diploma or equivalent Minimum 1 year of relevant experience in customer service or a related field Ability to communicate effectively in both oral and written form Ability to recognize, analyze, and solve a variety of problems Ability to process and handle confidential information with discretion Ability to work evening, nights, and weekends as necessary Proficiency in computer software (i.e., Microsoft Office) Preferred Qualifications Previous experience in a fitness or wellness center environment Knowledge of fitness equipment and safety procedures Experience with customer relationship management (CRM) software or other customer service platforms Certification in customer service or a related field (e.g., CPR/First Aid) Skills and Competencies To be successful in this role, the Customer Service Representative will need to possess excellent communication and interpersonal skills, with the ability to work effectively with customers, colleagues, and management. The successful candidate will also need to be proactive, flexible, and able to prioritize tasks and manage multiple responsibilities in a fast-paced environment. Strong problem-solving and analytical skills are essential, as well as the ability to maintain confidentiality and handle sensitive information with discretion. Career Growth Opportunities and Learning Benefits At blithequark, we are committed to the growth and development of our employees, and we offer a range of training and development opportunities to help you advance your career. As a Customer Service Representative, you will have the opportunity to learn about our services and programs, develop your customer service skills, and work with a talented team of professionals who are passionate about delivering exceptional service and support. With opportunities for advancement and professional growth, this role is an excellent starting point for a career in customer service or a related field. Work Environment and Company Culture blithequark is a dynamic and supportive organization that values diversity, equity, and inclusion. We are committed to creating a positive and inclusive work environment that reflects the diversity of our customers and the communities we serve. Our team is passionate about delivering exceptional service and support, and we are dedicated to making a positive impact in the lives of our customers and employees alike. As a Customer Service Representative, you will be part of a talented team that is committed to excellence and dedicated to making a difference. Compensation, Perks, and Benefits blithequark offers a competitive salary and a comprehensive benefits package, including medical, dental, tuition remission, and more. As a part-time employee, you will be eligible for a range of benefits, including paid time off, holidays, and access to our employee assistance program. We also offer a range of perks, including discounts on services and programs, free parking, and access to our state-of-the-art fitness facilities. Conclusion If you are a motivated and customer-focused individual who is passionate about delivering exceptional service and support, we encourage you to apply for this exciting opportunity to join our team at blithequark Wellness Center. As a Customer Service Representative, you will play a vital role in ensuring that our customers receive exceptional service and support, while also promoting the values and mission of blithequark. With opportunities for advancement and professional growth, a competitive salary and benefits package, and a dynamic and supportive work environment, this role is an excellent choice for anyone looking to start or advance their career in customer service or a related field. Apply today to join our team and start making a difference in the lives of our customers and employees alike! Apply for this job