**Experienced Customer Service Representative – Delivering Exceptional Experiences for arenaflex Customers**

At arenaflex, we're committed to revolutionizing the way our customers interact with our brand. As an Experienced Customer Service Representative, you'll play a vital role in delivering exceptional experiences that exceed our customers' expectations. If you're passionate about providing top-notch customer service, have a knack for problem-solving, and thrive in a dynamic environment, we want to hear from you! **About arenaflex** arenaflex is a leading provider of innovative solutions that empower individuals and businesses to thrive in an ever-changing world. Our commitment to excellence, customer satisfaction, and employee growth has earned us a reputation as a trusted partner in the industry. As a member of our team, you'll be part of a collaborative and inclusive culture that values diversity, creativity, and continuous learning. **Key Responsibilities** As an Experienced Customer Service Representative, your primary focus will be on providing exceptional support to our customers through various channels, including phone, email, and chat. Your responsibilities will include: * Responding to customer inquiries, resolving issues, and escalating complex concerns to senior team members or specialized departments * Documenting customer interactions and concerns according to department standards * Managing follow-up contacts with multiple parties to resolve concerns efficiently * Utilizing internal systems to access and research customer accounts and history * Evaluating customer concerns and determining reasonable resolutions using department guidelines * Referring unresolved customer grievances to arenaflex for further investigation * Providing support to Customer Relations teammates by shadowing and assisting with questions * Maintaining a high level of self-motivation to manage time and tasks effectively **Competencies** To excel in this role, you'll need to possess the following competencies: * **Accountability**: Taking ownership of your actions and anticipating potential problems to prevent them from arising * **Customer Focus**: Understanding customer business needs and acting accordingly to ensure high levels of satisfaction and service * **Oral Communication**: Effectively expressing ideas and information to customers, colleagues, and senior leaders * **Problem Solving**: Identifying complex problems and finding effective solutions with minimal guidance * **Teamwork**: Collaborating with colleagues to achieve common goals and contributing to team development and effective team dynamics * **Written Communication**: Expressing ideas and opinions clearly in properly structured, well-organized, and grammatically correct reports or documents **Supervisory Responsibilities** This position has no supervisory responsibilities, allowing you to focus on delivering exceptional customer service and supporting your colleagues. **Travel** No travel is expected for this position, allowing you to work from the comfort of your own home or our office. **Required Education and Experience** * High School diploma or equivalent required * Strong proficiency in various computer applications and software required **Preferred Education and Experience** * Previous experience in customer service preferred * Adeptness in navigating operating systems, productivity tools, and software relevant to the role (Salesforce, RingCentral, and Microsoft Office) preferred **Additional Eligibility Qualifications (Knowledge, Skills, Abilities)** * **Clerical**: Knowledge of administrative, clerical procedures, systems, and terminology * **English Language**: Knowledge of the structure and content of the English language, including grammar and spelling * **Active Listening**: Giving full attention to what others say, taking time to understand the points being made, and asking questions as appropriate * **Service Orientation**: Actively looking for ways to help people * **Coordination**: Adjusting actions in relation to others' actions * **Time Management**: Managing one's own time * **Social Perceptiveness**: Being aware of others' reactions and understanding why they react as they do * **Monitoring**: Monitoring/Assessing performance of oneself to make improvements or take corrective action * **Active Learning**: Understanding the implications of new information for both current and future problem-solving and decision-making * **Resolving Conflicts and Negotiating with Others**: Handling complaints, settling disputes, and resolving grievances and conflicts or otherwise negotiating with others * **Dealing with Multiple Personality Types**: Possessing the personal decorum and professionalism to frequently deal with unpleasant, angry, or discourteous individuals **Abilities** * **Deductive Reasoning**: Applying general rules to specific problems to produce answers that make sense * **Problem Sensitivity**: Recognizing when something is wrong or is likely to go wrong * **Updating and Using Relevant Knowledge**: Keeping up-to-date technically and applying new knowledge to the job * **Organizing, Planning, and Prioritizing Work**: Developing specific goals and plans to prioritize, organize, and accomplish your work * **Performing Administrative Activities**: Performing day-to-day administrative tasks such as maintaining information files and processing paperwork * **Importance of Being Exact and Accurate**: The ability to be very exact or highly accurate in performing daily duties **What We Offer** * Base Pay of $18/hr. plus bonus opportunity * Health, Vision, and Dental Insurance * 401k matching * Health and Wellness Program * Discount on arenaflex services * Employee Assistance Program * Work from home with company-provided equipment **Schedule** This is a full-time position with a standard schedule of Monday through Friday, 8:00 a.m. to 8:00 p.m., and Saturdays, 8:00 a.m. to 6:00 p.m. Days and hours of work may vary depending on schedule availability and business needs. **Training** Our virtual training program lasts four weeks, Monday through Friday, 10:00 a.m. to 5:00 p.m. You'll have the opportunity to learn from our experienced trainers and get hands-on experience with our systems and processes. **AAP/EEO Statement** arenaflex is an equal opportunity employer and welcomes applications from diverse candidates. We are committed to creating an inclusive and respectful work environment that values diversity, equity, and inclusion. **Reasonable Accommodations** Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this role. **Other Duties** Please note that this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice. If you're passionate about delivering exceptional customer experiences and want to join a dynamic team that values growth, innovation, and inclusivity, apply now to become an Experienced Customer Service Representative at arenaflex! Apply for this job