Experienced Customer Service Representative – Delivering Exceptional Client Experiences in a Dynamic Electrical Services Environment at blithequark

Introduction to blithequark Imagine being part of a team that has been revolutionizing the electrical services industry for over two decades, dedicated to providing top-notch experiences for its clients. At blithequark, we pride ourselves on our commitment to excellence, recognized through numerous awards and accolades, including the Hamburg Chamber of Commerce Leadership Award, BBB Torch Award for marketplace excellence, the Home Services Hall of Fame, and the Eaton Contractor 10 Year Award. Our journey began in 1995 with a simple yet powerful mission: to create a quality electrical services company that flawlessly meets the needs of homeowners in the greater Buffalo area. Today, we stand as a testament to the power of dedication, hard work, and a relentless pursuit of customer satisfaction. About the Role We are currently seeking an experienced and highly motivated Customer Service Representative to join our team in the Hamburg, NY area. As a vital member of our electrical office, you will play a central role in ensuring our clients receive prompt, convenient, and exceptional service. This is not just a job; it's an opportunity to be part of a dynamic team that values growth, excellence, and the well-being of its employees. Our competitive compensation package includes a wage range of $18 - $23 per hour, depending on experience, along with a comprehensive benefits package designed to support your career and personal goals. Key Responsibilities Respond to incoming client calls, utilizing a script to relay service call details and ensuring seamless communication. Multitask with computer programs to enter data while engaging with customers, maximizing efficiency and client satisfaction. Manage emails, collect payments, pull permits, and conduct research as needed, maintaining meticulous organizational skills. Collaborate with field technicians to optimize their time and mileage, contributing to the overall operational efficiency of blithequark. Provide exceptional customer service, ensuring client happiness and loyalty through prompt and convenient service. Benefits and Perks at blithequark At blithequark, we believe in showing our appreciation for our exceptional employees through a range of benefits and perks, including: Health, dental, and vision insurance to support your well-being. Paid time off (PTO) to relax and recharge. A 401(k) plan to secure your future. Paid holidays because we value your personal time. Wage increases based on performance, recognizing your hard work and dedication. Company-provided uniforms, embodying our team spirit. Brand new work trucks, symbolizing our commitment to excellence and efficiency. Our Ideal Candidate We are looking for a career-minded individual who is more than just looking for a job. Our ideal candidate is: Dependable, reliable, and always prepared. Takes pride in their work, paying close attention to detail and going above and beyond. A team player who works well with others, fostering a collaborative and supportive environment. Respectful, treating others with kindness and dignity, upholding the values of blithequark. Requirements for Success To excel in this role, you should have: Verifiable experience in a fast-paced customer service, scheduling, and dispatch position. Excellent customer service skills, with the ability to multitask and maintain composure under pressure. Great multitasking abilities, with proficiency in computer programs and data entry. Career Growth and Learning Benefits At blithequark, we are committed to the growth and development of our employees. By joining our team, you will have access to: Ongoing training and development opportunities to enhance your skills and knowledge. A supportive and collaborative work environment that encourages learning and innovation. Clear pathways for career advancement, recognizing and rewarding your achievements and contributions. Work Environment and Company Culture Our work environment is built on the principles of respect, teamwork, and mutual support. We believe in cultivating an atmosphere of growth, where our employees can thrive and enjoy their work. At blithequark, you will be part of a dynamic and inclusive team that values diversity, creativity, and excellence. Compensation, Perks, and Benefits Our compensation package is designed to attract and retain the best talent. With a competitive hourly wage, comprehensive benefits, and a range of perks, you will be rewarded for your hard work and dedication. We believe in recognizing and rewarding our employees' contributions, providing a positive and motivating work environment. Conclusion If you are a motivated and customer-focused individual looking for a challenging and rewarding role, we encourage you to apply for the Customer Service Representative position at blithequark. Join our team and become part of a legacy of excellence, dedicated to delivering exceptional client experiences and making a difference in our community. Apply today and take the first step towards an exciting and fulfilling career with blithequark! Apply for this job