**Experienced Customer Service Representative – Data Entry Remote Jobs (Wfh) at arenaflex**

**Job Summary:** Join arenaflex, a leading healthcare and retail organization, as an Experienced Customer Service Representative – Data Entry Remote Jobs (Wfh). As a key member of our team, you will be responsible for providing exceptional customer service, handling high-volume client inquiries, and performing data entry tasks with accuracy and efficiency. If you have a passion for delivering top-notch customer experiences and possess excellent communication skills, we encourage you to apply for this exciting opportunity. **About arenaflex:** arenaflex is a renowned healthcare and retail organization with a rich legacy of prioritizing community well-being. As part of the U.S. Retail Pharmacy and U.S. Healthcare segments of arenaflex Boots Alliance, Inc. (Nasdaq: WBA), we strive to make a positive impact on people's lives through better health. With over 9,000 brick-and-mortar stores across America, Puerto Rico, and the U.S. Virgin Islands, arenaflex is proud to be a local healthcare champion serving nearly 10 million customers every day. Our dedicated team of pharmacists plays a vital role in the U.S. healthcare system by providing a wide range of pharmacy and healthcare services, including those that promote equitable access to care for the country's medically underserved populations. **Job Responsibilities:** As an Experienced Customer Service Representative – Data Entry Remote Jobs (Wfh) at arenaflex, you will be responsible for: * Utilizing arenaflex's solution information entry techniques and rules to process new patient enrollment by entering data into the proper system. * Handling patient medication requests within HIPAA guidelines and entering refill orders for processing. * Investigating to obtain missing prescription data, and deciphering clinical abbreviations (SIG codes). * Resolving all data entry-related issues with special cases. * Handling correspondence to patients (inbound calls, chats, messages) and resolving outbound calls to prescribers and patients as necessary. * Resolving Outsider Exceptions by inspecting, gathering data, making revisions, and resubmitting for processing according to individual plan requirements. * Resolving phone calls to guarantors and others to obtain data, gain abrogate endorsement, or otherwise resolve the Outsider Exceptions. * Providing support to Pharmacists, both those in the office and those in other areas. * Identifying and communicating issues to senior-level staff as necessary. **Essential Qualifications:** * High school diploma or equivalent. * Basic level computer skills (e.g., starting and closing a computer, using a mouse to point and click, starting and closing programs, switching between programs, saving files, printing reports, and accessing data online). * Essential web search skills to include opening a browser, typing URLs in the address bar, using a search engine, bookmarking a website, navigating back/forward/stop buttons, and completing forms online. * Intermediate level keyboarding skills (at least 25 WPM, typing by memory, organizing files). **Preferred Qualifications:** * At least one year of pharmacy professional experience in a retail or call center environment. * At least one and a half years of experience as a pharmacy professional with a license/enrollment by the state as granted by the state Board of Pharmacy or widely recognized certification organization. * Experience providing customer service to internal and external clients, including meeting quality standards for services, and assessment of customer satisfaction. * Middle to advanced level keyboarding skills (at least 35 WPM, typing by memory, designing documents). * Familiarity with Spanish and English. **Career Growth Opportunities and Learning Benefits:** As an Experienced Customer Service Representative – Data Entry Remote Jobs (Wfh) at arenaflex, you will have the opportunity to: * Develop your skills and knowledge in customer service, data entry, and pharmacy operations. * Work in a dynamic and fast-paced environment with a team of dedicated professionals. * Participate in ongoing training and development programs to enhance your performance and career growth. * Enjoy a comprehensive benefits package, including medical, dental, and vision insurance, 401(k) matching, and paid time off. **Work Environment and Company Culture:** arenaflex is committed to creating a positive and inclusive work environment that values diversity, equity, and inclusion. As an Experienced Customer Service Representative – Data Entry Remote Jobs (Wfh), you will work in a remote setting with a team of professionals who share your passion for delivering exceptional customer experiences. Our company culture is built on the principles of teamwork, innovation, and customer-centricity. **Compensation, Perks, and Benefits:** arenaflex offers a competitive compensation package, including: * Hourly rate: $27-$35 per hour. * Comprehensive benefits package, including medical, dental, and vision insurance, 401(k) matching, and paid time off. * Ongoing training and development programs to enhance your performance and career growth. * Opportunities for career advancement and professional growth. **How to Apply:** If you are a motivated and customer-focused individual with excellent communication skills, we encourage you to apply for this exciting opportunity. Please submit your application through our website, and we will review your qualifications and experience. 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