Experienced Customer Service Representative – Delivering Exceptional Support and Advocacy in a Dynamic Health Insurance Environment at blithequark

Introduction to blithequark At blithequark, we are passionate champions for the health and well-being of our members and the communities we serve. Our team is the driving force behind this promise, and as the health insurance industry continues to evolve, we are seeking forward-thinking professionals to join us in delivering exceptional customer experiences. As a leader in the industry, blithequark is committed to optimizing business processes and customer interactions, making it an exciting time to be part of our team. Join Our Team as a Customer Service Representative As a Customer Service Representative at blithequark, you will be the primary interface for our customers, handling incoming phone calls and providing expert support and advocacy. Your role will be to inform, educate, and serve as a trusted advisor, building trust and loyalty with our members. By leveraging established best practices, ongoing training, and cutting-edge resources, you will navigate the complex world of health insurance with confidence and expertise. We are looking for talented, dedicated individuals who possess a passion for delivering best-in-class service and making a meaningful impact in the lives of our members. Key Responsibilities Interface with customers via telephone, written correspondence, fax, web, and/or electronic mail to provide exceptional support and resolve customer issues. Research customer information utilizing appropriate systems, policies, regulations, procedures, and other reference materials to effectively respond to and resolve customer inquiries. Elevate sensitive customer requests when necessary, ensuring timely and effective resolution. Comply with State and Federal regulations and mandates, staying current on policies and procedures to support our customers and ensure compliance. Remain up-to-date on knowledge of diverse products and proactively recommend items needed by customers to increase customer satisfaction and improve transaction profitability. Essential Qualifications To be considered for this position, you must have: High School Diploma or Equivalent and three years of experience in a complaint-type customer service office setting (health insurance or related field preferred). Availability for 9-12 weeks of live virtual training, with a schedule of 8:00am - 4:30pm (Central Time Zone) Monday to Friday. Reliable internet service provider and a dedicated, distraction-free workplace. Preferred Qualifications The strongest candidates for this position will also possess: Basic medical/dental terminology and contract interpretation skills. Experience working in a fast-paced, dynamic environment with a passion for delivering exceptional customer service. What We Offer At blithequark, we offer a competitive salary and benefits package, including: $39,520 annually, plus a comprehensive benefits package (Health Benefits effective 1st of the month following start date). Full-time employment (40 hours per week) with a schedule that includes working any 8.5 hour shift between 7:30am-6:00pm (Central Time Zone) Monday to Friday. Opportunities for career growth and professional development in a dynamic and evolving industry. Our Culture and Work Environment At blithequark, we believe that diversity of experience, perspective, and background leads to a better workplace for our employees and a better product for our customers and members. We are committed to creating an inclusive and supportive work environment that values and respects the contributions of all employees. As a remote worker, you will be part of a virtual team that is passionate about delivering exceptional customer service and making a meaningful impact in the lives of our members. How to Apply If you are a motivated and customer-focused individual who is passionate about delivering exceptional support and advocacy, we encourage you to apply for this exciting opportunity. Please note that candidates applying to this position must reside within the state of Nebraska or the immediate Omaha metro area at the time of application. We anticipate class start dates in early 2025 and welcome you to apply for future anticipated start dates. Conclusion At blithequark, we are committed to delivering exceptional customer experiences and making a meaningful impact in the lives of our members. As a Customer Service Representative, you will be an integral part of our team, providing expert support and advocacy to our customers. If you are passionate about delivering exceptional customer service and are looking for a dynamic and evolving industry to grow your career, we encourage you to apply for this exciting opportunity. Join our team and be part of a company that values and respects the contributions of all employees, and is dedicated to making a positive impact in the communities we serve. Apply for this job